2015 CADILLAC ESCALADE Complaints

The contact owned a 2015 Cadillac Escalade. The contact stated while driving approximately 30 MPH, the contact fell asleep and rear-ended another vehicle causing a three-car chain reaction. The contact stated that the front end hit the other vehicle squarely on the rear bumper. The front bumper and hood were crushed back to both front tire wheel wells. The front passenger side tire had sheared off. The contact stated that both sets of air bags did not deploy. The contact stated that both her knees were bruised, also bruising on her chest, both arms, and a bruise under her right eye. Her passenger suffered bruising on his chest, both arms and knees. The contact had not received medical attention. The police were on the scene and filed a report. The vehicle was undrivable and towed to an impound lot. The contact was not aware of the condition of the other vehicles. The contact had been advised by her insurance provider that the vehicle was a total loss. The manufacturer had not been informed of the failure. The failure mileage was approximately 62,000.

The contact owns a 2015 Cadillac Escalade. The contact stated while driving at 65 MPH, the vehicle started shuddering and decelerating independently. The contact exited the highway and was able to drive to an independent mechanic. The independent mechanic diagnosed that there had been a misfire on cylinder number three (3). The vehicle was not repaired. The vehicle was towed to another independent mechanic that was closer to her residence. The independent mechanic diagnosed that cylinders one (1) and number three (3) were misfiring, had lost compression and needed to be replaced. The vehicle had not been repaired. Upon investigating the failure online, the contact became aware of Chevrolet Technical Service Bulletin Number: 15-06-01-002F (Engine Misfire/Tick Noise), which she associated with the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 113,000.

The contact owns a 2015 Cadillac Escalade. The contact stated while driving at an undisclosed speed with the vehicle in 4WD, he heard an abnormal grinding sound. The contact shifted to AWD and heard the grinding sound as well. The vehicle was taken to an unknown dealer and the contact was informed that the front differential needed to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was then taken to an independent mechanic and the contact was informed that the front differential was defective and needed to be replaced again. The manufacturer was made aware of the failure and agreed to pay a portion of the repair cost. The failure mileage was 62,830.

The contact owns a 2015 Cadillac Escalade. The contact stated while driving approximately 5 MPH, the electric magnetic shock was inoperable. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.

2015 Cadillac Escalade had 65,186 miles on it. Was driving home with family and the engine started knocking. The code that was reported was P0300. Constant engine misfire. The replaced it under factory warranty. 1 year later, the same thing happen. Was driving with the family and engine started misfiring. Had it in the shop a couple of weeks before for preventive maintenance. Nothing was called out with the vehicle. Now GM is trying to charge me $9700 to replace the engine that was suppose to be new. Very disappointing that I am a long time consumer with 2 Cadillac's and treated like I did something wrong be Service Manager. This engine is faulty and needs to be recalled!

I bought the vehicle on May 27, 2021. I filled the tank with 87 octane on 3 separate occasions between May 27 and June 4, 2021.The engine (6.2L V8 L86 EcoTec) shut off during a trip on May 31, 2021. I was pulling into a restaurant and there were no indicators of any issues. While pulling up into the drive thru, the engine lost power. No Check Engine Light appeared at all. On a second trip (June 6, 2021), the engine again lost power while coming off of a highway exit. This time, I experienced loss of acceleration and then the vehicle shut off as I pulled into a parking lot. Both times I had to put the vehicle into park, shut off and then start back up. Again, no Check Engine Light. I drove the car to an auto parts store to buy a fuel additive. It was driving roughly at this point, but as I pulled into the parking lot, again a loss of power from the engine. It never started back up. Each time the vehicle shut off, I was driving it, not parked or stopped. There were also no indicators of any malfunction.

Front shocks had to be replaced on our Cadillac 2015 Escalade. Right Front shock was leaking oil at 81K miles, repair 26 March, Red Noland Cadillac, CO. Informed service associate at the time, and then worked with the Service Manager after that. The Service Manager informed me of the GM service number I could call 1-800-333-4233 for customer service/good will request. At that number, Julia with GM stated the call needed to be done PRIOR to the repair, supervisor assist was requested but not made available. I've owned several GM products, and appreciated the quality and responsiveness to service issues. I hope GM can do better, and restore my faith in GM quality. During BBB process, GM avoided the issue(s) of their maintenance process and the shock absorber being outside of normal failure rates. Shocks failing/leaking oil at this age are well outside 'normal' expectations and points to a recall issue.

TRANSMISSION IS NOT SHIFTING PROPERLY. JUMPS BETWEEN LOWER GEARS. FOLLOWED THE FIX GM RECOMMENDED WHICH CHANGED THE TRANSMISSION OIL TO ONE OF A DIFFERENT TYPE AND VISCOSITY. WORKED FOR AWHILE BUT SHIFTING ISSUES HAVE COME BACK. A BIT DISCONCERTING WHEN IT DOES IT. STARTLES AND DISTRACTS THE DRIVER AND CAN CAUSE POTENTIAL OVER-COMPENSATION AND BRAKING. NOTICED MORE AS WINTER IS TRANSITIONING TO SPRING.

I HAD MY 2015 ESCALADE ESV IN THE SHOP FOR A SOFTWARE UPGRADE AND WAS INFORMED THAT BOTH MY RADIATOR AND FRONT STRUTS WERE LEAKING. MY TRUCK HAS 40,677 MILES ON IT. THE DEALER QUOTED ME 1,532 FOR THE RADIATOR AND 1,822 FOR THE FRONT STRUTS.

WHEN DRIVING THE VEHICLE AND SHIFTING FROM 1-2 THE VEHICLE JERKS VERY HARD. I HAVE TAKEN IT TO THE DEALERSHIP 3 TIMES AND THE DID ALL REQUIRED UPDATES NEEDED. ON THE 3RD VISIT THE DEALERSHIP SAID THIS IS A KNOWN ISSUE AND THERE IS NO REPAIRING IT. THEY SAID GM UPDATED THE TRANSMISSION IN 2019 AND HAVE NOT HAD ISSUES SINCE. WHY WOULD THEY NOT PROVIDE THE UPDATED TRANSMISSION TO ALL PRIOR VEHICLES IF IT REMEDIES THE ISSUE? WHILE DRIVING MY CAR SHIFTS SO HARD SOME TIMES IT THROWS ME FORWARD. THIS OCCURS WHEN ACCELERATING FROM A STOP LIGHT ON THE ROAD OR STOP AND GO TRAFFIC ON THE HIGHWAY. AS FOR THE REVERSE ISSUE, THE CAR WILL ABRUPTLY ENGAGE THE BRAKING SYSTEM MAKING IT SEEM AS OF YOU HIT SOMEONE OR SOMEONE HIT YOU WHILE IN REVERSE. THIS OCCURS MAINLY WHEN REVERSING INTO A PARKING STALL. IT IS HIGHLY DANGEROUS AND CAN CAUSE WHIPLASH TO SOMEONE WHO IS NOT AWARE IT CAN OCCUR.