CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2021 CADILLAC XT4- Copperas Cove, TX
The contact owns a 2021 Cadillac XT4. The contact stated that while his wife was reversing and exiting the residential driveway, the back over prevention sensor activated. The contact stated the back over prevention warning light illuminated. The contact stated that there were no obstacles behind the vehicle. The vehicle was taken to the dealer, but the failure could not be duplicated. The contact stated that the vehicle was retrieved and shortly after exiting the dealer's lot, the failure reoccurred. The vehicle was taken to another local dealer where the failure was unable to be duplicated. The contact also stated that the vehicle was taken to Auto Zone and the failure was unable to be duplicated. The vehicle was then taken back to the original dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2014 CADILLAC ATS- Heber, CA
What are the cooling hoses that carry coolant from the engine to the radiator busted not once but twice. It has many electrical problems even when cleared with an OBD2 sensor they will still come on. The power steering is completely off and malfunctions.
Source: NHTSA WEB SITE -
2024 CADILLAC XT6- Bronx, NY
Rear camera stopped working. Normally when car was put in Reverse the rearview camera would show you what is behing your car. This camera stopped working in this car. When in reverse a red triangke pops uo indicating some type of malfunction and a red circle with a camera inside with a line going across indicatimg there in no camera. It was working the day before fine and it just stopped working the next day. There is no physical damage to camera or car in general.
Source: NHTSA WEB SITE -
2024 CADILLAC CT4- Dunkirk, MD
In November 2023 I purchased this vehicle. The dealership was made aware of the ripples within a few days of driving the vehicle. The windshield was defective and had to be replaced. The staff at the dealership did see the ripples on the windshield and agreed to replace the windshield. On December 14, 2023, the dealership replaced the original windshield even though they had the windshield since November 22, 2023. Within a few days of driving the vehicle, I noticed it also has ripples on the 2nd windshield. I have been to the dealership two times, and no one can see ripples. I have taken the vehicle to an automotive glass company who confirmed the ripples in the windshield. On February 5, 2024, I took the vehicle to a different dealership. The appointment was scheduled by a General Motors representative. The staff at the second dealership cannot see anything and took pictures to send to General Motors. The ripples in the windshield are distracting when driving in the daytime and nighttime.
Source: NHTSA WEB SITE -
2003 CADILLAC ESCALADE- Kodak, TN
All of a sudden 3rd and 4th gears became useless causing a rapid deacceleration of the vehicle and posing the possibility of being rear ended with end result of massive damage to vehicle and serious injury to occupants
Source: NHTSA WEB SITE -
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2023 CADILLAC ESCALADE ESV- City of industry, CA
engine failure on the freeway no warning, no noise just all of sudden engine failure went to body shop, and they immd found out need to REPLACE engine, and they have the engine in stock. meaning, GM is aware this can has engine problem, thats why they have engine in stock and NO recall or alert notified customers. imagine what happened if i was drivng 80 miles per hour and all of sudden lost control requested car buy back from Cadiallac, they refused without any reason provided.
Source: NHTSA WEB SITE -
2023 CADILLAC LYRIQ- Wolfeboro, NH
The 2023 Lyriq has 3 selections on the touch screen menu for the level of regenerative braking. They are: 1. Off 2. Low 3. High (I did not go out to my car to see exact wording) The serious issue is that, without notice to the driver, the setting can be reset to "Off". This must be a programming error or bug, but what is dangerous is expecting regenerative braking and NOTHING happens. You are forced to reset the level of regenerative braking. At a random interval, the setting will again RESET. This should get IMMEDIATE attention at GM's Lyriq design center.
Source: NHTSA WEB SITE -
2006 CADILLAC DTS- Greenville, MS
Suffered chemical burn to my right lower arm after airbag deployed & ruptured in my 2006 Cadillac DTS sedan during a front-impact motor vehicle accident.
Source: NHTSA WEB SITE -
2014 CADILLAC CTS- Orange, CA
My car was unsafe to drive. It would not shift into drive. I had it towed to a mechanic who diagnosed the problem. I was informed the differential was the problem. I could not drive my car until the repair was done. No one had the differential part in the USA. My car is 2014 CTS with only 66,000 miles. Can I be reimbursed for this repair?
Source: NHTSA WEB SITE -
2012 CADILLAC SRX- Seabrook , NH
There was a recall in this vehicle in 2022 it states the recall has been serviced for toe link, hub bearing, front strut and sway bar link. Well I put my car in the shop and had to replace same parts that had a recall that was serviced already! $1,886.00 it cost me to have these services done again. Well the issue is back and it’s affecting the steering of my vehicle. I need to know what the next step is to have this resolved so I can make sure my vehicle is safe to drive
Source: NHTSA WEB SITE