BUICK Complaints

THE BUTTONS ON MY UNIVERSAL REMOTE SYSTEM ON MY 2010 BUICK ENCLAVE ARE NOT ILLUMINATED WITH LED LIGHTS, THUS MAKING THEM NEARLY IMPOSSIBLE TO LOCATE IN THE DARK, SO THAT I CAN OPEN OR CLOSE MY GARAGE DOOR. PRIOR TO 2010 THE UNIVERSAL REMOTE SYSTEM VENDOR FOR GENERAL MOTORS WAS WWW.HOMELINK.COM, AND THEIR CONTROL BUTTONS WERE ILLUMINATED WITH LED LIGHTS, WHICH MADE THEM REAL EASY TO SEE. THEN IN 2010/2011 GENERAL MOTORS CHANGED VENDORS TO WWW.LEARCAR2U.COM/ PROGRAM, AND THE THREE BUTTONS ON MY UNIVERSAL REMOTE SYSTEM ARE NO LONGER ILLUMINATED, MAKING THEM NOT ONLY EXTREMELY HARD TO FIND BUT I CONSIDER THEM A SAFETY HAZARD. I'M SO CONCERNED, THAT I HAVE DISCONTINUED USING MY UNIVERSAL REMOTE SYSTEM AND GONE BACK TO MY OLD GARAGE DOOR OPENER. GENERAL MOTORS PROBABLY SAVED A FEW BUCKS ON EACH UNIVERSAL REMOTE SYSTEM, BUT AT THE SAME TIME THEY CREATED A REAL HAZARD. I SURELY WOULD APPRECIATE YOUR INVESTIGATING THIS HAZARDOUS SHORT COMING. THANK YOU *TR

TL*THE CONTACT OWNS A 2005 BUICK RENDEZVOUS. THE POWER STEERING CONSTANTLY MADE A CLICKING SOUND WHENEVER THE STEERING WHEEL WAS TURNED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO REPAIRED THE VEHICLE FOR $400 APPROXIMATELY EIGHT MONTHS AGO. THE FAILURE RECURRED AND THE VEHICLE WAS RETURN TO THE MECHANIC WHO TOLD HER THAT THEY COULD GREASE THE PARTS AGAIN BUT IT WOULD NOT LAST MUCH LONGER. SHE WOULD HAVE TO REPLACE THE PARTS AGAIN. THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE FAILURE MILEAGE WAS 53,000 AND THE CURRENT MILEAGE WAS 55,000.

WE HAVE EXPERIENCED STARTER MISHAPS OFF AND ON SINCE WE BOUGHT THIS VEHICLE EG: WHEN WE TURNED THE ENGINE OFF, IT WOULD CONTINUE TO RUN UNTIL KEY WAS REMOVED. ON 01/17/11, MY BUICK REGAL 2011 ENGINE WARNING LIGHT WAS ON. I TOOK IT TO DEALER SERVICE WHERE I BOUGHT IT (LAKE GMC/BUICK OF LAKE ELSINORE CA, TO INVESTIGATE. THEIR FINDINGS: GAS CAP CAUSED ENGINE LIGHT WARNING. THE CAP WAS REPLACED PER THE SERVICE ADVISER (SANDY). ON 01/20/11, MY WIFE LEFT WORK IN ONTARIO CA AROUND 5PM AND DROVE ONTO THE FRWY I-15 S TOWARDS LAKE ELSINORE. SUDDENLY WHILE DRIVING, THE ENGINE SHUT DOWN. MY WIFE COASTED TO THE SIDE. SHE CALLED ON STAR AND THEY SENT FOR A TOW TRUCK. THE CAR WAS TOWED TO CHRISTOPHER CHRYSLER IN ONTARIO CA. ON 01/ 21/11,FRIDAY PM. CHRISTOPHER SERVICE ADVISER [XXX)]CALLED ME ON MON 01/24/11 TO SAY THAT THEY FOUND A FAULTY STARTER SWITCH BUT HE WANTED TO CHECK OUT ANOTHER POTENTIAL PROBLEM EG: AN AFTER MARKET DEVICE (LOW-JACK) WAS ATTACHED TO THE STARTER AND HE THOUGHT THAT IT MAY ALSO BE CAUSING PROBLEMS. HE SAID THAT HE HAD TO RUN MORE CHECKS AND VERIFY FINDINGS WITH UPPER MGT. HE SAID HE WOULD KEEP THE VEHICLE ANOTHER DAY. ON 01/25/11, AT 8:30 AM, [XXX] CALLED ME AND SAID THAT THE PROBLEM (STARTER SWITCH) WAS FIXED AND CAR IS READY TO PICK UP. I ASKED [XXX] IS THAT THE ONLY PROBLEM? HE SAID YES, AND THAT THEY RECONNECTED THE LOAD-JACK AND FEEL IT WASN'T PART OF THE PROBLEM AFTER DRIVING WITH IT ATTACHED. I ASKED IF HE WAS SURE THAT WE WON'T HAVE ANY MORE PROBLEMS AND HE SAID WE SHOULDN'T HAVE ANY PROBLEMS. I TOLD [XXX] THAT MY WIFE IS VERY ANXIOUS AND AFRAID THAT SHE WILL BREAK DOWN ON THE FRWY AGAIN. [XXX] DIDN'T COMMENT ANYMORE. I TOLD HIM THAT MY WIFE WILL PICK UP THE CAR AFTER 5PM THIS DAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 1998 BUICK LESABRE. THE CONTACT STATED THAT AS HE STARTED THE VEHICLE, THERE WAS AN EXPLOSION THAT OCCURRED WITHIN THE ENGINE. WHITE SMOKE BEGAN TO FLOW FROM UNDER THE HOOD. THE VEHICLE WAS SHUT OFF AND THE CONTACT NOTICED THAT THE MANIFOLD HAD EXPLODED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 04V090000 (FUEL SYSTEM, GASOLINE:DELIVERY). THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT A FUEL LEAK WAS PRESENT WITHIN THE ENGINE PRIOR TO THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 63,000.

PURCHASED 2007 BUICK TERRAZA, BOTH SLIDING DOORS HAVE HAD ONGOING ISSUES. THE VEHICLE HAS BEEN IN FOR REPAIR MULTIPLE TIMES PER DOOR, AT ONE POINT I WAS TOLD BY THE REPAIR TECHNICIAN, AS I HANDED HIM PIECES OF THE DOOR MOUNTING, THAT IT IS A GOOD THING I DIDN'T OPEN IT ONE MORE TIME AS THE DOOR LIKELY WOULD HAVE FALLEN OFF! I HAVE RETURNED TO MY VEHICLE NUMEROUS TIMES TO FIND ONE OF THE SLIDING DOOR MYSTERIOUSLY OPEN. DUE TO ONGOING NIGHTMARE OF THE DOORS OPENING I AM CAREFUL TO CONFIRM THE DOORS ARE CLOSED AND LOCKED PRIOR TO LEAVING MY VEHICLE, HOWEVER THEY SLIDE OPEN ON THERE OWN FOR NO REASON. THE DOORS OPEN MYSTERIOUSLY WHEN THE CAR IS BEING DRIVEN, ALARMS RING SIGNALLY DOORS ARE AJAR WHEN THEY ARE NOT, AND/OR FAIL TO CLOSE WITH NO CONFIRMED OBSTRUCTION. ONCE I AM ABLE TO "CLOSE THE DOOR" AND DRIVE AWAY THE ODDS ARE 50/50 THAT THE NEXT BUMP I HIT IN THE ROAD THAT DOOR WILL OPEN. LEAVING THE CHOICE TO PULL OVER IN AN UNSAFE LOCATION TO CORRECT OR CONTINUE TO A SAFE LOCATION AND PRAY MY CHILD IN THE MIDDLE SEAT IS SAFE. *TR

NEW 2011 BUICK LUCERNE WAS DELIVERED WITH WINDSHIELD GLASS SEVERELY DISTORTING IN BOTTOM TWO INCHES CAUSING SAFETY HAZARD, INCLUDING NAUSEA WHEN DRIVING. OTHER CARS ON THE LOT WERE NOTED WITH THE SAME DEFECT. GM REPRESENTATIVE STATES THAT THE DEALER SERVICE MANAGER SAYS OTHER CARS HAVE IT, THEREFORE IT IS NOT UNSAFE AND WILL NOT BE FIXED. *TR

MY 2004 BUICK LESABRE WITH 58500 MILES IS SHOWING INITIAL SIGNS OF FAILURE OF THE INSTRUMENT CLUSTER. THIS HAS STARTED WITH THE TACHOMETER FAILING TO REGISTER CORRECTLY AND THE FUEL GAUGE PEGGING BEYOND THE FULL POSITION. I UNDERSTAND THAT THE NEXT COMPONENT FAILURE WILL LIKELY BE THE SPEEDOMETER. SHOULD THIS OCCUR, THE VEHICLE WILL NOT BE SAFE TO OPERATE. THIS ELECTRICAL SYSTEM PROBLEM REPRESENTS ANOTHER SERIOUS SAFETY DESIGN FLAW BY GENERAL MOTORS THAT MUST BE CORRECTED BY GM BEFORE IT CONTRIBUTES TO AN ACCIDENT. CONSUMERS SHOULD NOT HAVE TO INCUR CHARGES TO HAVE THIS OBVIOUS PROBLEM CORRECTED. THE NHTSA SHOULD ISSUE A PRODUCT RECALL AND HOLD GM RESPONSIBLE FOR CORRECTING THIS PROBLEM AT GM'S EXPENSE.

I RECENTLY PURCHASED A 2005 BUICK RENDEZVOUS CXL. AS I WAS EXITING THE DRIVER SIDE DOOR, THE INNER DOOR HANDLE GAVE ME A FAIRLY DEEP PAPER- LIKE CUT. THERE SEEMS TO BE A ROUGH EDGE ON THE HANDLE THAT ALMOST LOOKS LIKE THE METAL COATING IS PEELING OR SEPARATING AND IT SLICED MY MIDDLE FINGER ON MY LEFT HAND. I'M NOT VERY IMPRESSED AND I AM WONDERING HOW OFTEN THIS IS GOING TO HAPPEN? I THINK THIS SHOULD BE A DEFINITE RECALL. IT IS NOT A LIFE THREATENING INJURY, BUT VERY CONCERNING CONSIDERING I HAVE 3 CHILDREN AND IT COULD'VE BEEN ONE OF THEM THAT RECEIVED THE INJURY INSTEAD OF ME. *TR

WHILE DRIVING AT NIGHT, MY HEADLIGHTS JUST GO OUT! THIS HAS HAPPENED OFTEN IN THE LAST MONTH AND A HALF. I COMMUTE AN HOUR TO WORK AND IT HAPPENS AT LEAST ONCE A DAY. IT DOES NOT MATTER IF THEY ARE ON MANUALLY OR AUTOMATICALLY, IT DOES NOT MATTER IF THEY ARE ON LOW OR HIGH BEAM. I DISCOVERED THAT THE LIGHTS COME BACK ON IF I HIT THE DIMMER SWITCH. THIS IS A DANGEROUS SITUATION AND I BELIEVE THAT IT IS WORTHY OF INVESTIGATION AND A RECALL BEING ISSUED. I HAVE SEEN MANY COMPLAINTS ONLINE ABOUT THIS SITUATION. WHAT WILL IT TAKE FOR A RECALL? WILL IT TAKE SOMEONE GETTING KILLED IN A HEAD ON CRASH? *TR

2011 BUICK LA CROSSE. CONSUMER STATES VEHICLE HAS A DESIGN DEFECT WHICH IS DANGEROUS AND A SAFETY ISSUE BECAUSE THE SPEEDOMETER AND TACHOMETER ARE REFLECTED THROUGH THE DRIVER SIDE WINDOW OUT ONTO THE SIDE MIRROR WHEN DRIVING AT NIGHT *TGW