BUICK Complaints

THIS IS TO AMEND COMPLAINT NUMBER 11051891. CAUSE OF UNINTENDED ACCELERATION WAS AFTERMARKET FLOOR MAT INSTALLED BY THE BUICK DEALER! FLOOR MAT HAS DIAGONAL GROOVES MOLDED INTO THE RUBBER IN EXACTLY THE WORST SPOT SUCH THAT THE CORNER OF ACCELERATOR PEDAL CATCHES IN THE GROOVE AND HOLDS THE THROTTLE WIDE OPEN. I GUESS THEY DIDN'T LEARN FROM THE TOYOTA / LEXUS DISASTERS AND DARN NEAR KILLED ME IN THE PROCESS!

THE CHECK ENGINE LIGHT CAME UP ON MY 2010 BUICK ENCLAVE CXL APPROXIMATELY 3 MONTHS AGO (SEPTEMBER 2017), HOWEVER, WHEN I WENT TO GET THE CHECK ENGINE LIGHT DIAGNOSED IT TURNED OFF. THIS CAME BACK ON IN OCTOBER 2017, BUT BECAUSE IT HAPPENED LATE AT NIGHT I DECIDED TO GO TO A LOCAL AUTOZONE AND THEY RAN A DIAGNOSTIC AND INFORMED ME THAT IT INDICATED THAT IT WAS THE TIMING CHAIN AND NEEDED TO BE REPLACED. WHEN I TOOK THIS TO THE LOCAL DEALER, THE CHECK ENGINE LIGHT WAS NO LONGER ON, AND THEY INDICATED THEY COULD NOT ACCEPT THE DIAGNOSTIC FROM THE LOCAL AUTOZONE. THE CHECK ENGINE HAS AGAIN TURNED ON (DECEMBER 2017) AND INDICATES THAT THERE IS A BAD TIMING CHAIN THAT NEED TO BE REPLACED. EARLIER ENCLAVE MODELS HAD THIS ISSUE, AND THE MANUFACTURER EXTENDED THE WARRANTY TO REPLACE THE TIMING CHAIN TO 10 YEARS OR 120,000. IN ALL THREE CASES, THE VEHICLE WAS IN MOTION WHEN THE CHECK ENGINE CAME UP.

TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE KEY WAS GETTING STUCK IN THE IGNITION AND WAS DIFFICULT TO TURN. IN ADDITION, THE LOW BEAM HEADLIGHTS FAILED TO FUNCTION PROPERLY. THE DEALER (COGGIN BUICK GMC IN JACKSONVILLE, 7245 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 638-1115) WAS NOTIFIED. THE DEALER DID NOT PROVIDE A SPECIFIC REMEDY TO DIAGNOSE THE VEHICLE OTHER THAN TELLING THE CONTACT TO REPLACE THE BULB AND, IF THE FAILURE RECURRED, TO BRING THE VEHICLE BACK TO THE DEALER. THE CONTACT REPLACED THE BULBS FOR THE LOW BEAMS, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT *TR

THE TIMING CHAINS AND GUIDES USED ON THIS MODEL, AS WELL AS SOME EARLIER MODELS ARE DRASTICALLY UNDERCAPABLE, AND SUBJECT TO STRETCHING AT PREMATURE TIMES. THIS CAN CAUSE A CATASTROPHIC ENGINE FAILURE. WHILE SOME EARLIER MODELS HAVE BEEN SUBJECT TO RECALL, GM HAS NOT STEPPED UP TO THE PLATE AND FIXED THE ISSUE BY REDESIGN. THE ISSUE PERSISTS, AND NEEDS TO BE ADDRESSED. AT PRESENT, MY VEHICLE IS SHOWING THE P0008 CODE, REPEATEDLY, WHICH INDICATES THIS ISSUE. WHILE I HAVE BEEN LUCKY TO THIS POINT, IN THAT I HAVE NOT HAD A CATASTROPHIC ENGINE FAILURE, I BELIEVE THAT THE PROBLEM IS IMMINENT. THIS IS A WELL DOCUMENTED ISSUE AMONGST THE OWNER COMMUNITY, AND GM HAS IGNORED ADDRESSING IT.

LOW BEAM HEADLIGHTS FAILURE BOTH AT THE SAME TIME. OCCURRED ON TWO SEPARATE OCCASIONS. FIRST TIME A YEAR OR SO AGO, LOW BEAM RELAY REPLACED BY BEST RECOLLECTION

HEADLIGHTS WENT OFF WHILE DRIVING ON INTERSTATE AT NIGHT. ( I MAY HAVE FLASHED MY HIGH BEAMS TO SIGNAL A TRUCK THAT IT WAS SAFE TO CHANGE LANES BEFORE THIS HAPPENED. INTERIOR LIGHTS STILL WORKING WHEN THIS HAPPENED. NOTHING I DID WOULD BRING HEADLIGHTS BACK ON. VERY DANGEROUS PROBLEM!! CAR MILEAGE APPROXIMATELY 62,000. 12/21/2017 DATE.

TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. AFTER THE VEHICLE WAS PLACED IN PARK, THE CONTACT EXITED THE VEHICLE AND HEARD AN ABNORMAL NOISE. THE VEHICLE ROLLED BACK TOWARDS THE WOODS. THE CONTACT CALLED SOUTHTOWNE CHEVROLET (695 BULLSBORO DR, NEWNAN, GA 30265) AND WAS INFORMED OF A RECALL. THE VEHICLE WAS TOWED TO SOUTHTOWNE CHEVROLET WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT LOST CONTROL AND CRASHED HEAD ON INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT WAS NOT SURE IF THE VEHICLE WAS DESTROYED. A LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

I HAVE TAKEN MY CAR TO SEVERAL SHOPS IN REGARDS TO MY HEADLIGHT AND NO ONE CAN FIGURE IT OUT. ONE HEADLIGHT IN OUT WHICH ARE MY LOW BEAMS. THE ENTIRE CAR HAS BEEN REWIRED AND STILL DOESN'T WORK. IT POPS ON AND OFF WHEN IT WANTS TO BUT STILL THE LOW BEAM HEADLIGHT DOES NOT WORK.

I HAVE NO HEAT COMING OUT OF THE PASSENGER SIDE OF THE VENTS. THE BLOWER WORKS BUT THERE IS NO HEAT HAD IT FLUSHED TWICE AND PUT IN A NEW THERMOSTAT NO CHANGE