BUICK Complaints

MY VEHICLE JUST TURNED OFF WHILE AT A STOP SIGN PREPARING TO TURN. IT WAS TOWED TO A MECHANIC THAT ADVISED IT WAS 2 QUARTS LOW IN OIL (OIL WAS REPLACED 2 WEEKS PRIOR) AND THAT MY BATTERY NEEDED TO BE REPLACED. THEY ADDED THE OIL AND REPLACED THE BATTERY. I DRIVE THE CAR ~ 5 MILES HOME AND IT STOPPED AGAIN. THIS TIME WHEN TRYING TO START THE CAR, THERE WAS AN AUDIBLE SCREECHING COMING FROM THE ENGINE AND THE ENGINE WAS SHAKING. THE MECHANIC OFFERED TO TOWELS THE CAR BACK TO THEIR SHOP. AFTER INSPECTION, THEY ADVISED THAT "SOMETHING" WAS BROKEN INSIDE THE ENGINE AND THAT IT NEEDED TO BE REPLACED. MY CAR HAS 75,000 MILES ON IT; HAS HAD REGULAR MAINTENANCE; THERE WERE NO CHECK ENGINE LIGHTS AND/OR OVER HEATING LIGHTS. I WAS ALSO ADVISED BY THE MECHANIC THAT THIS IS A COMMON KNOWN ISSUE WITH BUICK. I'M NOW LEFT WITH HAVING TO PAY ANYWHERE FROM $7500-$8500 TO REPLACE AN ENGINE ON A VEHICLE THAT I'VE HAD FOR 2 YEARS.

BOTH HEAD LIGHTS CONTINUOUSLY FILL UP WITH MOISTURE AND CAUSE THE HEAD LIGHTS TO NOT FUNCTION WHICH BECOMES VERY DANGEROUS AT NIGHT WHEN I DO NOT EXPECT IT TO HAPPEN. THIS SEEMS TO BE A COMMON PROBLEM WITH THESE VEHICLE AS MANY PEOPLE COMPLAIN ON AUTO FORUMS ABOUT IT. THE LIGHTS DON'T WORK WHILE VEHICLE IS STATIONARY OR MOVING.

WE PURCHASED A 'CERTIFIED PRE-OWNED' 2012 BUICK ENCLAVE FROM ROYAL BUICK OF SUSSEX NEW JERSEY IN FEBRUARY OF 2017. THE CAR SHUT OFF ON FRIDAY JANUARY 11TH. IT WAS TOWED TO ROSSI WHERE WE HAVE BEEN TAKEN IT FOR ALMOST TWO YEARS OF ONGOING MAINTENANCE, BOTH SCHEDULED AND NON, AND HAVE SPENT OVER $10K IN THE LAST YEAR ALONE, ON SERVICE THAT DID NOT RESOLVE THE CLICKING SOUND COMING FROM THE ENGINE. EARLIER THAT DAY I HAD MADE THE EARLIEST APPOINTMENT AVAILABLE WHICH WAS 10 DAYS LATER, ON THE 21ST. AFTER BREAKING DOWN, WE WENT TO THEIR SHOWROOM THAT FOLLOWING SATURDAY AND WERE SEEN BY CHARLIE. HE WROTE UP A VERY REASONABLE DEAL FOR $1K DOWN WITH MANY INCENTIVES INCLUDING ONE FOR ME BEING A VOLUNTEER EMT. MATT THE SALES MANAGER CAME BACK AND TOLD US THAT MY WIFE'S CREDIT SCORE WAS NOT WHAT WE HAD CLAIMED AND QUALIFIED FOR A TIER TWO INSTEAD OF A TIER ONE WHICH NOW REQUIRED A $6K DOWN PAYMENT. WE CHECKED MY WIFE'S CREDIT SCORE ON EXPERIAN BEFORE WE LEFT ROSSI AND GOT THE SAME SCORE WE HAD GIVEN MATT ORIGINALLY, WHICH WE SHOWED HIM AND TO WHICH HE RESPONDED "WE USE A DIFFERENT SYSTEM". WE DECIDED TO KEEP THE ENCLAVE AND REPAIR IT. THE BATTERY, SOLENOID AND VALVES WERE REPAIRED BEFORE THE 21ST AND WE WERE TOLD THAT WE COULD PICK-UP THE CAR AFTER IT WAS TEST DRIVEN BY THE TECHNICIAN. WE DID NOT HEAR BACK FROM ROSSI SERVICE SO WE CALLED AND WERE TOLD THAT WHEN TEST DRIVING THE VEHICLE AFTER THE MOST RECENT REPAIRS - THE TECHNICIAN HEARD A CLICKING SOUND COMING FROM THE ENGINE. WOW! THAT SOUNDED VERY FAMILIAR AS THIS WAS THE COMPLAINT WE HAD OFTEN SUBMITTED TO ROSSI IN THE PAST AND THAT WE SUSPECTED PROMPTED EXPENSIVE AND UNRELATED REPAIRS. THIS TIME HOWEVER THEY TOLD US THEY WOULD NEED TO DIAGNOSE THE ENGINE, SO THE NEXT DAY THEY CALLED US AND TOLD US, THE CAR, WITH JUST UNDER 103K MILES - 'NEEDS A NEW ENGINE'. NO FURTHER EXPLANATION WAS OFFERED EXCEPT A QUOTE OF $6K.

AIRBAGS DID NOT DEPLOY UPON AUTO ACCIDENT. IMPACT AREA WAS FRONT CORNER FENDER ON PASSENGER SIDE. POSSIBLE GAS RELEASED INTO PASSENGER SIDE OF CABIN SMELLED 'ELECTRICAL' AND 'SMOKE' FILLED PASSENGER FOOTBOARD AREA. NO LOSS OF COOLANT FROM CAR TO EXPLAIN SMOKE. AIRBAG WARNING LIGHT REMAINS ON DASHBOARD DISPLAY. CAR WAS TRAVELING AT NORMAL HIGHWAY SPEED 30-35MPH, BRAKES APPLIED, THEN CRASHED INTO A TURNING CAR IN FRONT - TURNING FROM PASSENGER TO DRIVER DIRECTION.

ENGINE LIGHT CAME ON. TEST SHOWED THAT IT WAS A TIMING PROBLEM. TIMING CHAIN WAS REALLY LOOSE. MECHANIC CHANGED OUT, FIX PROBLEM. COSTED. 1700.0. DOLLAARS.

DAY TIME RUNNING LIGHTS. LEFT AND RIGHT SIDE LIGHTS GO OUT FOR NO APPARENT REASON. HAD TWO SIDE REPLACE THE THE OTHER SIDE NOT UNDER WARRANTY. LIGHTS COME ON FOR SEVERAL DAYS, THEN WILL GO OUT FOR NO APPARENT REASON SOMETIMES WHILE RUNNING SOMETIMES NOT. HAS HAPPEND ON AND OFF SINCE 2014.

WHILE DRIVING MY 2013 BUICK ENCLAVE TRACTION CONTROL, SERVICE STABILI TRACK FLASHES ACROSS DASBOARD. THE CHECK ENGINE LIGHT COMES ON AND ENGINE SPEED IS DRASTICALLY REDUCED. CAR DOES NOT ACCELERATE PROPERLY AND RPMS ARE NOT PRODUCING SPEED. CAR IS LETHARGIC AND SIGNS BEGIN WITHOUT WARNING. ONCE ENGINE IS TURNED OFF AND TURNED BACK ON TRACTION CONTROL RESTS AND DISPLAY MESSAGES DISAPPEAR BUT CHECK ENGINE LIGHT REMAINS ON. TEMPERATURE OR WEATHER OR TYPE OF ROAD YOU ARE DRIVING ON DOES NOT PLAY A FACTOR IN DEFECT OF TRACTION CONTROL STABILI TRACK.

WHILE DRIVING IN TRAFFIC ON CITY STREET DURING RUSH HOUR TRAFFIC MY VEHICLE COMPLETED SHUT DOWN NO WARNING, ENGINE LIGHT POPPED ON, THE WHEEL BECAME STIFF THE BRAKES BECAME STIFF. I PUT IT IN PARK, TURNED THE IGNITION OFFEND STARTED IT UP AGAIN, IT STARTED RIGHT UP AND I CONTINUED DRIVING FOR ANOTHER 4 MILES ENGINE LIGHT REMAINED ON. PULLED INTO PARKING SHUT IF OFF AND STARTED IT BACK UP BUT ENGINE LIGHT REMAINED ON, DROVE 4 MILES HOME, AS TURNING ONTO STREET SHUT OFF AGAIN WHEEL LOCKED, BRAKES STIFF, REPEAT FIRST STEPS, DROVE 50 FT, SHUT OFF, DROVE ANOTHER 50 FT SHUT OFF, BUT THEN DIDN'T START BACK UP RIGHT AWAY. WAIT A MINUTE STARTED UP BUT WAS HESITATING. NEVER HAD THIS HAPPEN, 130K MILES ON IT.

TL* THE CONTACT OWNS A 2013 BUICK REGAL. THE CONTACT STATED THAT THE HEADLIGHT ASSEMBLIES KEPT FILLING UP WITH WATER, WHICH CAUSED THE BULBS TO SHORT OUT. STOOPS BUICK GMC (1251 QUAKER BLVD, PLAINFIELD, IN 46168, (317) 839-7771) REPLACED THE HEADLIGHT ASSEMBLIES THREE TIMES. THE MOST RECENT REPLACEMENT WAS LAST WEEK. THE DEALER HAD NOT REVEALED HOW THE WATER WAS ENTERING INTO THE HEADLIGHT ASSEMBLIES. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 35,000.

THIS VEHICLE HAS HID HEADLIGHT ASSEMBLIES THAT HAVE CONSTANT ISSUES WITH CONDENSATION/WATER ENTERING THE HOUSING AND CAUSING THE BALLAST AND BULB TO FAIL. THIS IS DUE TO A FAULTY SEAL BETWEEN THE OUTER AND INNER SHELL ASSEMBLY. THIS IS A HUGE SAFETY ISSUE, AS THE VEHICLE MAY LOOSE ALL HEADLIGHTS AND CAUSE THE DRIVER TO CRASH. THE ASSEMBLIES ARE VERY COSTLY TO REPLACE AND THE ISSUE IS VERY VERY COMMON ON ALL 2011 THOUGH 2017 REGAL AND GS MODELS WITH HID. THIS IS DANGEROUS AND SHOULD BE FIXED BY THE MANUFACTURER. NEW ASSEMBLIES WILL RESULT IN THE SAME SAFETY ISSUE IN A SHORT AMOUNT OF TIME. THIS COULD BE A DESIGN FLAW OR A MANUFACTURING FLAW... REGARDLESS, IT IS VERY DANGEROUS!