CADILLAC Complaints

The vehicle's instrument panel automatically dims excessively at dusk and dawn. When it does this, the speedometer and other information in the dashboard are not visible. There is no way to adjust the brightness any higher and no way to disable this auto dim feature. This is, to my knowledge, a known software bug that has persisted for close to two years without any effort by GM to rectify this safety issue.

The gauge cluster/infotainment screen dims automatically when the light sensor on the dash senses the environment has gotten darker. The problem is that this happens extremely early at dusk/dark hours when it's still fairly bright outside, and the brightness of the screen is too dim to see things clearly. Also, once this automatic dimming happens, there is no way to turn the brightness back up. This feature also CANNOT be disabled in the settings anywhere. This results in a safety issue where the screen is not sufficiently visible at times when the auto dimming (which is also tied to the automatic headlights) kicks in for the screen.

When approaching sunset, or when travelling under bridges, the dash dims excessively and is barely readable. I have to take my eyes off the road for extended periods of time to be able to see the information. The excessive dim does not reset itself, when the ambient lighting returns to normal, for a prolonged period of time. Complaints to the dealer service department, GM EV Concierge, and OnStar have not had any effect on resolving this. Tnis is an ongoing problem since delivery of the vehicle.

During dusk and dawn conditions, the vehicle dims the dashboard lighting to the point that everything is very difficult to see. They are diming the displays when the exterior lighting conditions are still too bright for the very dim display. I have owned many GM vehicles with this type of automatic diming and this is the ONLY vehicle that has this problem. There is NO user fix available. This is a safety problem and GM needs to be forced to provide a fix. Many owners complain about this problem and there is no fix available from dealers.

Case #: [XXX] ] I have a 2016 Cadillac SRX (VIN: [XXX] ) that I have owned for 8 years. Throughout this period, I have encountered some minor issues that were easily remedied. On [XXX], I started my car and some warning light came on. •The ABS light •The power steering light •The anti-skid traction light I contacted Scranton Motors in Vernon, CT and was told I had a faulty brake module: part number 20842710. Furthermore, I was told that this part number has been discontinued and no longer available. I contacted Cadillac customer care and spoke to customer service rep Alegra 866-790-5600 at extension 5918222 and she gave me a list of suppliers who may have this part. Again, I was told that this part was discontinued. The parts department had to go to the aftermarket to see if they could locate this part. It was found on eBay. I was told that the part could be installed but there is NO guarantee that it would work. I was left with no choice but to have the part installed knowing that I would be driving an unsafe vehicle that could malfunction at any time. As stated earlier this vehicle is about 8 years and what I do not understand is why Cadillac would stop production on such a critical part that could cause physical harm to its passengers. In doing some investigating I found the Cadillac Forum in which other owners experience the same problem. I have owned 4 Cadillacs over the last 9 years and for the most part I have been very happy with their performance. It appears to me that Cadillac should take some responsibility and compensate me for not producing a safe vehicle to drive. The trade in value according to Kelley Blue. Book is $14,000 and therefore, I should be reimbursed accordingly On December 12, 2024, I received a phone call from Scranton Motors advising me that the part that they had received from eBay did not work. Therefore, I cannot operate this vehicle and it is totally useless. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Subject: Engine Lifter Failure in 2017 Cadillac Escalade - Manufacturer-Acknowledged Defect Component/System Failure: My 2017 Cadillac Escalade has experienced a critical engine malfunction specifically related to the Active Fuel Management (AFM) lifter system. The lifters are causing multiple engine misfires. This issue directly matches the manufacturer-acknowledged problem detailed in GM Service Bulletin 15-06-01-002M. Safety Risks: The lifter failure creates significant safety hazards, including: Potential sudden loss of engine power while driving Risk of unexpected vehicle stalling in traffic Compromised engine performance and vehicle control Potential complete engine failure The manufacturer's service bulletin recognizes these systemic issues across multiple vehicle models, including my Escalade. Problem Confirmation: General Motors has explicitly documented the problem in Service Bulletin 15-06-01-002M, which covers 2015-2020 Cadillac Escalade models. This indicates a known, widespread manufacturing or design defect. Despite GM's explicit recognition of this critical engine defect, customers must pay for repairs out of pocket when the warranty expires. This places an undue financial burden on vehicle owners for a problem that is clearly a manufacturing defect.

After braking hard, skidding or going over a hard bump, brakes go to the floor and do not recover. This has ongoing since I purchased the car in 2012.

The entire left portion of the screen became inoperable and remained a black screen despite attempts to reset the system. The left side of the screen contains information such as gear selection, speedometer, lane keep assist, and many other important information. There is no other way to see what speed you are going besides this screen. Several others in my cadillac lyriq facebook group have experienced this issue, it is a major safety concern and needs to be addressed immediately before someone gets hurt from this.

Unknown Transmission hesitation, causing vehicle to delay when pulling out in traffic. Vehicle also slips when driving at 2,000 rpm’s.

Lyriq display not bright enough prematurely dim the display and dusk/dawn - making it very hard to see at those times - even with max dimmer setting