CADILLAC Complaints

The roof panel that was only attached with adhesive has detached from the frame of the car. This has also caused the retractable convertible top to stop working. I have read about the roof of many of these cars flying off while driving down the road. It is only a matter of time before this poor defect causes serious injury and/ or significant property damage. I called cadillac customer service and they refused to offer any help. I recently spoke to a local body shop about getting it repaired and the estimate was upward of 1000 dollars

The contact owns a 2014 Cadillac SRX. The contact stated that while driving at night, the low-beam headlight illumination was extremely dim and created a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The approximate failure mileage was 45,000.

I was driving the car and trying to put the car in park at the stop light. The car shifter moved, but the shifter wasn't going into any other gear. The shifter moves forward and back, but nothing happens. I almost got in an accident and my dad had to help me park the car. I saw this is a past recall issue and I called Cadillac and they stated I needed to tow my vehicle there and there are no open recalls, so it will be out of pocket. They can't even see my car until the 31st at the soonest. I could've been seriously injured or injured someone else.

As I approached a stop sign and hit the brake the car did not stop. I pounded on the brake but there was no response at all; it just coasted forward. The car continued to move and hit the car in front of me stopped at the stop sign. That car, a Nissan Rogue, had no damage. I was barely moving but the plastic sheet in the front of the Lyriq was cracked.

Low oil pressure causing engine failure, suspension issues constantly, limp mode won’t go off

This is the second time the car has completely shut off and unable to restart. This is the second time it failed on the interstate. When the car died the car could not be switch to park and had to hold the brake pedal to prevent the car from rolling backward. Second whenever the car was turned of the hazard flashers would turn off. The dealer has previous looked at the car and claimed no problem. This is extremely dangerous to have a car random dying on the interstate. The car at the dealer with often have communication error codes that are just cleared and send you on your way.

After routine maintenance (oil change) at Cadillac of Knoxville on 5/7/2024, I was notified that my rear differential was leaking. After I arrived back home, upon further research, I found that this was a common problem for this make and model of car and that there was a recall for Cadillac ATS' manufactured between 2013-2016. After calling GM's customer service line, the representative expressed that my VIN did not register under the specific recall and therefore would not qualify for a replacement rear differential. This is a problem in which can total my vehicle, though no problems besides the leak have occurred as of my knowledge. There was no indication before the oil change on 5/7 of a leak, no warning lamps or other telling signs. If I had not brought my vehicle for its routine maintenance, I would not be aware of the situation.

The contact owns a 2024 Cadillac XT5. The contact stated while driving at an undisclosed speed and approaching a vehicle ahead, the Forward Collision Avoidance system failed to activate, causing the contact to swerve to avoid a collision. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the sensors, informing the contact that the sensors needed to be reprogrammed. The vehicle was repaired, but the failure reoccurred. The contact also stated that while driving at an undisclosed speed with manual mode activated, upon reaching 9th gear, the vehicle lost motive power and was unable to continue to accelerate. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 9,200.

There was “Brake System Failure” message on the EV’s digital display. It happened 3 times in less than a month. When it happened, I had to apply the break very hard. Otherwise, the car would not stop completely and would not hit the car in front. Top speed is limited 43 mph so I could not drive it on freeway.

The contact owns a 2009 Cadillac Escalade EXT equipped with Michelin Tires, Tire Line: Energy Saver A/S, Tire Size: P265/65/R18, DOT Number: M3KA. The contact stated the tires contain a tire identification number (TIN) that is missing the 4-digit week and year code mark. As such, these tires fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 574, "Tire Identification & Recordkeeping." Missing TIN information can make it difficult for tire owners to determine the age of the tires and/or identify the tire in the event of a recall, increasing the risk of driving with unsafe tires which could result in a crash. The dealer and the manufacturer were not notified the missing TIN information. The tires were not replaced purchased at the dealer on April 12, 2019. The tires were replacement tires. The tire failure mileage was 0. The vehicle failure mileage was approximately 93,345. The VIN was not available.