CADILLAC Complaints

Thermostat gets stuck, gives a steering wheel assist alert. Ac not working and motor sounds like it is in overdrive. Engine temp stays cold.

I was having some routine maintenance done on my car and a popping sound was heard around and under the front of my car. The the car displays a break light in the display and the fault code C056E is now constantly present in the computer. My vehicle is not showing a recall but I know this problem. Is a recall on other similar year and models.

The contact owns a 2005 Cadillac Escalade ESV. The contact stated that each time the doors were manually locked or unlocked, the vehicle started and turned off. The alarm alert warning light and the tire pressure monitor warning light were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the electrical system malfunctioned, and the steering column failed and needed to be replaced. The steering column was replaced; however, the failure recurred. The vehicle was then taken to Jiffy Luke where it was diagnosed and determined that the cause was related to the electrical system. An undisclosed dealer was notified of the failure and the contact was informed to take the vehicle to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The failure mileage was approximately 188,000.

Air bag on the steering wheel has oozing glue that oozed/leaked out of the airbag and has hardened on outer cover! Lights and radio don’t disconnect or turn off when car is turned off and drain battery.

The contact owns a 2020 Cadillac XT6. The contact stated that after entering the front passenger’s side of the vehicle, she observed water leaking into the interior. After a visual inspection, the contact discovered water damage to the floorboards. The vehicle was taken to the dealer, who determined that the cabin filter was clogged and needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer after the contact smelled a burning odor in the interior of the vehicle. The dealer determined that water had damaged several electrical components inside the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 30,000.

The contact owns a 2017 Cadillac CTS. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V086000 (Steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 50,000.

THIS IS FOR SAFETY RECALL IN oct 2019- regarding the brakes- it has ALREADY BEEN MADE AWARE TO DOT. This is in regards to getting a refund for my almost 4k out of pocket expense. The brakes went out completely in sept 2019 ( in 5-7 mph I could not stop in traffic even with them all the way pushed to the floor. and caused a front end collision ad the brakes been working normally this would have never happened. I was wondering what i needed to do ( or if i can ) to get reimbursed for the damages that i incurred on fixing my vehicle. ( around 4,000). Or if i need to notify Cadillac of this issue. Also the vehicle went in for repairs after the recall was issued ( we were never told or advised by the dealer that there was a recall open) and have no idea why the dealer would not even tell us, or advise us of such.

Adaptive forward lighting malfunctions. Lights point upward sometimes while driving and will not change. It blinds on coming vehicles.

What component or system failed or malfunctioned, and is it available for inspection upon request? Multiple components of our driver assistance software have failed, beyond what we can check in the fields above. Most recently, we have experienced two major failures. The first failure occurred when the car triggered the emergency parking brake on its own while we were driving in traffic at 30 mph. We narrowly avoided being rear ended. This is the incident I've detailed in the fields below. The second failure occurred when the adaptive cruise control failed to brake as we approached gridlock traffic. We again narrowly avoided collision on multiple fronts. We were going approximately 45 mph with roughly 2000 miles on the car. We have the service records, but the selling dealer and Cadillac engineering claim these issues are now fixed. How was your safety or the safety of others put at risk? We were well within less than a car length of collision in both of the situations described above. This car is a large SUV, it would presumably cause significant damage to cars it hit. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. They verified failures and out-of-date software in our vehicle in this last service visit. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? This vehicle has been directly inspected by Cadillac engineering through our selling dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The warning lights we experienced included the warnings that the system had engaged and "service driver assist system." There was no warning when the adaptive cruise control failed.

The Cadillac CUE Infotainment system has failed for the second time. Device was replaced 2 years ago