CADILLAC Complaints

Subject: Urgent Safety Complaint - 2016 Cadillac SRX Headlight Performance National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) Vehicle Identification Number (VIN): [XXX] Dear National Highway Traffic Safety Administration, I am writing to submit a formal safety complaint regarding a critical issue with the headlights of my 2016 Cadillac SRX. My name is [XXX] , and I believe there may be a safety-related defect in the vehicle's design or manufacturing. Despite replacing the bulbs and personally funding a comprehensive cleaning and resurfacing of the headlight covers, the performance of the headlights has significantly deteriorated. Through extensive research, I have found that numerous owners share similar concerns, indicating a potential widespread issue that may be linked to a manufacturing defect. This matter is of great concern, especially considering the safety implications associated with diminished visibility during nighttime driving. The reflective surfaces within the headlight housing appear to be degrading, affecting not only my vehicle but potentially posing a safety risk to other owners of the 2016 Cadillac SRX. As a responsible consumer and a parent of a 15-month-old child, my top priority is the safety of my family. Nighttime driving has become increasingly worrisome due to the compromised visibility, prompting me to bring this matter to the attention of the National Highway Traffic Safety Administration for further investigation. I kindly request the NHTSA's Office of Defects Investigation to thoroughly review this safety complaint and take appropriate actions to ensure the safety of all affected consumers. I have included my contact information and relevant vehicle details for your reference. Thank you for your prompt attention to this matter. I trust that the NHTSA will undertake the necessary steps to investigate and address this potential safety issue promptly. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F

The problem first arose in June 2023. I was driving and suddenly, all the dashboard lights went on and the brakes stopped working. There was no pressure on the pedal. I was able to roll to a stop without incident. I turned the car off and back on again and the brakes worked but the check engine light was still on. I was able to limp the mile back to my house. After almost 6 weeks at the dealer, I was told they replaced a brake module and the car was fine. On [XXX], it happened again. It was towed to the dealer and I refused to drive it again. The car had about 2400 miles on it. They took it back, although claiming nothing was wrong, and I bought the CT4V Blackwing 2023 VIN [XXX] . On [XXX], it happened in the new car (500 miles on it). The dashboard lit up, the brakes wouldn't work, although this time instead of no pressure on the pedal, it was hard as a rock. After turning it on and off again, the brakes worked but the speed was restricted and other things in the car did not seem to be working correctly. The check engine light was also on. The dealership towed it. They told me they could not recreate the problem. Weeks later, I was told that an engineer from GM was looking at it. I received a call from some customer support department person who eventually told me that there was nothing wrong with the car, that the brake failure was a result of the Allstate Milewise device that was plugged in and they would not do anything for me. My husband has a Milewise in his Chevy truck with no issues. I found a forum online discussing this problem which has apparently happened to numerous people in CT4V and Blackwings. I also spoke to Allstate which does not have any reported problems with the device. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The problem first arose in June 2023 with a different car, 2022 CT4V VIN [XXX] . I was driving and suddenly, all the dashboard lights went on and the brakes stopped working. There was no pressure on the pedal. I was able to roll to a stop without incident. I turned the car off and back on again and the brakes worked but the check engine light was still on. I was able to limp the mile back to my house. After almost 6 weeks at the dealer, I was told they replaced a brake module and the car was fine. On [XXX], it happened again. It was towed to the dealer and I refused to drive it again. The car had about 2400 miles on it. They took it back, although claiming nothing was wrong, and I bought the CT4V Blackwing 2023. On [XXX], it happened in the new car (500 miles on it). The dashboard lit up, the brakes wouldn't work, although this time instead of no pressure on the pedal, it was hard as a rock. After turning it on and off again, the brakes worked but the speed was restricted and other things in the car did not seem to be working correctly. The check engine light was also on. The dealership towed it. They told me they could not recreate the problem. Weeks later, I was told that an engineer from GM was looking at it. I received a call from some customer support department person who eventually told me that there was nothing wrong with the car, that the brake failure was a result of the Allstate Milewise device that was plugged in and they would not do anything for me. My husband has a Milewise in his Chevy truck with no issues. I found a forum online discussing this problem which has apparently happened to numerous people in CT4V and Blackwings. I also spoke to Allstate which does not have any reported problems with the device. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My car is it lifts up and down it goes up and down and it looks like it changes in model like it gets wider or something but underneath my feet when I'm driving there's something that feels like it's coming out towards my feet like an air and it blows and it burns it's even shocked me a few times and when I push the gas pedal and makes my foot hurt like this stinging really bad and underneath the steering wheel it looks like something either got pulled out or something's trying to get in I'm really scared and I need someone to look at my car my dad he makes up excuses and stuff it kind of feels like it's not the car that I purchased like it's been switched

Was driving the other day and the message steering assist reduced, AC fan was blowing but no A/C then engine light came on. Made appointment next day with my Cadillac local dealer and service writer said he knew what the problem was. After he plugged into my car, then into his computer it read - bad thermostat. Fortunately, mine was covered under the powertrain warranty, however, he said there were 4 other vehicles just like mine (XT5) in there for the same issue. This is a well known issue with Cadillac and for those of us who have a warranty that's good. Otherwise, it is $1,200 to fix!!! Ouch!! Not sure why Cadillac hasn't issued a recall on this problem and very disappointed in them for not doing so.

I noticed my brakes started squeaking when I would push the braking pedal. One day, I was pulling up to a bank, drive-through, applying pressure to the brakes, and I had stopped. I let off the break to pull up a little farther, but when reapplying the break, the pedal went all the way to the floor and there was a warning light saying something about servicing the brakes. I immediately picked up my foot and reapplied it to the brake pedal two or three times and the pedal did come back up to normal position. Then stopped me from hitting the car in front of me. The warning light turned off a few minutes later. The squeaking went away as well. That was a couple months back. But this week my brakes are starting to squeak again when I apply the pedal. So I’m worrying that the brakes may go out again. This vehicle has a very rough ride. I hear rattles when driving. It sounds like something is going to fall off soon. Since the warning light turned off, I did not take my vehicle to the dealership for service.

Cracked subframe. The CTS-V is known for this. Many of the guys on the news groups have the same issue. I had mine welded and replaced the lower control arms as a result.

The contact owns a 2014 Cadillac SRX. The contact stated that the headlights failed to provide adequate illumination while driving at night without warning. The contact stated that the high-beam headlights were needed while driving at night. The dealer was notified of the failure but offered no assistance. The manufacturer was also notified of the failure and a case was filed. The contact was later informed that the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 160,000.

Cylinder 6 always presents as a misfired. Between my fiancé and I, we have 3 Escalades. After several diagnostic checks and repair bills, the lifters damaged the Cam shaft. According to the certified Cadillac mechanics, this is an ongoing problem based on the motor’s design. This is a pretty costly repair x3 vehicles.

Rear differential failed @ 44,600 miles. Dealer said car was unsafe to drive. Dealer unable to obtain replacement after 30 days. Internet search shows this to be a known issue.