BUICK Complaints

Vehicle has stalled when moving slowly and making a turn or slight turn. In all cases, the engine shuts off, all displays (instrument cluster and infotainment display) go black, and power accessories such as windows, radio, ac are all off. No warnings or service lights have appeared in the instrument cluster. July 4, 2026, morning – Vehicle stalled entering an alley, moving slowly and turning. This occurrence did not involve stopping previously to the stall as the next two did. In this instance the engine started again on its own and power came back on, though ac settings were changed. July 4, 2026, afternoon – Vehicle stalled after stopping for cross traffic in a roundabout and then moving to enter the roundabout. It was necessary to completely stop the vehicle in traffic order to restart it (depressing brake pedal and pushing the start button). August 8, 2026, morning - Vehicle stalled after stopping at a stop light and then moving to enter the intersection and turning. It was necessary to completely stop the vehicle in traffic order to restart it (depressing brake pedal and pushing the start button). We have taken the vehicle to two different GM Service Centers to diagnose and resolve the issue. In both cases the service centers were unable to determine the cause, being unable to duplicate the situation. I enclose the service reports for both - Hallady Motors, Cheyenne, Wy 7/10/20236, and Tyrrell Chevrolet, Cheynne, WY 8/17/2026.

On May 2, 2026, I received a letter by mail from Kumho Tires regarding a set of tires that I purchased, in December 2023; DOT # 2222 and 2223, size, 225/60 R16 98T. In their letter they state that tires with DOT #'s ranging from 0421-0523 were recalled. They go on to state the following: tires ranging with DOT #'s 0421-0523 were "non compliant" and "it is possible that an affected tire could fail in a manner that may lead to a loss of control that could increase the risk of a crash without warning". They then concluded by stating I was entitled to a full refund given that I responded to their letter in 180 days, which I did. However, despite various attempts to contact Kumho tires, I have been unsuccessful in obtaining a refund from them or Tire Choice, which is the company I received the tires from, directly.

The contact owns a 2022 Buick Envision. The contact stated that while driving approximately 35 MPH, the instrument panel went black and the speedometer, direction light, gear, fuel gauge, and temperature gauge were not visible. The vehicle was taken to a dealer where it was diagnosed that the instrument panel needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 42,060.

The volt meter on the dashboard keeps dropping below 14 volts and 13.5 volts. The car has been checked by Buick and my mechanic no issues found. Buick has no idea why it keeps doing it neither does my mechanic. The problem is if there is a voltage drop, the computer will shut down the engine because of the low voltage. This could happen while driving which could be a serious problem. The date I provide is the last time it occurred, but it happens on a continuous basis.

When the vehicle is at a stop, with the car in drive, the vehicle will shut off. The vehicle needs to be put back into Park and restarted. It then sometimes shuts off again and I have to repeat the sequence. This happens when it is in idle load reduction.... For gas saving.

Odometer Fraud. The contact purchased a 2013 Buick LaCrosse on March 3, 2024. The vehicle was purchased from the dealer. The odometer was reported at 118,000 during the sale. The vehicle was recently taken to an independent mechanic for service. The contact was provided with an auto report in which the latest odometer reading was reported in October 2023 at 115,670. The independent mechanic checked the hard drive. The contact was informed that the correct odometer reading was 221,855.

It was in the shop 9/19/24 for the screen going blank while driving causing a safety concern as was unable to tell how fast was going, screen slowly came back on and they found had internal fault and replaced telematics control module. All was fine until July 2026. Picked up from Glen Polk GM in Gainesville Texas 7/15/26 they state reprogramed radio, and USB file. The screen went out 7/19, 7/21, 7/29. 7/31 we dropped car back to dealership 7/31 and they kept it until 8/4/26. This time they state the repair performed reconfiguration update as they claim the previous update was corrupted. Today 8/14/2026 the screen blanked out again at 7:10am. I now have a new appointment for 8/19/26 at 10am. I have also opened a corporate complaint with GM.

CAR BEGAN GIVING AN ALERT THAT SAID "SHIFT TO PARK" WHEN VEHICLE WAS CLEARLY IN PARK BUT CAR WOULD NOT SHUT OFF. I CALLED BUICK CUSTOMER SERVICE, THEY SAID TO TAKE IT TO A DEALERSHIP & HAVE THE PROBLEM CONFIRMED WITH THE SERVICE DEPT. & THEY WOULD OPEN A CASE FOR ME. (THEY DID NOT TELL ME NOT TO HAVE IT FIXED). I KNEW THERE WAS A CLASS ACTION LAWSUIT REGARDING THIS ISSUE, YET NO RECALL AS OF YET. THE DEALERSHIP CONFIRMED THE PROBLEM (AS LISTED IN THE LAWSUIT). I HAD TO PAY $503 AFTER THEY GAVE ME A $100 GOODWILL DISCOUNT. I CALLED BUICK BACK TO EXPLAIN THAT I HAD THE CAR FIXED AT MY EXPENSE (I HAD NO CHOICE-THE CAR WOULD NOT SHUT OFF) & ASKED HOW TO GO ABOUT BEING REIMBURSED FOR A KNOWN ISSUE WITH THE CAR. I WAS TOLD THAT SINCE THE DEALERSHIP GAVE ME A DISCOUNT THAT THERE WAS NOTHING ELSE THAT CAN BE DONE. I ASKED ABOUT OPENING A CASE & WAS TOLD THAT SINCE MY CAR WAS FIXED, THERE IS NO CASE TO OPEN. I HAVE ASKED TO HAVE MY CALL ESCALATED TO A SUPERVISOR & AM STILL WAITING ON A RETURN CALL. I HAVE TO ASSUME THAT SINCE THERE IS NO RECALL, THE SHIFTER WAS REPLACED WITH ONE THAT WILL MOST LIKELY FAIL AGAIN. THIS IS UNACCEPTABLE. I HAVE HAD THE CAR FOR ONE YEAR. A RECALL SHOULD BE ISSUED FOR THE PARK SHIFTER FAILURE. AND I SHOULD BE REIMBURSED FOR HAVING TO PAY FOR IT.

The contact owns a 2005 Buick LaCrosse equipped with Venom Power Tires, Tire Line: Ragnarok GTS, Tire Size: 235/35/VR20, DOT Number:1WP2CTPWL. The contact stated that while driving at an undisclosed speed, the rear driver’s side tire became flat. The contact exited the vehicle and became aware that the sidewall of the tire had separated. The cause of the failure was not yet determined. The tire dealer was not notified of the failure. The tire was not repaired. The manufacturer was not notified of the failure. The failure mileage was not available. The VIN was not available.

The contact owns a 2024 Buick Encore GX. The contact stated that while driving at an undisclosed speed, the contact received a phone call and the infotainment screen and the display for the weather and climate control system below the infotainment screen darkened and then became inoperative. The buttons below and around the center console remained operable; however, the contact was unable to see what functions were being selected or controlled because the display was dark. The infotainment screen was also inoperative, preventing the contact from viewing the functions that were controlled. The vehicle was taken to a dealer, where it was diagnosed and determined that an audio software update was needed. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.