BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2015 BUICK VERANO- Guelph, MT
Radio/Infotainment would turn itself off and then back on while driving and heat/ac would do the same. Then service side detection system alert would come up on screen. Heat stopped working 90% of the time which wasn't safe during winter when I needed the defrost on. Multiple times had to wipe windshield to get condensation off while driving due to no defrost working. Took it to the shop and replaced left sensor due to corrosion (waited a week for the part) and less than a week later the right sensor (waited a month for the part)stopped working. I was then advised if you replaced one sensor the other with fail if not replaced at the same time. How? Why? Because sensors are $755 a piece that's why. I live alone and am the sole bread winner and this made it extremely difficult to get to work. Add on the $2,500.00 to repair. I wouldn't have bothered to repair it but I needed defrost for safety reasons. Ridiculous that these things are married together in a system that isn't protected at all from the elements and the manufacturer is aware of this. Complete rip off and money grab.
Source: NHTSA WEB SITE -
2021 BUICK ENVISION- Crestview, FL
Driving at 45 mph the vehicle stopped running in traffic. Able to get off road and vehicle would not start. Engine turned over but did not fire. Waited about 10 min. while on phone with dealer and tried again. It started. Able to drive approx. 2 miles to dealer. Dealer says Fuel pump control module is bad. This is a dangerous situation.
Source: NHTSA WEB SITE -
2016 BUICK ENCORE- Bellevue, NE
I was on the Interstate I80 in Bellevue Nebraska. While trying to accelerate, she started to slow down the check engine light came on as she was slowly losing speed exited the interstate, took it to auto repair service. Turbo charger needed to be replaced. This Buick encore had 56,726 miles.
Source: NHTSA WEB SITE -
2015 BUICK ENCORE- Yorktown, VA
The contact owns a 2015 Buick Encore. The contact stated while driving 45 MPH, the vehicle lost power steering assist and became firm. The power steering warning light was illuminated. The contact pulled over and turned off the vehicle. After restarting the vehicle, the vehicle started operating normally. The vehicle was not diagnosed. The dealer was not contacted. The manufacturer was contacted, and the manufacturer stated that the VIN was not included in NHTSA Campaign Number: 15V146000 (Steering). The failure mileage was 50,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2014 BUICK LACROSSE- Lawson, MO
1. The driver’s door window motor burnt out causing the window switch to smoke. The fuse never failed. The car was diagnosed at the dealership. It is at the dealership now awaiting the purchase of repair parts. 2. I was told that it was a safety issue by the dealership because the switch could have started a fire. The mechanic had it smoking during the diagnosis. He did not want to put it back together until repaired. 3. The dealer was the one that diagnosed it. 4. The problem was not reported to any other agency. 5. There were no warning signs or messages before the motor failed and the switch burned up. I am also have problems with the radio where it doesn’t now shut off when the drivers side door is opened. It also started when the window motor stopped working. I believe that it all related. I will be calling the dealership back to voice that concern as well. I am very lucky that there wasn’t a fire after I keep trying to get the window to roll down.
Source: NHTSA WEB SITE -
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2015 BUICK ENCLAVE- Elgin, IL
2015 Buick Enclave with 19k miles on it and the AC just broke and freon sprayed through the vents while driving. Almost caused an accident as we couldnt breathe and had to pull over.
Source: NHTSA WEB SITE -
2019 BUICK ENVISION- Novi, MI
Paint is pealing from both sides of car strip between drivers side and passenger on both sides.
Source: NHTSA WEB SITE -
2017 BUICK CASCADA- WEST MILFORD, NJ
I HAVE NOTICED IN A BUICK THREAD THAT I AM NOT THE ONLY ONE WHO HAD A PCV VALVE GO BAD ON 2017 BUICK CASCADA. THE PROBLEM IS BUICK BUILT THIS VALVE INTO THE VALVE COVER,IT CAN NOT BE REPLACED WITHOUT REPLACING THE WHOLE ALUMINUM COVER. THE COVER WAS A SMALL 900.00$ FEE , PLUS ANOTHER 5-600 FOR MECHANIC. SEEMS TO ME THEY HAVE AN ISSUE WITH THE PCV VALVES, SINCE I AM NOT THE ONLY ONE WITH THIS PROBLEM. PCV VALVE IS AN IMPORTANT PART TO EMISSIONS AND THE CAR.
Source: NHTSA WEB SITE -
2014 BUICK VERANO- Westerly, RI
Drove car into driveway to park. Shift remained in drive. Car would only go into neutral. I had to hold brake. Applied emergency brakes and put brakes behind wheels to keep it from rolling backwards. Another problem dealing with removing key from ignition.vehicle taken to dealer for repair. Diagnose as broken chain in brake line. However, brakes never failed. I purchased vehicle in 2018.
Source: NHTSA WEB SITE -
2017 BUICK ENVISION- Leona Valley, CA
Power steering loss. While driving the electronic power steering quit, and I received warnings that the power steering was not working. I also got errors on the advance headlights not working and that the all wheel drive was disable. Drove home with no power steering and checked the power fuses with a volt meter. No failures found. Restarted the car and there was no more problems. The online diagnostic indicated no failures recorded.
Source: NHTSA WEB SITE