CADILLAC Complaints

The contact owns a 2023 Cadillac XT4. The contact stated while driving at various speeds, the vehicle experienced phantom braking. The vehicle was taken to a dealer however, the failure was not duplicated. The failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000.

The forward section of the sunroof exploded into thousands of pieces and fell into the driver and passenger sides of the front seats. This happened while my wife was driving down a rural highway, no other cars or equipment or buildings were near the vehicle when this occurred, open fields on both sides of the highway NOTHING HIT THE GLASS. This is a very big safety issue, the potential response from a driver that unexpectedly has what sounds like a gun go off 12 inches from their head, not to mention all the glass that falls onto them immediately after the explosion.

The contact owns a 2023 Cadillac Escalade. The contact stated while driving approximately 65 MPH on the highway, there was an abnormal popping sound heard. There were no other vehicles nearby. The contact pulled over and checked the vehicle, and the contact became aware that the sunroof had cracked. There was a hole the size of his hand. There were no reported injuries. Additionally, the check engine warning light was illuminated. The vehicle was taken to the local dealer, but the mechanic was unable to determine the cause of the failure. The contact was informed that the replacement glass was not in stock. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 18,200.

The contact owns a 2018 Cadillac ATS. The contact stated while driving at undisclosed speeds, there was an abnormal growling sound coming from the vehicle. The contact looked underneath the vehicle, checked the tires, and checked the inside of the vehicle but found no failure. The contact continued to drive the vehicle and heard an abnormal winding or rubber sound. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the differential needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 84,000.

The contact owns a 2023 Cadillac XT5. The contact stated that while reversing from the garage, the rear-view on the camera screen was working as designed; however, the camera screen turned dark in the daylight. While continuing to reverse down the driveway, the screen corrected independently. There were no warning lights illuminated. The vehicle was taken to the local dealer and the contact was informed that the function operated as designed. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the dealer for assistance. The failure mileage was approximately 15.

My air bag light is on. I brought it to the dealer for repair. The dealer told me the airbag is unfixable due to the fact that the "Passenger seat presence sensor is broken and no longer manufactured". I now have a car that is fully functional aside from this issue and it's unsafe to drive. The dealer also refused to buy the car back from me for fair market value.

The throttle and accelerator pedal is very HOT- highly sensitive, resulting in jerky lunging upon start off in 1st gear from a dead or 1 mph stop. The vehicle has been into the dealer 2 times for this issue with the same repair comments, vehicle meets all factory specs and all XT 4 react this way- well that's not safe. If that's the case, then this is a design defect which is unsafe as the accelerator pedal reacts to quickly with a non-smooth action and lunging which could cause a rear end collision. Other car evaluators have also indicated the XT6 has a jerky accelerator, just like what I am reporting. It may be the TPS -Throttle Position sensor in combination with the APS-Accelerator Position sensor. Sometimes it is so violent it throws occupants backward into the seats. Dealer says within spec. GM needs to solve this issue.

Engine warning light on. Diagnosed by Mike Maroon Cadillac, Boulder Colorado as Po008 code Bank one engine timing off. Further diagnosed as faulty engine cam chain. Advised not to drive car. Car available for inspection. Not being driven. Safety put at risk by possible major engine failure during use. Problem confirmed by two other repair facilities. Engine warning light on for several months. Problem confirmed by Mike Maroon Cadillac, Boulder Colorado. Taken there at the request of Cadillac customer service phone 800 333 4223. Contact at Cadillac customer service Miguel ext 591 6218. Given case #[XXX] Vehicle inspected by Mike Maroon Cadillac at the request of Miguel at Cadillac customer service. Inspection done at owners expense. Cadillac customer service not returning calls. Owners contact # [XXX] Mike Maroon Cadillac contact, Dave 303 442 3160 R/o #[XXX] Do not have capability to upload files. Will fax upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The engine started to leak oil, coming down the passenger side of the motor. This was around at 22,000 miles. The dealer says that this is a leaking intake manifold gasket. It has taken them 3 separate repairs to fix this issue. I feel that my engine warranty from Cadillac should be extended, past the 5yr 60k powertrain warranty. We have had this vehicle now for 4 years, and we don't drive it alot. As of this writing 11/21/2023 the vehicle has around 29,000 miles on it. It appears that it is leaking again, so it will be going back into the dealer again.

Passenger presence module malfunction is intermittent. When the malfunction occurs there is a warning light plus "Service Airbag" on the instrument panel. Sometimes the light and warning go off after several minutes, sometimes stays on for days. In Virginia presence of this warning during an annual safety inspection is considered a failure. The vehicle in question is a 2010 Cadillac CTS-V with heated/cooled Recaro seats. Dealership has confirmed that the issue is the module but says the module is not available or on backorder (for years). Issue was first reported to dealer in 2018 and again in 2022 with no resolution. Estimated repair cost is in excess of $1500.