BUICK Complaints

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. A DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. ON MORE THAN ONE OCCASION, THE VEHICLE HESITATED TO START. O'REILLEY AUTO PARTS IN WEST MEMPHIS, ARKANSAS DIAGNOSED THAT THERE WAS A DELAY IN THE START UP MECHANISM ON THE VEHICLE, WHICH CAUSED THE HESITATION. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 70,000.

AS IM TRAVELING TO MY MOTHERS HOUSE ON AUGUST 27 2017 MY ENGINE JUST COMPLETELY SHUTS DOWN AND WOULDN'T START BACK UP. THE SAME WEEK IT WAS HAVING PROBLEMS STARTING OR WOULDN'T TURN OVER TO START. MY DAUGHTER DROVE MY CAR TO O'REALIYS AUTO PART STORE TO GET SOMETHING FOR HER CAR, GET IN TO LEAVE AND IT WOULDN'T START. A MECHANIC FROM THE STORE HOOKED IT TO THE DIAGNOSTIC MACHINE AND IT READ A DELAY IN THE START UP. HE START MOVING A COUPLE OF WIRES ON THE STARTER TO SEE IF THAT WOULD HELP AND IT DID. HE TOLD MY DAUGHTER DON'T CUT IT OFF UNTIL YOU GET HOME BECAUSE HE MAY DO IT AGAIN AND SUGGESTED I PUT A NEW STARTER ON IT. I TOOK HIS ADVICE AND BOUGHT ONE AND HAD IT INSTALLED THE SAME DAY. WHEN DONE IT STARTED WITH NO PROBLEMS AND THE NEXT DAY WHILE DRIVING IS WHEN THE ENGINE SHUTS DOWN WHILE DRIVING. I LOOKED ON THE INTERNET FOR PROBLEMS WITH A 2010 BUICK LACROSS AND I WAS SHOCKED THAT PEOPLE WERE HAVING THE SAME ISSUES WITH THEIR BUICKS. THIS IS VERY DANGEROUS AND IS A SEROUS MATTER. SOMEONE OR A WHOLE FAMILY COULD BE KILLED BECAUSE THEIR BUICK HAS AN MANUFACTURING PROBLEM AND BUICK IS DOING NOTHING ABOUT IT. I AM ABOUSTLEY SCARED TO DRIVE THIS CAR WITH MY FAMILY AFTER READING MANY PEOPLE PROBLEMS LIKE MINE. PLEASE HELP!

THE DRIVERS SIDE DOOR POWER WINDOW OPERATES DIFFERENTLY THAT OTHER CARS. IT IS PRACTICALLY IMPOSSIBLE TO LOWER IT WITHOUT BEING DISTRACTED FROM DRIVING. GM SAYS THE OPERATION IS NORMAL, YET OTHER GM MAKES AND OTHER MANUFACTURERS DO NOT OPERATE LIKE THIS VEHICLE. IF YOU WANT IT DOWN JUST AN INCH, YOU STRUGGLE TO KEEP THE WINDOW AT THE LEVEL YOU DESIRE. IT WILL DISTRACT ENOUGH TO CAUSE AN ACCIDENT IF YOU CONTINUE TO ATTEMPT TO SET THE WINDOW LEVEL. THIS PROBLEM HAS EXISTED SINCE I TOOK DELIVERY OF THE VEHICLE.

HARNESS IN FRONT TOO SHORT CAUSING PROBLEMS WITH ABS /TRACTION SYSTEM TO NOT WORK CORRECTLY

I LOOSE MY POWER STEERING WHEN ITS IS RAINING AND WET OUTSIDE. I GO THROOUGH A PUDDLE OF WATER THE POWER STEERING GOES OUT. IT LASTS FOR A FEW SECONDS , BUT TOSE FEW SECONDS COULD BE A MATTER OF LIFE AND DEATH, ESPECIALLY WHEN THE TRAFFIC IS HEAVY.THE INCIDENT HAPPENED WHEN I WAS PULLING INTO A PARKING LOT WHEN I TURNED THE WHEEL TO PARK I LOST POWER AND ALMOST HIT A PARKED CAR, I HAD TO WRESTLE WITH THE STEERING WHEEL TO TURN IT AND PARK THE CAR. I WAS TERRIFIED.

PIRELLI PZERO NERO ALL SEASON TIRES. P235/50ZR 18 97W 45,000 MILE WARRANTY. THIS WAS MY 1ST PURCHASED OF THIS BRAND OF TIRE IN 2015. AFTER ONLY ABOUT 15,000 IN 2016, I WAS INFORMED THE TIRES WERE BALD AND NEEDED REPLACED. I WENT BACK TO PLACE OF PURCHASE & PIRELLI GAVE ME A DISCOUNT FOR SAME TYPE OF TIRE AS REPLACEMENT, 4/8/2016. I NOW HAVE BEEN TOLD THESE TIRES NEED REPLACED AGAIN TO TIRE WEAR. I HAVE BEEN GETTING ALL TIRES ROTATED EVERY 3 MONTHS, SINCE I OWNED ANY CAR WITH ANY TIRES. TELEPHONE STARTING 8-7-2017 WERE NEVER RETURNED TO DISCUSS STATED TIRES. I FOUND CONTACT INFO ON BBB WEB PAGE, LEFT MESSAGES FOR CUSTOMER SERVICE AS WELL AS 2 INDIVIDUALS NAMED AS PRODUCT/MARKETING. NO RETURN CALLS.I ALSO TOOK A SCREEN SHOT OF THE BBB WHICH REFLECTED CUSTOMER COMPLAINTS IN REFERENCE TO THE WARRANTY ISSUES WITH PIRELLI TIRES. AND EMAILED IT TO PIRELLI COMPANY. I RECEIVED A CALL FROM AN INDIVIDUAL IN CUSTOMER SERVICE, OFFERED SAME TIRES AT ANOTHER DISCOUNT, I STATED THAT WAS NOT ACCEPTABLE, AS THE QUALITY, DEPENDABILITY AND SAFETY IS THE ISSUE. HE SAID THERE WAS NO OTHER OPTION. I THEN RECEIVED A CALL FROM A MARKETING INDIVIDUAL, WE HAD A LONG CONVERSATION ABOUT HOW I ROTATE TIRES EVERY 3000 MILES AND HIS TIRES WERE DEFECTIVE, HE REQUESTED I EMAIL HIM THE INVOICE & PHONE LOG. AFTER A FEW DAYS I HAD TO CONTACT HIM, HE INSINUATED I DID NOT TAKE PROPER CARE OF THE TIRES AND ONLY A SMALL PORTION OF THE TOTAL COST WOULD BE REFUNDED. NHTSA NEEDS TO KNOW ABOUT THESE TIRES, THEY DO NOT EVEN MEET HALF OF THE WARRANTY, AND THE COMPANY REFUSES TO ACKNOWLEDGE THERE IS A PROBLEM. THESE TIRES PLEASE NEED TO BE INVESTIGATED. THEY ARE DEFECTIVE IN QUALITY, DEPENDABILITY AS WELL AS SAFETY. BY THE WAY, I PAID ABOUT $1,700 WITHIN 2 YEARS FOR THE STATED TIRES.

MY 2010 BUICK ENCLAVE WITH LESS THAN 85000 MILES HAD A CATATSTROPHIC ENGLINE FAILURE ON HIGHWAY 895 IN BALTIMORE, MD ON 8/22/2017. WE WERE TRAVELING ABOUT 60 MILES PER HOUR WHEN THIS HAPPENED. THERE WAS A LOUD NOISE FOLLOWED BY BILLOWS OF WHITE SMOKE AND THE CAR STOPPED. WE HAD A TOW TRUCK PICK IT UP AND THE SERVICE ATTENDANT AT THE REPAIR PLACE SAID THERE IS A FIST SIZE HOLE IN THE ENGINE BLOCK. THIS CAR HAS BEEN WELL MAINTAINED AND SO IT IS BAD THAT THE ENGINE FAILED. SINCE I LIVE AN HOUR AND HALF AWAY WE HAVEN'T HAD A CHANCE TO TAKE ANY PHOTOS.

TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE DRIVING 25 MPH, THE TRACTION CONTROL OFF WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED ONCE. THE VEHICLE WAS TOWED TO GEORGE GEE BUICK GMC (LOCATED AT 21502 E GEORGE GEE AVE, LIBERTY LAKE, WA 99019, (509) 927-1000) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

MY HUSBAND WAS DRIVING OUR VEHICLE ON I-20 IN GEORGIA ON TUES 8/15. IT WAS AROUND 2:00PM, 90-95 DEGREES, NO CARS WITHIN A 1/2 MILE IN FRONT OR BEHIND. IT SOUNDED LIKE A SMALL EXPLOSION. SUNROOF SHATTERED OUTWARD. THE SHADE WAS PULLED SO GLASS DID NOT COME INTO THE PASSENGER SECTION. A FINE GLASS DUST CAME THROUGH THE SHADE. BUICK IS CLAIMING IT WAS HIT BY AN UNKNOWN IMPACT. THAT IS COMPLETELY UNTRUE. THERE WAS NO VEHICLE, PERSON OR EQUIPMENT ANYWHERE NEAR. IT WAS VERY DISCONCERTING AND THE STARTLE/DISTRACTION COULD HAVE CAUSED A SERIOUS ACCIDENT. PLEASE HELP GET CAR MANUFACTURERS TO CHANGE THE TYPE OF GLASS OR INSTALLATION SO THIS DOES NOT HAPPEN AGAIN. IN THE MEANWHILE, IT SHOULD BE THE MANUFACTURERS RESPONSIBILITY TO PAY FOR REPAIRS.

THE WHEEL WELL LINER AND THE PLASTIC BUMPER ATTACHMENT ARE ATTACHED TO EACH OTHER OR NEAR EACH OTHER. IN MY OPINION THIS TYPE OF MATERIAL AND DESIGN IS FAULTY. THIS DESIGN DOES NOT SUPPORT HEAVY SNOW. LAST MARCH WHEN THE ROCHESTER, NY. RECEIVED HEAVY SNOW, THE WEIGHT OF THE SNOW CAUSED THE WHEEL LINER AND THE BUMPER TO TEAR. THE TEARING OF BOTH THE BUMPER AND THE WHEEL LINER CREATED A STEERING HAZARD WHICH PROHIBITS SHARP STEERING AND MANEUVERABILITY IN DRIVING CONDITIONS, WHICH MAY RESULT IN SERIOUS PHYSICAL INJURY OR DEATH.