BUICK Complaints
View complaints related to BUICK. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 BUICK LACROSSE- STAFFORD, VA
THIS VEHICLE STALLS/CUTS OFF WHILE DRIVING. IT CAN OCCUR WHILE DRIVING OR TAKING OFF FROM A STAND STILL. IT MAINTAINS A STORED HISTORY CODE P0014 AND AFTER SERVICE WILL REAPPEAR. ESPECIALLY DANGEROUS WHILE DRIVING IN THE NATIONAL CAPITAL AREA. BUICK HAS A NOTICE ABOUT THE ENGINE CONTROL MODULE AND THAT HAS TO BE REPROGRAMED FOR THAT VEHICLE MODEL AND MY VIN NUMBER FALLS WITHIN THAT BULLETIN. THE PROBLEM IS THAT IT DOESN'T WORK AND THE VEHICLE SHUTS OFF AT A MOMENTS NOTICE. RIGHT NOW I'M AFRAID THAT MY LIFE OR SOMEONE ELSE IS IR REAL DANGER. UNFORTUNATELY I'M NOT THE ONLY ONE. WHILE SEARCHING FOR A SOLUTION I FOUND NUMEROUS OWNERS WITH THE SAME PROBLEM/ SAME COMPLAINT. I HOPE IT DOESN'T TAKE THE LOSS OF LIFE TO ADDRESS THIS ISSUE.
Source: NHTSA WEB SITE -
2006 BUICK LUCERNE- TRENTON, MI
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR FAILED TO OPEN WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2013 BUICK ENCORE- LENOIR, NC
PASSENGER SEAT AIRBAG SENSOR DETECTS PASSENGER ABOUT 60% OF TIME, AT RANDOM OCCASIONS SETTING IN DRIVEWAY OR DRIVING DOWN THE ROAD. THE 40% AIRBAG IS OFF AND OUT OF SERVICE. WE HAVE DEALT WITH GMC BUICK AND THEY HAVE RUN TEST AT DEALERSHIP COULD NOT COME UP A SOLUTION TO THE PROBLEM. IF THE AIRBAG IS OFF AT ANYTIME THE PASSENGER IS AT RISK OF GREATER INJURY IN AN ACCIDENT, WHY IS 60% ACCEPTABLE WITH BUICK MANAGEMENT. THANK YOU FOR YOUR HELP.
Source: NHTSA WEB SITE -
2010 BUICK ENCLAVE- CICERO, IN
CAR HAD 79820 A BEGINNING OF TRIP FROM INDIANA TO FLORIDA. LOST POWER STEERING WITH UNDER 80K ON CAR AT BEGINNING OF TRIP. NO LOW SPEED POWER STEERING AT ALL, CAT CANNOT BE STEERED AT PARKING LOT SPEEDS.
Source: NHTSA WEB SITE -
2016 BUICK LACROSSE- HEREFORD, TX
AS I WAS HEADING OUT OF TOWN FOR MY DAILY COMMUTE TO WORK I HEARD A LOUD POP NOISE. I LOOKED UP AND NOTICED MY SUNROOF HAD EXPLODED ABOVE ME. I WAS GOING ABOUT 40 MPH AND HAD NO TRAFFIC AROUND ME. I TURNED AROUND AND HEADED BACK HOME WHERE I NOTICED THAT THE GLASS WAS BENT UPWARD AS IF THERE WAS TOO MUCH PRESSURE IN THE CABIN. I TOOK THE CAR TO THE DEALERSHIP AND THEY SAID SOMETHING HAD TO OF HIT IT WHICH I DO NOT BELIEVE BECAUSE THERE WAS NO TRAFFIC AROUND ME AND THE HOLE WAS ABOUT 1FT BY 1FT WITH THE GLASS BENT UPWARD AS IF IT WAS SOMETHING FROM THE INSIDE THAT CAUSED IT TO EXPLODE. I LOOKED UP ON LINE AND NOTICED THAT THE 2015 BUICK REGAL AND CHEVY CRUZE BOTH HAD TO HAVE RECALLS WHERE THEY REPLACED THIN GLASS IN SUNROOFS. TO ME IT APPEARS THIS IS THE CASE FOR MY 2016 BUICK LACROSSE WHERE THE GLASS WAS TOO THIN.
Source: NHTSA WEB SITE -
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2015 BUICK ENCORE- WACO, TX
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING VARIOUS SPEEDS. THE CONTACT STATED THAT ALL THE WARNING INDICATORS ILLUMINATED AND THE GAUGES FLUCTUATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE GROUND CABLE AND THE VEHICLE NEEDED TO BE REWIRED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE OCCURRED FOUR TIMES: THREE WHEN THEIR DAUGHTER OPERATED THE VEHICLE AND ONCE WHILE THE CONTACT OPERATED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHSTA CAMPAIGN NUMBER: 15V146000 (STEERING) AS A POSSIBLE SOLUTION; HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS NOT PROVIDED.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 BUICK LACROSSE- FORKED RIVER, NJ
RED AIRBAG WARNING LIGHT APPEARS INTERMITTENTLY. DEALER IDENTIFIED A PROBLEM WITH THE SENSOR IN THE PASSENGER SEAT AND REPLACED THE PART. THE SAME PROBLEM HAS SINCE REAPPEARED. THE LIGHT WILL TURN OFF WHEN THE PASSENGER SLIDES THE SEAT BACK AND FORTH OR UNFASTENS AND REFASTENS THE SEAT BELT. THIS PROBLEM CAN OCCUR AT ANY TIME AND DOES NOT REQUIRE THE VEHICLE TO BE IN MOTION NOR THE PRESENCE OF A PASSENGER. THE PROBLEM IS MORE LIKELY TO OCCUR IN WARMER WEATHER.
Source: NHTSA WEB SITE -
2010 BUICK LACROSSE- ERLANGER, KY
"TAKATA RECALL" I HAVE A RECALL LETTER ON THE THROTTLE SENSOR AND IF I HAVE ANY ISSUES PLEASE TAKE INTO A DEALER RIGHT AWAY I DID THIS IN NOVEMBER OF 2016 AND THEY SAID CODE DID NOT SHOW UP, SO 3 MONTHS LATER I HAVE SAME ISSUES WITH THE CAR NOT GOING OVER 40 M.P.H AND MY ENGINE POWER IS REDUCED. I HAVE 3 DIAGNOSTIC TEST THAT SHOW THE THROTTLE SENSOR IS BAD I ALSO HAVE DOCUMENTATIONS OF THIS. I HAVE PAID A DEALER $100 DOLLARS TWICE FOR THEM TO TELL ME THE CODE STILL DID NOT SHOW UP SO THEY WON'T REPLACE THE RECALL. I HAVE REPLACED THE THROTTLE MYSELF AND PAID OUT OF MY POCKET BECAUSE THE CAR IS UN-DRIVABLE SINCE FEB 13TH 2017 I HAVE BEEN DEALING WITH GM CUSTOMER CARE ON THIS ISSUE AND THEY REFUSE TO HELP ME WITH ANYTHING. IF THIS IS A RECALL WHY AM I PUTTING OUT MONEY FOR A PART THAT IS BAD AND NEEDS TO BE REPLACED. THIS HAS BEEN GOING ON FOR ALMOST 4 MONTHS, FIRST TIME I WAS GOING 55 MPH AND WAS ABLE TO PULL OVER RIGHT AWAY. THE SECOND I WAS GETTING OFF THE HWY AND WAS ONLY A MILE FROM WORK AND WAS ABLE TO PULL INTO WORK. THE THIRD TIME THIS HAPPENED I WAS ALMOST KILLED COMING HOME FROM WORK ON THE HWY WHEN I HAD TO DRIVE IN THE EMERGENCY LANE DOING 40 WHEN THE SPEED LIMIT IS 65 WITH A SEMI BEHIND ME I WAS A NERVOUS WRECK BY THE TIME I WAS ABLE TO GET OFF THE HWY AND TURN THE CAR OFF. I ALSO HAVE THE PART TO SHOW THAT IT IS BAD.
Source: NHTSA WEB SITE -
2013 BUICK ENCORE- STARKVILLE, MS
TL* THE CONTACT OWNED A 2013 BUICK ENCORE. WHILE THE CONTACT'S WIFE WAS DRIVING 40-50 MPH AND ATTEMPTING TO AVOID A DEER, THE DRIVER LOST CONTROL OF THE VEHICLE. THE VEHICLE BEGAN TO FLIP OVER AND EVENTUALLY LANDED ON THE PASSENGER SIDE. THE CONTACT STATED THAT THE FRONT PASSENGER AND DRIVER AIR BAGS DID NOT DEPLOY. THE FRONT END OF THE VEHICLE WAS DAMAGED. THE VEHICLE WAS TOWED. A POLICE REPORT WAS FILED. THE DRIVER RECEIVED INJURIES TO THE CHEST AND SHOULDER, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT REPAIRED AND DEEMED TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 BUICK LACROSSE- GIFFORD, IL
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING 35 MPH, AN ABNORMAL NOISE EMITTED FROM THE REAR DRIVER SIDE WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE