CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2013 CADILLAC XTS- Bella Vista, AR
As I’m driving with cruise set my brake lamps intermittently flashing without breaking and the cruise control potentially disengage. A software glitch in the body controls module. Plus, my passenger light says the dim light it out when it’s not. I’v had a mechanic replace the light multiple times and he says it something in the wiring.
Source: NHTSA WEB SITE -
2023 CADILLAC ESCALADE- Edinburg, TX
My vehicle went in to the dealer for a routine engine oil change at 34k miles. I let them know that my vehicle was having a tugging sensation when I would press the gas. That same day(2/15/25) I was told that I would need a new engine. It is 2/28/25 and the dealership still doesn't have a time frame of when they will receive a motor to replace. By the way I bought my vehicle brand new and have always maintained they oil checks in their due time.
Source: NHTSA WEB SITE -
2022 CADILLAC ESCALADE ESV- Springfield , OH
Driving on the interstate, vehicle slowed down, pulled over and put the car in park. Shut car off, tried to restart and it would not start. Cadillac dealership says vehicle needs a new engine. Bought brand new in 2022
Source: NHTSA WEB SITE -
2024 CADILLAC XT4- Pleasanton, CA
Starting auto on20Feb2025 I was unable to turn the stearing wheel.Turned auto off, restarted same problem. Called Cadallac for repare appointment. Re sstarted the car later operations normal. Car deliverd to Cadalac service dept. scan tool indicated problem. Cadillac repare report -cleared all codes. Road tested no issues.
Source: NHTSA WEB SITE -
2023 CADILLAC ESCALADE- Nashville, TN
I was driving down the interstate going about 80mph, and the gas pedal stopped working. It slowed to a complete halt and put itself in neutral. Could not be restarted, would not even turn over after that. Engine just died with only 25,300 miles or so on the vehicle.
Source: NHTSA WEB SITE -
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2023 CADILLAC ESCALADE- ada, MI
Engine Bearings went bad per the dealer at 14K miles; the Car was purchased 13 months prior. New engine required. The car has been in the shop and is unusable. no warning lights ever displayed. The engine died without notice. The dealer has given us a loaner, smaller than said vehicle, and we have had to spend 5k renting cars so far.
Source: NHTSA WEB SITE -
2011 CADILLAC SRX- Weatherford, TX
Just randomly if I have to brake the brakes go all the way to the floor. Sometimes have to pump the brakes to stop. Last couple of days when there’s rough road it feels like the brakes are on when accelerating and car begins to shake.
Source: NHTSA WEB SITE -
2016 CADILLAC CTS- Opa Locka, FL
The contact's relative owns a 2016 Cadillac CTS. The contact stated that while driving at approximately 40 MPH, the passenger's side air bag warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed that the front passenger's side air bag inflator needed to be replaced. The dealer informed the contact that the VIN was not included in a related recall and provided an estimate for the repair. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 49,790.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2024 CADILLAC ESCALADE- New York, NY
Twice during eight months of vehicle ownership, the vehicle experienced catastrophic engine failure resulting in danger to the health/welfare of the driver. In both cases, the engine has to be totally replaced. The service manager at the dealer acknowledges that Cadillac is selling hazardous/defective products but hopes the vehicle will not experience catastrophic engine failure in the future.
Source: NHTSA WEB SITE -
2015 CADILLAC ESCALADE- Ellicott City, MD
Vehicle will make noise as if gears are slipping, when going up the slop or on load. potentially can stall or burnout gear and cause major accident. Cadillac should replace the vehicle
Source: NHTSA WEB SITE