2010 BUICK ENCLAVE Complaints

TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 20 MPH AND ATTEMPTING TO TURN, THE STEERING LOST POWER WITHOUT WARNING. THE FAILURE BEGAN RIGHT AFTER A FRONT END ALIGNMENT SERVICE WAS PERFORMED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED A STEERING ISSUE, BUT DID NOT REPAIR THE VEHICLE. THE CONTACT WAS INFORMED THAT THERE MAY BE A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000. UPDATED 08/17/16*LJ THE CONSUMER STATED THE STEERING PUMP WAS REPLACED AND BY GM. HOWEVER, THE CONSUMER HAD TO PAY FOR THE STEERING GEARS. THE STEERING PUMP,CAUSED THE GEARS TO GO OUT. UPDATED 08/22/16.*JB

TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED TO ACCELERATE AND STALLED ONCE WITHOUT WARNING. WHILE AT THE DEALER FOR ROUTINE MAINTENANCE, IT WAS BROUGHT TO THE CONTACT'S ATTENTION THAT THE ENGINE OIL CONTAINED METAL SHAVINGS THAT DESTROYED THE ENGINE. THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED OR REBUILT TO RECTIFY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.

TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE TURNING THE VEHICLE AT A LOW SPEED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000. ....UPDATED 08/08/16 *BF

THE POWER STEERING STOPS WORKING INTERMITTENTLY. WITHOUT WARNING, THE ABILITY TO STEER THE CAR BECOMES VERY DIFFICULT. THIS HAPPENS MOSTLY IN TURNS IN INTERSECTIONS. TURNING THE VEHICLE BACK STRAIGHT OUT OF A SWEEPING 90 DEGREE TURN IS ALMOST IMPOSSIBLE UNTIL A 5 TO 8 SECOND PAUSE ELAPSES. THIS IS EXTREMELY DANGEROUS, USUALLY CAUSING THE DRIVER TO BRAKE HEAVILY IN AN INTERSECTION FOR WHAT LOOKS LIKE NO APPARENT REASON. THIS IS DANGEROUS NOT ONLY BECAUSE OF THE LACK OF DRIVER CONTROL, BUT YOU NEVER KNOW WHEN IT'S GOING TO HAPPEN. THIS IS BECOMING MORE FREQUENT AND IT CAN BE PURPOSEFULLY REPRODUCED IF THE STEERING WHEEL IS TURNED RAPIDLY WHILE AT A LOW SPEED. ALSO NOTICEABLE IS A STRANGE NOISE COMING FROM THE STEERING COLUMN JUST BELOW THE STEERING WHEEL AT TIMES, HEARD MOSTLY AT LOW SPEED IN A QUIET ENVIRONMENT. IT IS A TINY SOMEWHAT VIBRATIONAL SOUND SIMILAR TO RUNNING YOUR FINGER ACROSS THE TEETH OF A VERY FINE TOOTHED HAIR COMB. WHILE THIS NOISE IS NOTICEABLE AND IT CAN BE FELT IN THE STEERING WHEEL, IT IS NOT AN INDICATION THAT THE STEERING IS PREPARING TO FAIL AT THAT TIME. THE NOISE COMES AND GOES... IT FEELS ALMOST ELECTRICAL IN NATURE. THE POWER STEERING PUMP RESERVOIR HAS BEEN CHECKED AND IS FULL. THE SERPENTINE BELT DRIVING THE PUMP IS IN GOOD CONDITION AND HAS BEEN DETERMINED TO NOT BE SLIPPING. THE RACK AND PINION IS MOUNTED SECURELY AND IS NOT LEAKING EXTERNALLY.

REFERENCE COMPLAINT NUMBER: 10876974 HEATER/AIR CONDITIONER MOTOR SHORTLY AFTER REPLACING THE POWER STEERING PUMP & RACK AND PINION ON JUNE 17, 2015, MY AIR CONDITIONER BEGAN TO DRAIN IN MY CAR. I STOPPED AT HOLZHAUER MOTORS IN CHEROKEE, IOWA (AUTHORIZED DEALER) WHERE I HAD THE POWER STEERING PUMP & RACK AND PINION REPLACED AND STATED THAT MY AIR CONDITIONER WAS DRAINING IN MY CAR. THE SERVICE ADVISOR PULLED THE CAR IN THE SHOP AND STATED THAT THERE WAS A KINK IN THE HOSE AND THIS KINK HAD HAPPENED WHEN THEY REPLACED THE POWER STEERING PUMP & THE RACK AND PINION. ON THAT VISIT THE SERVICE ADVISOR STATED THAT IT HAD BEEN FIXED. ON JANUARY 11, 2016 I TOOK MY VEHICLE IN FOR A SCHEDULED LUBE OIL & FILTER CHANGE. I STATED TO THE SERVICE ADVISER THAT I WAS HAVING TROUBLE WITH THE FAN NOT WANTING TO BLOW ANY HOT AIR. AND IT GETS VERY COLD IN IOWA IN JANUARY. I WAS INFORMED BY THE SERVICE ADVISOR THAT I WOULD HAVE TO REPLACE THE MOTOR. BECAUSE IT IS NOT SAFE TO TRAVEL IN THE DEAD OF WINTER WITHOUT HEAT I HAD TO HAVE THE MOTOR REPLACED JANUARY 13, 2016. AND AS OF TODAY, JUNE 27, 2016, MY AIR CONDITIONER CONTINUES TO DRAIN IN MY CAR LEAVING ME EXPOSED TO MOLDY CONDITIONS IN MY CAR, DUE TO THE COMBINATION OF EXTREMELY HOT CONDITIONS COMBINED WITH A WET FLOOR. TODAY, JUNE 27, 2016 AROUND 11:30 AM I SAT AT A STOP LIGHT AND LISTENED TO MY FAN DIE. I TRIED TAKING IT OFF OF THE "AUTO" CONTROL AND RESET THE TEMPERATURE TO THE LOWEST I CAN GET IT (CURRENTLY 69 DEGREES) AND THE FAN ON AS HIGH AS IT CAN BE. THERE IS NO COOL AIR. AT 3:30 PM TODAY I STOPPED AT HOLZHAUER MOTORS IN CHEROKEE, IOWA THAT "REPAIRED" THE KINK IN THE A/C HOSE SHORTLY AFTER JUNE 17, 2015 AND REPLACED THE MOTOR ON JANUARY 13, 2016 AND NO ONE IN SERVICE WAS AVAILABLE TO VISIT WITH ME ABOUT CORRECTING THESE ISSUES.

REAR UPPER CONTROL ARMS LOOSE WHILE TAKING MY CARE FOR LUBE & OIL FILTER CHANGE AT HOLZHAUER MOTORS IN CHEROKEE, IA (AUTHORIZED DEALER) I MENTIONED TO THE SERVICE ADVISOR THAT MY VEHICLE ROAD LIKE AN "OLD DODGE PICKUP." AFTER DOING THE LUBE & OIL FILTER CHANGE I RECEIVED A CALL FROM THE SERVICE ADVISOR CONTACTED ME STATING THAT THE REAR UPPER CONTROL ARMS WERE LOOSE AND NEEDED REPLACING. AN ESTIMATE OF $850.00 PLUS TAX WAS GIVEN. THE REPLACEMENT WAS MADE ON NOVEMBER 18, 2015 AND THE VEHICLE STILL RIDES LIKE A TANK.

POWER STEERING PUMP WEAR CONDITION RECEIVED A RECALL NOTICE FROM BUICK SEPTEMBER 2014 IN REGARDS TO A POWER STEERING PUMP WEAR CONDITION, BUT THE LETTER ADVISED NOT TO TAKE TO THE DEALER FOR REPAIR UNTIL IT WAS AN ISSUE. THE LETTER DID NOT STATE SPECIFICS AS TO HOW AN INDIVIDUAL WOULD KNOW THAT THERE WAS AN ISSUE BUT WHILE TAKING THE VEHICLE TO HOLZHAUER MOTORS IN CHEROKEE, IA (AUTHORIZED DEALER) ON JUNE 17, 2015 FOR SERVICE (LUBE & FILTER CHANGE) I MENTIONED TO THE SERVICE ADVISOR THAT WHEN I TURNED MY STEERING WHEEL THERE WAS A WHINING SOUND. I WAS LATER CONTACTED BY THE SERVICE ADVISOR STATING THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED AND THE COST OF REPLACING THE ACTUAL PUMP AND LABOR WAS COVERED UNDER SAID WARRANTY. THE SERVICE ADVISOR ALSO INFORMED ME THAT THE RACK AND PINION ALSO NEEDED TO BE REPLACED. THE SERVICE ADVISOR CLEARLY STATED THAT THE REASON THE RACK AND PINION NEEDED REPLACING WAS BECAUSE THE POWER STEERING PUMP HAD GONE OUT, BUT THE PARTS AND LABOR TO REPLACE THE RACK AND PINION WAS NOT COVERED UNDER THE POWER STEERING PUMP WARRANTY, EVEN THOUGH THAT IT WHAT CAUSED THE RACK AND PINION TO FAIL.

LOSS OF,POWER STEERING WHEN TURNING AT LOW SPEED, ESPECIALLY TO THE LEFT. INTERMITTENT ISSUE, BUT USUALLY AT LEAST ONCE EVERY TIME I DRIVE IT. HAVE HAD TO COME TO COMPLETE STOP IN BUSY INTERSECTION TO MAKE SURE I GET THE WHEEL,TURNED ENOUGH TO COMPLETE THE TURN.

CHECK ENGINE LIGHT CAME ON WHILE DRIVING ON THE INTERSTATE HIGHWAY, THE VEHICLE LOST POWER, REDUCING THE SPEED TO 35 MPH IN A 70 MPH INTERSTATE. THE VEHICLE CUT OFF AND WOULD NOT RESTART. IT WAS TOWED TO THE REPAIR SHOP WHICH IDENTIFIED IT AS TIMING CHAIN STRETCHED. ON-LINE RESEARCH SHOWS THAT THE TIMING CHAIN HAS BEEN AN ISSUE WITH BUICK, AND THEY EXTENDED THE POWER TRAIN WARRANTY TO COVER REPAIRS FOR THE 2008-2009 MODEL. IT APPEARS THAT THE SAME OR SIMILAR PROBLEM IS OCCURRING WITH THE 2010 MODEL. A MAJOR ISSUE WHEN YOU ARE TRAVELING AT 70 MPH AND SUDDENLY YOUR ENGINE LOSES POWER AND YOU FIND YOURSELF DOING ONLY 35MPH WITH NO POWER AND THEN IT STOPS SUDDENLY.

TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V415000(STRUCTURE) WAS RECEIVED IN JULY OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/11/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 06/09/16.*JB