CADILLAC Complaints

Hello, I own two 2021 Cadillac Escalades that I brought into my local Cadillac dealership to get the recent "Third Row Seatbelt Retention" remedied. They both return with no repairs needed after a thorough inspection was completed. May I ask how long does it take for my vehicles to be cleared/remedied on the website? My dealership has already sent in the paperwork to NHTSA to get it evaluated. VIN: [XXX] VIN: [XXX] Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The headlights are not bright enough to see the road when on regular setting> The only way to see the roads at night is to drive wit lights on high beam. I have replaced the bulbs, and they are still weaker than the turn signals.

The contact owns a 2011 Cadillac CTS. The contact stated while driving approximately 30 MPH, the vehicle vibrated abnormally. Additionally, the "Service Air Bags" warning light was illuminated. The contact had taken the vehicle to an independent mechanic however, the vehicle was not diagnosed. The contact was advised by the mechanic that the failure could be related to NHTSA Campaign Number: 14V341000 (Air Bags, Power Train). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.

The contact owns a 2004 Cadillac XLR. The contact stated that fuel had begun to leak from the fuel pump without warning. The contact took the vehicle to an independent mechanic who diagnosed the failure and informed him that while the motor was running, the fuel would leak from the rear driver's side wheel; the leak would stop once the engine was shut off. The mechanic later discovered NHTSA Campaign Number: 11E009000(Fuel System, Gasoline) which he linked to the failure. The dealer was notified and an appointment was made for a diagnostic. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 24,089.

The contact owns a 2012 Cadillac SRX. The contact stated she noticed that the headlight of the vehicle was lower than usual. The headlight was replaced. On a separate occasion, the contact had the vehicle diagnosed by a mechanic who stated that the body control module needed to be replaced. The vehicle was not taken to the dealer. The manufacturer was not contacted. The failure mileage was 100,000.

The contact owns a 2010 Cadillac SRX. The contact stated she received notification of NHTSA Campaign Number: 21V473000(Suspension) and she took the vehicle to the dealer for repairs. The contact stated after a couple of weeks the contact noticed that the rear end suspension had damaged both rear tires. The vehicle was taken to the dealer again, where they attempted aligning the rear end with the front end of the vehicle but were not successful. The manufacturer was contacted but was not able to further assist. The failure mileage was 156,368.

The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact took the vehicle to a local dealer where the recall remedy was completed. The contact stated after the repairs were completed, she felt the rear side of the vehicle would sway side to side and she would notice it would be worst in the rain. The contact stated on 8/10/2022 while driving 42 mph, she heard an abnormal noise and noticed the rear driver side of the tire blew out. The contact stated no warning light was illuminated. The contact stated she decided to continue driving. The contact stated after parking the vehicle, she noticed the inner part of the rear driver tire belt was showing. The contact's husband drove the vehicle to their residence with the faulty tire. The contact took the vehicle to a tire shop and was informed they were unable to align the vehicle while replacing the rear driver-side tire. The tire shop informed this was the cause of the tire blowing out. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 109,000.

2011 Cadillac ATS 3.6, Rear Differential went out, Repairmen has stated that this part is not available anywhere, and that Cadillac should have recalled this in the ATS, because there is a shortage of this part. Due to the inefficiency of the Rear Differential. But, Cadillac would have been out of a lot of money. Without this part, the Cadillac is undrivable.

I am deaf and the “service Air Bag” and the symbol came on several times and I took it to a certified mechanic who spent two days checking. This is the what he said upon diagnosis, “ The part you need for the air bag light has been discontinued not available anymore.” I met him in person and he said the same thing. This is a safety issue. Please help! Thank you!

The contact owns a 2008 Cadillac DTS. The contact stated while driving at an undisclosed speed, the message "Alternator Not Charging" was displayed. The vehicle was taken to an independent mechanic where it was diagnosed that oil was leaking onto the alternator and exhaust manifold. The alternator was replaced. However, the contact stated while driving at various speeds, there was a significant amount of smoke coming from underneath the vehicle. There was no warning lights illuminated. Additionally, the contact noticed a trail of oil leak in the driveway. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 87,000.