CADILLAC Complaints

Driver seat airbag randomly deployed. There was no warning in the car after it had gone off, and there was no warning before it went off. Could have resulted in a terrible accident.

Breaks are not working properly, once the car sits for a few hours, then once I start it and put it into gear (reverse/drive) as I press the breaks(new break pads) the car continues to roll. This could be the abs module or the calipers but these should be good for the life of the vehicle. No dealer has the abs module. So now I'm stuck putting myself and others in danger.

The contact owns a 2015 Cadillac CTS. The contact stated while driving at various speeds, there was an abnormal grinding sound coming from the rear end of the vehicle. The contact also became aware of an abnormal sound near the brake pads; however, the contact stated that the sound was not coming from the brake pads. No warning lights were illuminated. The vehicle was diagnosed by an independent mechanic who determined that the differential needed to be replaced. The vehicle was not repaired. The contact related to the failure to NHTSA Campaign Number: 20V038000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 157,000.

Gas leaking from above gas tank took car in for service 5/6/24. they could not duplicate issue on 5/24 engine light comes on. On 5/26/24 code indicated fuel pump issue. Several months before all of this, I would notice a strong gas smell after driving

At approximately [XXX] on [XXX] ,2024 I was at the intersection of [XXX] when my vehicle stopped running completely. All lights on the dash went out and the doors were locked which prevented me from exiting the vehicle. No systems would operate at all. All I could do was sit there. Fortunately, I had a cell phone with me. I called my local Cadillac Dealer for advice, they had very little. finally a lady there told me she would call a tow company they recommended, which she did and the tow company, Shawnee Auto Body did respond about 20-30 minutes later. In the meantime, a gentleman from a local tree company arrived on the scene and helped me, by placing an orange traffic cone behind the vehicle to keep oncoming vehicles from rearending me. after a few minutes the doors did finally allow me to exit the vehicle, which I was unable to do earlier due to the doors still being locked. Upon exiting the vehicle we raised the hood and discovered the negative battery cable was loose causing all power to vehicle systems to be lost. was the cause of the problem. The replacement Intrstate Brand Battery that i have in the vehicle negative post is smaller than the automobile cable that comes on the car and apparently when the man installed the replacement battery he failed to notify me he was unable to tighten the cable as it should have been which allowed it to become loose and vibrate off the post over a period of time. This is a major problem that needs immediate attention. What if the vehicle would have been on fire or something? I would have been trapped in the vehicle and unable to escape due to the doors remaining locked when power was lost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased the SRX from Massey Cadillac North of Orlando, FL in August 2023. Two weeks ago I received an audio warning and the ABS, Traction Control and Brake warning lights illuminated. The power steering was also compromised and required more effort to control the car. I took the car to Cadillac service and was told GM had discontinued the affected computer part and there was nothing they could do to alleviate the problem. They told me to be careful especially in the rain (I live in Florida where we get a lot of rain). I don’t think Cadillac should allow a vehicle with compromised safety features back on the road. I believe this condition could endanger a driver who might find themself in a situation where these safety features might prevent an accident or injury.

To Whom It May Concern, I am writing to express my serious concerns regarding a known issue with the 2018 Cadillac CTS that poses a significant safety risk. The LCD/backup display screen in my 2018 Cadillac CTS has cracked on its own, taking up the entire display. This is a well-documented problem that many Cadillac owners have reported to GM, yet the manufacturer refuses to take responsibility or remedy the situation. The cracked display screen severely compromises the vehicle's safety features and functionality, including the backup camera and critical driver information. Driving with a completely shattered display is extremely dangerous and unacceptable. As the manufacturer, GM is fully aware of this defect but has failed to issue a recall or provide any solutions to affected customers. This is negligent and puts the safety of drivers and passengers at risk. I demand that GM take immediate action to address this issue, whether through a recall, extended warranty coverage, or full replacement of the faulty display screens. Leaving customers with such a critical safety hazard is unacceptable.

The contact owns a 2024 Cadillac XT4. The contact stated while driving at an undisclosed speed, the instrument panel lost power. The contact stated that prior to the complete failure, there were several error messages displayed on the screen. The contact stated that the only function on the instrument panel that was operating as needed was the speedometer. The vehicle was taken to a dealer and diagnosed with failure within the radio unit. The manufacturer was not made aware of the failure. The vehicle was repaired; however, the failure persisted. The failure mileage was approximately 3,000.

ECM- engine system. Diagnostic code P26C8. Chassis Control Module Requested Malfunction Indicator Lamp Illumination. The DTC is an informational DTC. The DTC indicates an emission related DTC set in the Chassis Control Module. My service transmission message came on and would not let me go into reverse or drive. The next day the check engine light was on. This vehicle is only 34,650 miles and is a 2017. I bought it on Saturday and this happened on Wednesday!

Brand new 2024 XT5, 9 speed transmission, loss of power. Had to be towed to Cadillac dealership. I had vehicle for two weeks and as of this day almost three weeks latter no parts to fix. GM has been notified with no answer. It seems the recall needs to be extended to 2024 GM vehicles.