BUICK Complaints

BACK ON FEBRUARY 9TH, 2019 I HAD AN OIL CHANGE AND RECEIVED WHATEVER PREMIUM-ULTRA SYNTHETIC OIL THEY HAD. THIS OIL WAS RATED UP TO 9,000 MILES I BELIEVE. AS I WAS HEADING IN FOR AN OIL CHANGE ON THE MORNING OF JUNE 2ND, 2019 THE CAR SUDDENLY LOCKED WITH BRAKES AND STEERING BECOMING EXTREMELY STIFF. I WAS DRIVING WHEN THIS OCCURRED BUT HAD BEEN COMING TO A STOP WITH NOBODY IN FRONT OF ME LUCKILY. HAD THIS HAPPENED 15 SECONDS BEFORE AS I WAS GOING 55MPH AROUND A CURVE, I WOULD HAVE UNDOUBTEDLY KILLED MYSELF OR SOMEONE ELSE. THERE WAS NO ABILITY TO STEER THE CAR OR BRAKE. WHEN I TOOK THE CAR TO THE DEALERSHIP THEY TOLD ME THE ENGINE WOULD REQUIRE A COMPLETE REBUILD, COSTING SEVEN-THOUSAND-DOLLARS. THEY CLAIM IT WAS CAUSED BY A "LACK OF MAINTENANCE (IE. NOT KEEPING UP ON OIL CHANGES)". THE LACK OF OIL THEN CAUSED THE TIMING CHAIN TO BREAK, WHICH THEN FURTHER DAMAGED INTAKE VALVES, HEAD GASKETS, BALANCE CHAIN, ETC. NOW I KNOW FEBRUARY 9TH AND JUNE 2ND IS NEARLY FOUR MONTHS APART, HOWEVER, IN THAT TIME I HAD PUT LESS THAN 2,000 MILES ON THE CAR. HOW WAS I SUPPOSED TO KNOW THAT MY ULTRA SYNTHETIC OIL WHICH IS RATED FOR FOUR TIMES LONGER, IN A CAR THAT IN THAT TIME HAD BEEN REPORTED TO BURN OIL, AND DOESN'T HAVE AN OIL LEVEL SENSOR, WOULD BURN OIL? IN MY MIND THIS ISN'T A LACK OF MAINTENANCE, IT IS GM'S LACK OF COMMUNICATION. GM NEVER INFORMED ME OF ANY ISSUES REGARDING OIL BURN, YET THEY SUPPOSEDLY REQUIRE TECHNICIANS TO ROLL BACK THE SENSOR BECAUSE OF THIS VERY ISSUE. I SHOULD ALSO MENTION THAT MIRACULOUSLY THE CAR WASN'T GIVING ANY OUTWARD SIGNS OF DISTRESS INCLUDING EXTRA NOISE, LOUD IDLE, HANDLING DIFFERENCES OR ANYTHING. WHILE MY SITUATION ENDED WITH NO INJURIES, AFTER READING ABOUT THIS ISSUE I AM ONE OF THE LUCKY ONES. THIS ISSUE IS NOT ONLY UNJUSTLY DRAINING BANK ACCOUNTS BUT ALSO COSTING LIVES.

I PURCHASED A NEW BUICK ENCLAVE IN 2013. AT 116,000 MILES, MY CAR ALL OF SUDDEN DECELERATED WHILE ON THE HIGHWAY. I WAS ABLE TO GET OFF THE ROAD BUT IT WOULD NOT ACCELERATE PAST 35 MPH. I MANAGED TO GET IT HOME BY TAKING STREET SIDE. WHEN I ATTEMPTED TO TAKE INTO THE DEALER THE NEXT DAY, IT WOULD START, SPUTTER AND THEN CUT OFF. I HAD IT TOWED TO THE DEALER. THE DEALER ADVISED ME THERE WAS AN ISSUE WITH THE HIGH PRESSURE FUEL PUMP. THE DEALER ADVISED ME WHEN THEY ATTEMPTED TO INSTALL, IT BROKE. I LOOKED ON LINE AND READ THAT GM HAS BEEN MADE AWARE OF ISSUES WITH THE HIGH PRESSURE FUEL PUMPS IN ITS BUICKS, AMONG OTHER CARS. I CALLED THE GM COMPLAINT LINE. GM ADVISED ME THAT BECAUSE MY CAR WAS OUTSIDE OF WARRANTY THEY WOULD NOT PAY FOR THE REPAIR. MY CONCERN IS THAT IF THEY KNEW OF THE ISSUE OR NOW HAVE REASON TO KNOW OF THE ISSUE, WHY WOULD GM NOT BE REQUIRED TO MITIGATE DAMAGE AND PAY FOR THE REPAIR OR SOME PORTION THEREOF.

EXCESSIVE OIL CONSUMPTION CAUSING PISTON RINGS AND PISTONS TO GO BAD OR WARNING LIGHT NEVER APPEAR ON DISH SO THAT'S NOT WORKING EITHER. I HAVE TO GET ALL CHANGE EVERY WEEK TO EVERY TWO WEEKS.

THE AIR CONDITIONER DOESN'T WORK. I HAVE TAKEN THE VEHICLE IN AT LEAST 2-3 TIMES AND HAVE BEEN TOLD NOTHING IS WRONG. THE MOST RECENT TIME I TOOK IT IN WAS ABOUT 4 MONTHS AGO. YESTERDAY IT WAS 90 DEGREES WHERE I LIVE. AFTER SCHOOL, I PICK UP MY KIDS 3YRS & 7YRS. AFTER ABOUT 5 MINUTES IN THE CAR MY 7 YEAR OLD IS COMPLAINING OF BEING HOT. I LOOK BACK AND SHE HAS SWEAT DRIPPING DOWN HER FACE. THIS IS A SAFETY ISSUE ESPECIALLY FOR ANYONE THAT HAS INFANTS. AFTER BEING TOLD MY AIR CONDITIONER IS FINE MULTIPLE TIMES, I DON'T EXPECT HOT AIR TO BE BLOWING OUT THE VENTS IN THE BACK WHEN MY AIR IS ON. THE FRONT WAS NOT WORKING WELL EITHER, BUT IT WAS COOLER AIR COMING OUT, NOT COLD. I ASSUMED THE BACK WAS THE SAME TEMPERATURE. IF I HAD AN INFANT THAT COULDN'T SPEAK, THEY COULD DIE FROM HEAT EXHAUSTION. THIS IS SIMILAR TO LEAVING YOUR CHILD IN THE CAR FOR A FEW MINUTES ON A HOT DAY. SOMEONE COULD DIE. I HAVE ALSO READ MULTIPLE COMPLAINTS ABOUT THE SAME ISSUE. PLEASE DO NOT LET A DEATH HAPPEN BEFORE RECALLING THIS ISSUE. THERE IS A HISSING SOUND COMING FROM THE FRONT ALMOST EVERYDAY. THE AIR CONDITIONER WORKS SOMETIMES, BUT IT USUALLY TAKES AWHILE TO GET COLD OR DOESN'T WORK AT ALL (USUALLY ON WARMER DAYS). MY CAR HAS 60K MILES NOW. THIS PROBLEM STARTED A FEW YEARS AGO. THE CAR WAS IN MOTION IN THE CITY STREET DURING THIS INCIDENT.

OUR VEHICLE STARTED LOSING PICK UP AND GO IN THE MIDDLE OF DRIVING ABOUT 2 WEEKS AGO. CHECK ENGINE LIGHT CAME ON, SO WE TOOK THE VEHICLE TO IDENTIFY THE ISSUE. ERROR CODES P0299 TURBO/SUPER CHARGER UNDERBOOST ISSUE WAS IDENTIFIED. WE CALLED THE DEALERSHIP AND WERE TOLD THE PART IS ON BACKORDER UNTIL MAYBE JULY. EVEN AFTER MARKET PARTS APPARENTLY ARE UNAVAILABLE BECAUSE GM IS PURCHASING THEM. WE CONTACTED SERVICE MANAGER AT DEALERSHIP BECAUSE WE ARE WITHOUT A CAR THAT WE ARE PAYING FOR AND THERE IS A HUGE CONCERN THAT IF THE PART IS THIS DIFFICULT TO OBTAIN, THERE MUST BE AN UNDISCLOSED ISSUE GOING ON HERE. THE SERVICE MANAGER SAID THEY ARE ONLY ABLE TO OBTAIN UPDATES FOR PARTS ONCE THE PART IS ORDERED, BUT ALSO DID CONFIRM THERE IS ( NOT NECESSARILY A BACKORDER, BUT THE PART IS HARD TO COME BY!?!). HE COULD NOT ANSWER WHY. HE DID ENCOURAGE US TO CONTACT CONSUMER AFFAIRS TO ESCALATE OUR CONCERNS. WE DID CONTACT CONSUMER AFFAIRS AND WERE DIRECTED TO CONTACT NHTSA. WE CURRENTLY ARE WITHOUT OUR VEHICLE THAT WE CONTINUE TO PAY FOR AND CONTINUE ON THIS JOURNEY OF TELL THIS PERSON OR DEPARTMENT AND WE ARE GETTING NOWHERE FAST. SOMETHING BIGGER IS OBVIOUSLY GOING ON HERE AND AS ALWAYS THE PAYING CUSTOMER CONTINUES TO BE THE ONE PAYING FOR IT. WE WANT THE PART AND IT WOULD BE NICE TO NOT BE INCONVENIENCED WITH SCRAMBLING EVERYDAY ON HOW TO GET TO/FROM WORK AND HOW TO GET TO/ FROM CARING FOR ELDERLY PARENTS WHO ARE IN NEED OF OUR ASSISTANCE TO EAT, BATH AND REMAIN SAFE. THIS ISSUE IS A HUGE INCONVENIENCE AND TRUTH NEEDS TO BE TOLD BY GM/BUICK.

MY VEHICLE RANDOMLY OPENS THE LIFT GATE WHEN IT IS IN PARK. THIS HAPPENS BOTH WHEN THE CAR IS RUNNING AS WELL AS WHEN IT IS NOT. I CAME OUT OF THE BANK AND MY TAILGATE WAS OPEN. I TURNED IT OFF AT THE SWITCH INSIDE THE CAR. IT STILL ATTEMPTS TO OPEN WHEN I AM IN PARK. I HAVE TO LOCK ALL THE DOORS TO KEEP IT CLOSED.

EVERY SINCE I FIRST GOT CAR IT HAS HAD PROBLEMS.ALL THE WIRES UNDER THE MELTED TOGETHER AND CAUSED CORROSION. SINCE THEN RADIO BLINKED ON AND OFF TIL NOW IT'S JUST A BLACK SCREEN. HAD PROBLEMS WITH CAM SHAFT CONTROL. HAVE PURCHASED 4 BATTERIES IN 6 YEARS. THERE'S SOMETHING ELECTRICAL THAT BLOWS THE BATTERIES. IF I START MY CAR WITH AUTOMATIC START FROM FOB IT CAUSES BATTERY PROBLEMS. CHECK ENGINE LIGHT IS ON NOW AND I HAD IT CHECKED THE CODE IS FOR TRANSMISSION CONTROL MODULE. THE CAR WILL BE FINE FOR A WEEK OR SO BUT THEN WHILE DRIVING IT CHANGES GEARS AND SLOWS DOWN AS IF IT WANTS TO STOP.. IT'S VERY DANGEROUS. SOMETIMES WHILE PUTTING THE CAR IN DRIVE IT WILL NOT ACCELERATE EVEN THOUGH I PUT MY FOOT TO THE GROUND. FINALLY IT WILL PICK UP SPEED. I'M NOT SURE WHAT'S WRONG WITH THIS CAR BUT I BELIEVE IT'S ELECTRICAL AND IT'S THE SAME THING THAT CAUSED THE RADIOS TO GO OUT. SOMETIMES THE STABILITY TRACTION LIGHT WILL ILLUMINATE THEN IT GOES AWAY FOR AMONTHS. I'M AFRAID TO DRIVE MY CAR. I'VE BEEN ON THE HIGHWAY DOING 60 AND IT WILL SWITCH GEARS AND SAYS SPEED IS TOO FAST FOR ENGINE.. PLEASE HELP!!!

FROM A DEAD STOP, WHEN YOU ACCELERATE THE CAR HAS A HARD SHUDDER, TRANS SLIP...BELIEVE IT TO BE A TRANSMISSION PROBLEM AND A PROBLEM GM HAS KNOWN FOR SOMETIME WITH THEIR G4T60-E TRANSMISSION, MOST LIKELY A PRESSURE CONTROL SOLENOID PROBLEM OR CLUTCH ASSEMBLY.

I WAS DRIVING 70 MPH ON I-80 AND HEARD A LOUD POPPING SOUND, LIKE A BALLOON POPPING BUT LOUDER. THE KIDS NOTICED THAT THE MOONROOF WAS SHATTERED. WE TOOK PICTURES AND THERE IS NO POINT OF IMPACT. IT DOESN'T APPEAR ANYTHING HIT THE VEHICLE, AND NO VEHICLES WERE CLOSE ENOUGH TO US TO HAVE HAD ANY IMPACT. THE GLASS MADE A LOT OF CRACKLINGS SOUNDS AND PIECES STARTED TO FLY OFF OF THE CAR BEFORE WE COULD SAFELY EXIT THE INTERSTATE. WE STOPPED AT A GAS STATION AND DECIDED WE HAD NO CHOICE BUT TO GET BACK ON THE ROAD AND FIND A WALMART TO GET SUPPLIES TO COVER THE MOONROOF. AFTER GETTING BACK ON THE INTERSTATE THE GLASS STARTED MAKING THE CRACKLING NOISE AND GLASS FLEW OFF IN LARGE CHUNKS. WE WERE AGAIN FORCED TO EXIT AND REMOVE ALL OF THE GLASS FROM THE FRAME.

TL* THE CONTACT OWNS A 2015 BUICK ENCORE. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO GARBER GMC (5255 US-1, FORT PIERCE, FL) WHERE IT WAS DIAGNOSED THAT THE ENGINE TURBO CHARGER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE DUE TO HIGH DEMAND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.