BUICK Complaints

TL* THE CONTACT OWNS A 2013 BUICK ENCLAVE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY JERKED AND THE SPEED REDUCED TO 20 MPH. THE CHECK ENGINE AND STABILITY TRAC MALFUNCTION WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE, AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER (ALEXANDER BUICK GMC CADILLAC, 1501 VENTURA BLVD, OXNARD, CA 93036) FOUR TIMES WHERE IT WAS DIAGNOSED THAT THE KEY FOB ALARM NEEDED TO BE REMOVED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.

THE FUEL MILEAGE READER IS NOT WORKING PROPERLY...SOMETIMES WHEN I GET GAS IT REGISTERS MORE MILEAGE THAN IT SHOULD. ...SUCH AS IT MAY BE ON EMPTY AND THE AMOUNT OF FUEL THAT I PUT IN IT SHOULD REGISTER THAT I WOULD GET 115 MILES OFF IT....BUT IT WILL REGISTER THAT I SHOULD GET 150 MILES. SOMETIMES IT REGISTERS RIGHT AND I CAN DRIVE ONLY 10 MILES AND THE NUMBER OF MILES THAT I CAN TRAVEL WILL DROP BY 28 MILES OR MORE. IT CHANGES AS I DRIVE BUT DOESN'T SHOW THE PROPER MILEAGE LEFT AS BE APPROPRIATE. ALSO MY HEAT IS ONLY COMING OUT THE VENTS IN THE REAR AND THE TOP SIDE DASH VENTS AND THE BOTTOM DRIVER SIDE FLOOR VENT. THE FRONT DASH VENTS HAVE NO HEAT AND THE BOTTOM FLOOR PASSENGER VENT IS BLOWING COOL AIR. THE HEAT PROBLEM IS WHEN DRIVING AND SITING. THE MILEAGE READER IS OCCURRING WHEN DRIVING AND AFTER REFILLING AND SOMETIMES WHILE SITTING WITH THE CAR RUNNING.

FUEL INDICATOR IS ALL OVER THE PLACE. DROP TO ZERO AND TO HALF AND FULL AND BACK TO ZERO.

VEHICLE RUNNING ROUGH AND STALLING; 2ND REPLACEMENT OF TIMING CHAIN, FUEL PUMP TENSIONER/BELT

TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS IDLING THIRTY SECONDS TO A MINUTE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE REVVED AND INDEPENDENTLY ACCELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COOPER CHEVROLET BUICK (1300 S QUINTARD AVE, ANNISTON, AL 36201, (256) 405-4155) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,500. *TT *TR

INSIDE WE WENT TO DISCUSS TERMS. SALESMAN " THIS VEHICLE IS A CBG/CPO, 2 WARRANTIES, IT'S LIKE BUYING A NEW CAR!" HE INSISTED YOU WON'T BE ABLE TO FIND A LACROSSE TOURING, AND WITH THESE WARRANTIES WE GUARANTEE THIS VEHICLE.ONE OWNER,NO ACCIDENTS. FINANCE MANAGER WASN'T PROFESSIONAL! MY CAR WASN'T DETAILED, & HAD SOME MINOR CHIP'S! SALESMAN SAID, BRING IT BACK. SUNDAY 3/19/2017, I'M READING OVER MY CONTRACT ONLY TO FIND OUT 1ST PAYMENT DUE NEXT DAY. THEN GO LOOK OVER THE CAR LIKE SALESMAN SAID TO SEE WHAT NEEDS TO BE DONE. PAINT CHIPPED ON DOOR, PAINT BADLY CHIPPED ON BUMPER, CLEAR COAT ISSUE'S, FRONT WINDSHIELD ENTIRE TOP BUBBLING, LOOKS LIKE A MANUFACTURER DEFECT, CONSOLE PEELING, WINDSHIELD WIPERS NEED TO BE REPLACED, MOLD ON TOP OF WINDOW FRAMES. IT TOOK (4) APPOINTMENTS/TRIPS TO GET MY VEHICLE IN FOR 1ST SERVICE! 4TH TRIP SUCCESS. THEY HAD SAID VEHICLE FOR A MONTH! WHEN I RECEIVED MY CAR BACK IT HAD MORE DAMAGE THAN WHEN I LEFT IT! NOW "FRONT DRIVER'S SEAT BOTTOM IS TORN, REPAIRS NOT FINISHED! MUST ORDER SEAT COVER AND AGAIN TO COMPLETE REPAIRS. GET MY VEHICLE BACK AGAIN. THEY'VE HAD MY CAR MORE THAN I @ 4TH PYMNT! BOTTOM FRONT OF GRILL BROKEN, SAGGING PAINT IN FRONT, SAGGING PAINT REAR, OVER SPRAY IN DOOR JAM RIGHT PASSENGER, REPLACE "WINDSHIELD WIPERS! TOTAL TRIPS TO DEALERSHIP (8)! OVIOUS THE VEHICLE HAS BEEN IN A ACCIDENT! WHOMEVER WAS DRIVING IT AT THE DEALERSHIP HIDE IT THE DEALERSHIP TOLD ME, "ONE OWNER CAR, NO ACCIDENTS! THIS VEHICLE HAS A NEW RIGHT HEADLIGHT, I ONLY RECENTLY FOUND OUT IT'S HAD (19) SERVICES; IN WHICH (3) WERE FRONT END ALIGNMENTS! BODY SHOP, SAID, NEW HEADLAMP, BROKEN GRILL, SAGGING PAINT, FRONT AND REAR WITH OVER SPRAY "NOT ONLY BAD REPAIRS/PAINTING" VEHICLE HAS BEEN IN A ACCIDENT! THE DEALERSHIP SAID TO ME, THIS IS A OLD CAR, WHAT DO YOU EXPECT! WHEN I PURCHASED IT NEW CAR WITH (3) WARRANTIES THEY WERE SELLING.

THIS 2008 BUICK ENCLAVE VEHICLE WITH THIS VIN# HAS HAD PROBABLY A HUNDRED OR MORE INSTANCES OVER THE PAST YEAR OF THE BACK HATCH DOOR LIFTING TO ABOUT 2/3 OF THE WAY UP, THEN SUDDENLY FOR NO REASON IT CLOSES AUTOMATICALLY BY ITSELF. THE CLOSE BUTTON WAS NEVER PUSHED. THE MOST RECENT DATE THIS HAPPENED WAS BELOW. PERSONS HAVE HAD TO DUCK OUT OF THE WAY TO AVOID BEING HIT, BUT IT ACTUALLY HAS HIT A PERSON IN THE HEAD SEVERAL TIMES. ALWAYS HAPPENS WHEN CAR IS STATIONARY. IT IS NOT SHOWING UP AS A RECALL ON OUR VIN# ON THE GM RECALL SITE OR ON YOUR WEBSITE, HOWEVER I HAVE SEEN OTHER WEBSITES THAT DISCUSS THIS PARTICULAR MODEL AND YEAR AS HAVING A RECALL FOR THIS SAME REASON.

WE PURCHASE A EASSIST 2012 BUICK LACROSSE IN FEB.2017 WITH 46845 MILES.WE RECENTLY STARTED HAVING SEVERAL ISSUE EITHER WHEN IN SLOW MOTION BACKING UP OUT OF A PARKING SPACE OR TURNING ON A CITY STREET WITH THE CAR DOING A HARD JERK, SURGING FORWARD THEN LOOSING COMPLETE POWER! , NOT BEING ABLE TO SEE IN THE DARK AS ALL THE LIGHT SHUT OFF, CAN'T STEER THE CAR WITH NO POWER STEERING, ALL THE WHILE IN THE LINE OF TRAFFIC IS DEFINITELY A SAFETY ISSUE THAT HAS BEEN REPORTED BY OTHER PEOPLE YEARS AGO BY MY RESEARCH AND STILL NO RECALL?!?! JUST THE OTHER NIGHT THE SAME THING HAPPENED AND WE WERE ABOUT 20 MINUTES FROM HOME AT NIGHT HAVING TO TRAVEL THROUGH THE MOUNTAINS, FEELING THE CAR NOT WANTING TO ACCELERATE AND FEELING THE SURGES WAS QUITE SCARY! WE HAVE HAD THE CAR LOOKED AT BUT THEY COULDN'T FIND WHAT WAS WRONG WITH IT. THE CHECK ENGINE LIGHT CAME ON A FEW TIMES OVER THE LAST MONTH BUT SHUT OFF AUTOMATICALLY WITHIN THE SAME DAY. ONE MORNING BEFORE WORK I NOTICED A MESSAGE ON THE DIC TO SERVICE STABILITRAK. WE HAVE HAD THE CAR IN THE SHOP SEVERAL TIMES BUT THEY WERE UNABLE TO DETECT THE ISSUE TO FIX IT OR TO GET THE CAR TO DO WHAT WE ARE TELLING THEM IT'S DOING AND THE CHECK ENGINE LIGHT IS NO LONGER ON. AGAIN THE SAFETY ISSUE WITH THE LOSS OF POWER WHILE IN THE LINE OF MOVING TRAFFIC IS UNACCEPTABLE AND MUST BE MADE RIGHT WITH THE CARS OWNER!

THERE IS A PROBLEM WITH THE EXHAUST SYSTEM OR MAYBE NOT, WITH A HORRENDOUS GROANING RATTLE THAT OCCURS WITHIN SPECIFIC PARAMETERS. AT ABOUT 45-50MPH, IF CRUISING WITH ALMOST NO ACCELERATION, WHEN YOU DO ACCELERATE, YOU GET AN AWFUL RATTLE THAT SOUNDS AS THOUGH IT IS COMING FROM THE EXHAUST SYSTEM. IT IS STARTLING AND IN OF ITSELF DOESN'T SEEM TO BE A SAFETY ITEM EXCEPT IT STARTLES YOU. DEALER INDICATED WHEN BROUGHT IN THAT ROAD SALT, SMALL STONES, ETC. HAD SETTLED ON TOP OF THE FUEL TANK AND CAUSED THIS GOD AWFUL SOUND. THEY SAID THEY BLEW IT OUT AND THE PROBLEM DID APPEAR TO BE FIXED - EXCEPT IT TOOK ONLY A WEEK FOR IT TO RETURN. IF WHAT THE DEALER SAID WAS TRUE, THERE IS A GAP BETWEEN THE FUEL TANK AND BODY THAT ALLOWS NORMAL ROAD DEBRIS (SALT, PEBBLES, ETC.) SETTLE UP THERE AND CAUSE THIS CONDITION TO OCCUR. NOT A SAFETY ISSUE EXCEPT IT IS DISTRACTING AND STARTLING WHEN IT OCCURS. COULD BE A SAFETY ISSUE IF OTHER THINGS GET UP THERE, LIKE A RAG OR CLOTH, AND IT RIDES AGAINST THE EXHAUST SYSTEM, WHILE LODGED ABOVE THE FUEL TANK, AND CATCHES FIRE. THAT AS NOT HAPPENED, BUT IMAGINE IT IS POSSIBLE GIVEN THE CIRCUMSTANCES.

THE HEADLIGHTS ON THIS VEHICLE ARE MOSTLY INADEQUATE. THEY FAIL TO PROVIDE DECENT LIGHTING BEYOND A SHORT DISTANCE IN FRONT OF THE VEHICLE. THE FOG LIGHTS IMPROVE THE SITUATION, BUT WHEN USING HIGH BEAMS YOU'D HAVE BETTER LUCK SEEING AHEAD BY PUTTING A FLASHLIGHT OUT THE WINDOW. MY 2017 ENCORE WITH THE PAN REFLECTIVE HALOGEN LIGHTS ARE MUCH MORE EFFECTIVE THAN THESE MORE EXPENSIVE "TERMINATOR" STYLE HEADLIGHTS. (THE LIGHTS LOOK LIKE TERMINATOR EYES). THIS PRESENTS A MAJOR SAFETY CONCERN BECAUSE YOU CANNOT SEE FAR ENOUGH IN FRONT OF YOU TO SEE WHAT IS AHEAD - AND HIGH BEAMS ARE WORSE THAN LOW BEAMS WITH FOG LIGHTS.