CADILLAC Complaints

My 2017 XT5 has a joy stick issue that at times has trouble going into gear. Service transmission warning comes on then unable to shift soon and then check engine light. Cadillac replace the modular for the shifter in August 2024 now months later mid November they say the shifter has to be replaced approximately November 4 to November 18. The service Transmission warning comes on. And then unable to shift soon and check the engine light comes on. Short drives the check engine light goes off itself, unable to shift and check engine light was 1175.00 $ for the modular August 13 and now they say the shift has replaced cost of, approximately $700. So now they’re doing double labor to replace the shifter. My replacing the shifter it will send signals not to have the check engine light come on. Has this ever been a problem reported in the past. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

These vehicles have an issue tbat GM is aware of, with their 8 speed automatic transmissions which are used in multiple GM vehicles and these cause safety issues because for instance my vehicle switches gears randomly almost causing a wreck, and shuttering, and even slipping and when this happens the cars traction control light is engaged shutting it off, active steering is also shut off due to these on going issues. Im in a cadillac group and hundreds of us have similar issues.

Transmission failing. The transmission has had hard shifts and was serviced to try and fix this issue. No fix and now the transmission is slipping.

There is a known problem, which Cadillac refuses to recall, regarding a steering assist reduced warning. The warning light disables the air conditioning system and steering assist. When the light comes on, reduced power to the steering system occurs. I took the vehicle in to be serviced, but the service light was off, and Cadillac refused to fix it; intentionally trying to run the timer out on the 5year/70,000 powertrain warranty. It's a known issue, all over the internet. In fact, they recalled several models due to the same problem. "19V-086 / N182182760 Recall Summary If the steering assistance is not available, extra effort would be required to steer the vehicle, and this would increase risk of a crash. General Motors LLC (GM) is recalling certain 2016-2018 Cadillac CTS, and 2017 Cadillac ATS, Chevrolet Camaro, and Chevrolet Corvette vehicles." I've reset the light several times, and it usually stays off for several days before returning. This sounds like a software problem, but Cadillac has not taken any steps to fix the issue. It is dangerous for any reduction in steering, especially during winter or at highway speed. It's also dangerous to disable air conditioning, as during the summer, the temperature can reach above 140 F inside a vehicle. If a driver were to have a medical event in a parking lot, or fall asleep with the vehicle on while simply waiting for somebody -- while assuming the air conditioner would keep them cool and comfortable -- within 10 minutes the temperature could reach 130+ degrees, and into the 150s in California or Las Vegas. Software should never reduce steering assist, or disable the air conditioner automatically. I would like a recall to be issued regarding this problem. I don't know if they have designed the system to fail right at the warranty or just after, but it certainly appears that way. Please look into the matter. Cadillac has refused to repair under warranty. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.

The contact owns a 2016 Cadillac SRX. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 21V473000 (Suspension); the vehicle could not properly be aligned. The contact stated that while driving at various speeds on a bumpy road surface, the vehicle shuddered, and the rear of the vehicle was pulling to the left. Additionally, the contact stated that the tires had become damaged prematurely. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty, and the contact would need to pay for the cost of the repair. The failure mileage was approximately 24,000.

2013 Cadillac SRX has ridiculous (pointing down) low beam headlight issues. Adaptive forward lighting makes this impossible to be driven at night on low beams, because visibility is so poor! You have to drive with high beams on. These are barely decent and are like having weak low beams. No one flashes to have me turn them off, which is telling of how lame the high beams point. Visibility at night is paramount and this issue is quite dangerous. They (GM) know that this is a problem and have been sued. It is time for you to do your job and make them do theirs for safety sake.

In September, my vehicle would not start. I had it boosted and it started right up. The very same afternoon , it would not start and had it boosted. Drove it for 2 days without issue and on day 3 it would not start and boosting was unsuccessful. The vehicle could not be put in neutral and needed to be towed. The car spent several weeks at the dealer and I was told it was the battery which I replaced the key FOBS needed to be reprogrammed and then the wiring harness was chewed up. After several weeks at the show and over $1,000 later the car was returned. A month or so later , the car wouldn’t start, could not get boosted and had to be towed back to the dealership. After 2.5 weeks , I was told it was corrosion on the wiring harness. I’m concerned that these issues will persist and I could end up stalling in the middle of the highway, Vehicle only has 31,000 miles on it.

The rear differential started making noise and growling. Upon draining the differential, we found a lot of metal debris. Upon reading on this issue, we found that Cadillac has had this issue with past models. It seems that the original G.M. part is no longer available. This could be a safety risk if the rear wheels are to lock up due to debris. It has not been confirmed by the dealer, the vehicle is out of warrantee at 91,000 miles.

The problem is in the anti-lock braking system. When the vehicle slows to under 15 mph. and you apply the brakes the brake pedal" kick back" occurs with loss of braking . Making the vehicle a hazard to drive. Now with repeated depression of the brake pedal the vehicle does stop. But, if you are approaching a stopped car or some other stationary object a collision could occur. Thankfully this has not happened to me or my wife, as we are aware of this condition and prepare for it while stopping the car. The reason why this happens is because GM no longer produces the part that would alleviate this condition. The part is known as a Brake Pressure Warning Switch, part # 88983914. It is part of the ABS system. I have spent countless hours on the internet trying to obtain this part, but to no avail. When you look up the part web sights will show you a picture of the part, but when you click on it you always get the same message, "part not available." I believe that this is a safety issue that GM could alleviate by producing it again. Last week I had my Escalade in for an oil change at Anschuetz Chevrolet, (where I bought this vehicle), while there I spoke with the service manager who told me "this is not an isolated problem." We can't get some parts for vehicles that are only 10 years old. This is terrible that a corporation manufactures a product then does not continue to make replacement parts for that product making it obsolete. Or in my case causing an issue with SAFETY! Please, would you look into this growing problem to help make my vehicle whole and safe. In essence what GM is doing is telling all of us: "Well if you can't get the part you want to fix your car simply buy a new one. I await your answer, please help.

Toward the end of October 2024, my truck's check engine light came on. I took the vehicle to the dealership to have the oil changed. Two days later, the engine said, "Engine power reduced," so I took it to a repair shop, and they diagnosed the timing chain. I took it to another repair shop for a second opinion, and they also diagnosed the timing chain.