CADILLAC Complaints

While driving the 12V battery system failed as well as the high voltage charging system. The vehicle lost traction control in the rain and was slipping on the road. The forward collision detection also intermittently goes out. If you are in one pedal driving mode and using adaptive cruise control when the forward collision detection goes out it will deactivate adaptive cruise control and apply enough regenerative breaking to rapidly slow the car. If the driver does not have their foot on the accelerator when this happens and you are in traffic it could cause an accident. The vehicle is not saving any diagnostic information regarding these failures and dealerships will not work the failures without diagnostic codes.

During the two winter seasons I owned the Cadillac XT4 the Stabilitrack feature of the car malfunctioned every time it freezes outside and the check engine light came in. It was still under warranty and it was repaired last year at Foley Cadillac in Northbrook, IL and this year the light came on again warning of a malfunction of the same issue and I called to make an. Appointment to have it repaired again. I traded the vehicle off because of this issue. I felt it to be unsafe and it would soon be out of warranty. Jay, the salesperson at Ziegler Buick that sold me the new Buick Envision told me that Cadillac XT 4s all have that issue and made reference to the fact is it a defect of purpose to keep customers paying to have it fixed every year. While this is here say, I am more inclined to believe it. The approximate date below is for this last episode and is approx. I don't remember the exact date.

I was driving down a highway and all of the sudden the back end of my car started swerving back and forth. I almost lost control, but managed to get it slowed down without causing an accident. I knew something major was wrong and the dealer I bought the car from was about 5 miles away. I managed to get it there safely, but could only do 10-15mph or the swerving was too much and I would have lost control. No warning lights came on and my steering wheel was even crooked. I had no issues prior to this. I always take my car to the dealer for oil changes/tire rotations and they have never found anything wrong. When the tech inspected my car, he determined the toe link broke. They checked for a recall and it said it was fixed in August of 2021. I bought the car in February 2022. I knew nothing about the recall or this issue. The tech said it was repaired with the same 3 piece style setup that the recall was for to begin with. Also, that they fix the recall with one whole piece now. The dealer wouldn't warranty it again since the computer documented it had already been done. I called Cadillac to see if I could get reimbursed, since the same style faulty parts were installed. I was told they couldn't do anything since it was closed and to submit it here.

My air bag light randomly appeared and has been on for at about year now the dealership wants me to pay a ridiculous amount of money for all of these safety hazards including to fix my “airbag sensor” when I have never used the airbags. I am the one and only owner of the car which I purchased directly from the Ed Morse bayview Cadillac dealership. Faulty airbags and or sensors are a huge safety hazard. I need to know my airbags are working correctly as well as the sensors not only for my safety but as well as my child. My car has recently been diagnosed with serious transmission problems which include a vibration at 50 mph shuddering erratically and frequently to the point it is scary to drive. the transmission going out could cause me to get into an accident or be stuck in the road and put into danger which is another safety hazard. Lastly, The electric CUE screen is supposed to be used for safety for many reasons which include hands-free directions when you are lost and can use gps without having to use your phone while driving. You need the CUE screen to be able to access the radio for alerts and warnings. You need the CUE screen to able to use your phone hands-free to prevent accidents. The CUE screen is defective. The screens they use cannot withstand the heat and they sell you the car knowing the screens don’t last and will crack and no longer have the touch screen ability to control or use any of the features for our safety.

Cadillac Cue Radio spider web cracked. After doing further research I have found that GM has been aware of the issues and has still yet to do a recall or work with people on replacing them at no cost as the radio screen is something out of the consumer hands. The whole touch screen will go out as I’ve read and not be able to use any radio function or control anything else the radio screen does.

Vehicle stops unexpectedly in parking lots (5-10mph) and on freeways (70-76mph). Speed ranges from 5 - 75 mph. Unexpected braking occurs for no reason. There are typically no obstructions or vehicles in front of the vehicle. It is most concerning when the vehicle automatically applies braking traveling at 70-76mph.

The car has 7300 Miles on it and it has an electrical Battery error that it can not start Also multiple soft ware errors the screen turns off while driving and assist control errors

The contact owns a 2017 Cadillac CTS. The contact took the vehicle to a dealer for maintenance. The contact was advised by the dealer that the differential was leaking and diagnosed the differential and determined that the roll pins and pinion gear were showing unusual wear. The contact had the vehicle repaired. The contact stated that one year later the vehicle was taken back to the same dealer and the contact was advised that the differential was leaking. The vehicle had not been diagnosed. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the two failures to NHTSA Campaign Number: 20V038000 (Power Train). The failure mileage was 105,188.

2014 Cadillac SRX - Driver's side headlight does not work properly on Low Beam. While the light burns, it does not shine forward on the road. It is absolutely as if there was no light at all, when driving at night. Took it to 2 different Cadillac Dealers who tried to fix but was told it was impossible to fix without replacing the entire headlight unit at a cost of more than $2,000. I had this same problem with my 2011 Cadillac SRX, and it was recalled & replaced for free, but there is no recall on the 2014 model - except (I was told) in California. Can't drive at night as a result without driving with High Beam. This is a very dangerous situation.

The contact owns a 2011 Cadillac SRX. The contact stated that while operating the vehicle the power steering had malfunctioned making the steering wheel difficult to turn in either direction and the ABS warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the ABS module was faulty and needed to be replaced. The contact was later informed that the part had been discontinued and no repair was available. The VIN was not available. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 111,000.