BUICK Complaints

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND THE KEY FOB DID NOT WORK. WHEN THE CONTACT ATTEMPTED TO UNLOCK THE VEHICLE WITH THE KEY FOB, SHE BECAME LOCKED INSIDE THE VEHICLE. THE CONTACT HAD TO MANUALLY UNLOCK THE DOOR ON THE PASSENGER SIDE TO EXIT THE VEHICLE. IN ADDITION, THE ELECTRICAL SYSTEM DID NOT WORK AND THE CONTACT SMELLED A BURNING ODOR. ALSO, THE VEHICLE MADE GRINDING AND CLICKING SOUNDS EVEN WITH IT BEING OFF. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER THAT DESCRIBED THE FAILURES. THE CONTACT CALLED COGGIN BUICK GMC IN JACKSONVILLE (7245 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 638-1115) AND WAS INFORMED TO HAVE THE VEHICLE TOWED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 112,000.

MY CAR WHICH I HAVE HAD FOR 9 MONTHS IS TAKING ON WATER FROM RAIN. IT SHORTED OUT THE EGNITION SWITCH, AND AFTER RAIN YESTERDAY IT DID IT AGAIN. IT WONT TURN START AT TIMES, OR IT WONT TURN OFF! LOOKING THROUGH BUICK FORUMS THESE HAVE BEEN HAVING THESE PROBLEMS SIENCE 2008 WITH HEAVY RAIN!

WHILE DRIVING THE VEHICLE AUTOMATICALLY GET STUCK AND DOES NOT PICK UP SPEED NO MATTER IF U RELEASE THE GAS OR PRESS ON THE GAS. THE GAR DOES NOT PICK UP SPEED AT ALL AND THIS IS VERY DANGEROUS.I HAVE PUT CLOSE TO $1000 IN THIS VEHICLE IN A MONTH TRYING TO CORRECT THIS SCARY PROBLEM WHILE I AM DRIVING ON THE HWY AND CITY STREETS AS WELL AS TURNIG.

MY CAR STATED THAT MY TRAKSTABILTY SYSTEM NEEDED TO BE SERVICED THEN REDUCED ENGINE POWER LITE UP. CAR WOULD NOT SHIFT AND WOULD NOT INCREASE IN SPEED OVER TWENTY MILES PER HOUR. I HAD TO PULL OVER AND TURN MY CAR OFF LEAVE IT PARKED UNTIL I COULD GET IT TO THE DEALERSHIP. THE THROTTLE BODY WAS DEFECTIVE. THIS HAS HAPPENED ON OTHER 2011 LACROSSES AND THEIR IS A SPECIAL SERVICE BULLETIN WITH FREE REPAIR BUT FOR SOME REASON NOT IN MINE. I HAD TO PAY 500 DOLLAR TO REPLACE THIS. MY CAR ONLY HAS 74000 MILES ON IT AND I COULD HAVE BEEN INJURED IF I WASN'T IN A PLACE WHERE I COULD TURN MY VEHICLE OFF SAFELY.

THE VEHICLE RANDOMLY ACCELERATES AS HIGH AS 50-60MPH WITHOUT TOUCHING THE GAS PEDAL. THE CAR HAS TO BE THROWN IN NEUTRAL OR STOPPED SOME PLACE SAFE, AT WHICH POINT IT REVS UP PAST 3000 RPM UNTIL THE GAS PEDAL IS PRESSED TO THROTTLE IT BACK DOWN. THE VEHICLE HAS DONE THIS IN REVERSE WHILE BACKING OUT OF A DRIVEWAY AS WELL, WHICH IS EXTREMELY DANGEROUS. IT DOES NOT SEEM TO DO THIS UPON STARTING OR WHILE IT IS WARMING UP. IT CAN BE ON ANY STREET OR HIGHWAY AND AT ANY SPEED WHEN IT STARTS REVVING HIGH. THE PROBLEM IS INTERMITTENT, BUT CLUSTERS SOMETIMES SEVERAL DAYS IN A ROW AS CONSTANT AND THEN GOING A MONTH WITHOUT DOING IT AT ALL. IT DOES SEEM TO BE MORE LIKELY TO ACCELERATE AFTER HITTING A DIP (LIKE NEAR WHERE A DRAIN IS IN A PARKING LOT) BUT THAT MAY BE JUST COINCIDENTAL. THE CAR HAS BEEN TAKEN TO TWO DIFFERENT MECHANICS ON THREE SEPARATE OCCASIONS WITH A TUNE UP DONE AND THE THROTTLE BODY CLEANED ALONG WITH SOME OTHER TROUBLE-SHOOTING WITH THE THROTTLE AT A COST (THUS FAR) OF SEVERAL HUNDRED DOLLARS. THE VEHICLE IS DOING THIS SO FREQUENTLY IN THE LAST FEW DAYS THAT IS HAS BECOME UNSAFE TO DRIVE.

OFF AND ON OVER THE PAST 6 MONTHS, THERE WAS A LOSS OF BRAKES DIRECTLY AFTER STARTUP. AFTER 30 SECONDS OR SO, THE BRAKES WOULD FUNCTION NORMALLY. THIS CAR IS NORMALLY GARAGE KEPT. WALKING TO THE CAR AT NIGHT TO LEAVE, I NOTICED OIL ON THE GARAGE FLOOR COMING FROM UNDER THE CAR. AFTER OPENING THE HOOD, I NOTICED OIL IN THE ENGINE COMPARTMENT COMING FROM THE TOP OF THE ENGINE. AFTER REMOVING THE PLASTIC ENGINE COVER, I SAW THAT THE OIL WAS COMING FROM WHAT I LEARNED IS THE VACCUM PUMP. THERE WAS A VISIBLE BREAK IN THE PUMP HOUSING. I WENT TO MY LOCAL DEALERSHIP TO INQUIRE ABOUT GETTING THIS SERVICED UNDER WARRANTY. THEY STARTED THAT THIS PART IS ONLY COVERED UNDER THE BUMPER TO BUMPER WARRANTY AND NOT POWERTRAIN WARRANTY, EVEN THOUGH THE VACUUM PUMP IS DIRECTLY MOUNTED TO AND CONNECTED TO THE INTAKE CAMSHAFT. MY BUMPER TO BUMPER WARRANTY HAD EXPIRED 3 1/2 MONTHS OR 219 MILES PRIOR, YET THE CAR IS STILL UNDER THE POWERTRAIN WARRANTY. THE DEALERSHIP WAS UNWILLING TO HELP AND QUOTED ME $104 FOR A NEW AC DELCO VACUUM PUMP. I WAS ABLE TO ORDER A NEW AC DELCO VACUUM PUMP FROM ROCK AUTO FOR $43. AFTER RECEIVING THE NEW PUMP, A MECHANIC FRIEND WAS HELPING ME TO REPLACE THE PUMP. WHEN THE OLD ONE WAS REMOVED, IT WAS SHOWN TO HAVE DISINTEGRATED. THE INSIDE OF THE PART WAS IN MANY PIECES. THE PART THAT ENGAGES THE CAMSHAFT WAS ALSO BROKE INTO PIECES AND AT THIS POINT I BELIEVE THAT SEVERAL OF THOSE ARE NOW INSIDE THE ENGINE. AT THIS POINT I AM GOING TO TAKE THE OLD PART TO THE DEALERSHIP, ALONG WITH PHOTOS OF THE ENGINE AND DEMAND THAT THIS IS NOW FIXED UNDER THE POWERTRAIN WARRANTY, AS THE POWERTRAIN IS DIRECTLY AFFECTED. HAD THIS HAPPENED WHILE DRIVING, THE LOSS OF BRAKES COULD HAVE BEEN CATASTROPHIC.

TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO BUICK GMC OF BEAVERTON (503-298-4062, LOCATED AT 9155 SW CANYON RD, PORTLAND, OR 97225) WHERE IT WAS DIAGNOSED THAT THE REAR FUSE BLOCK IN THE FUEL PUMP RELAY MELTED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CALLED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.

NOTHING WRONG WITH THE CAR UNTIL I HAD IT SERVICED AT MCCURRY-DECK DEALERSHIP WITH A NOISE IN THE STEERING. THEY WORKED ON THE STEERING GEARS, RACK&PINION AND JUST ABOUT EVERYTHING IN THE STEERING OF THE CAR. ALL COVERED UNDER A SERVICE CONTRACT. THEY PUT AFTERMARKET PARTS ON MY CAR THAT THEY TOLD THE ADVISER AT THE SERVICE CONTACT THAT THERE WAS WARRANTY ON PARTS AND LABOR. WHEN I PICKED UP THE CAR, IT NEVER WAS FIXED. BROUGHT IT BACK TO THE DEALER AND THEY LOOKED AND ADVISED THAT THE PARTS THEY PUT IN DON'T HAVE WARRANTY ON LABOR AND I WOULD HAVE TO PAY LABOR. THEY NEVER ADVISED MYSELF OR THE PERSON WHO AUTHORIZED THE REPAIR THAT THE PART THEY USED DIDN'T HAVE WARRANTY. THEY TOLD THE ADVISER IT HAS A 24 MONTH PARTS AND LABOR WARRANTY, WHICH WAS A LIE. NOW I HAVE A CAR THAT I JUST SPENT 2072. TO FIX, BROKEN BECAUSE THEY DID NOT HONOR WHAT THEY TOLD THE SERVICE CONTRACT PEOPLE THE PART HAD AND I CAN NOT PAY THE LABOR TO HAVE IT FIXED. THE DEALERSHIP YESTERDAY ADVISED THAT THEY ARE GOING TO FIX MY CAR. THEY ARE SAYING THEY TOLD THE ADVISER AT THE SERVICE CONTRACT REPRESENTATIVE THAT THERE WAS NO WARRANTY ON THE PART, AND THE ADVISER AT THE SERVICE CONTRACT OFFICE ADVISED THAT THEY WOULD NEVER WOULD HAVE AUTHORIZED FOR THAT PART TO BE USED WITH NO WARRANTY. THEY HAD MY CAR FOR 3 MONTHS AND I STILL HAVE A CAR THAT HAS A DEFECTIVE PART.

THE SUNROOF LEAKED INTO THE SIDE PANELS RESULTING IN ALL THE ELECTRIC BEING RUINED TO THE FUSE BOX. $5,000 WORTH OF DAMAGE. THE ENGINE NOW DOES NOT START.

WHEN TRAVELING DOWN THE INTERSTATE, THE TREAD FROM A CONTINENTAL TIRE CONTIPROCONTACT CATASTROPHICALLY AND SUDDENLY RIPPED AWAY CAUSING EXTREME DAMAGE ($4915.15 IN REPAIRS) TO THE BODY OF MY VEHICLE. I FILED A CLAIM WITH CONTINENTAL TIRES REGARDING THIS INCIDENT AND THIS CLAIM WAS DENIED STATING THERE WAS PRIOR DAMAGE TO THE TIRE. THEIR LETTER STATING THIS CLAIM WAS UNSIGNED, AND THERE WAS NOT REPORT DETAILING THEIR CLAIM, OR EVEN THE NAME OR CREDENTIALS OF THE PERSON MAKING THIS DECLARATION. IN TALKING WITH A COUPLE OF PEOPLE IN TIRE BUSINESS WHO OBSERVED THE TIRE, THEY STATE THAT WHAT THE LETTER STATES AND WHAT HAPPENED DO NOT MAKE SENSE. I HAVE CALLED CONTINENTAL TIRES ABOUT THE DENIAL OF THE CLAIM. HOWEVER, MY CALL TO THEM HAS GONE UNRETURNED. BECAUSE OF THE INSUFFICIENT DATA PROVIDED BY CONTINENTAL REGARDING THE DENIAL OF THEIR CLAIM, THEIR UNRETURNED CALL, AND THE OPINION OF OTHERS IN THE BUSINESS, I AM FILING THIS REPORT TO THE NHTSA.