CADILLAC Complaints

I was driving north on I-65 traveling about 65mph and the Rear Air Suspension failed and dropped to the point the tires were about 1 inch (2.54 cm) from the finder wells. I lost control of the car, the rear end was bouncing, almost causing me to crash. Not only that, but I had to drive it home with the hazards on, while driving on I-65, people passing me at 70mph. Cadillac knows about this fault and refuses to fix it. They want to charge you $1,000 plus to replace the entire system. My Cadillac was just at the dealership about 8 days prior to this incident for mileage scheduled maintenance, in which the suspension is one of the things they were supposed to have checked out. Someone if they haven't already is going to get killed when this happens. There is no warning.

2012 CADILLAC SRX. CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO A NHSTA SAFETY RECALL.

2013 SRX recently purchased 11/2021 all recalls performed after trying to accelerate display goes black dials bottom out I hear engine revving up but no acceleration, could have been rear ended, dealer replaced rear diff clutch control module, LR upper control link, both front lower control arms, now I am experiencing a bump hard shift

The headlights on my 2014 Cadillac SRX are unusable because they are so dim. I am at the point where I don’t drive at night. Although I did try putting new bulbs in that did not fix the problem. There is some defect in the lens, reflector, or housing. Not being able to see the road at night is a huge safety concern and running with my hi-beams on all the time is a safety concern for other motorists. I have done a little research and it would seem this is a very wide spread problem and not specific to my vehicle. I noticed it when I first purchased the vehicle used in 2018 but has continually degraded every since to the point I am at now where I can’t even tell if my headlights are even on.

The contact owns a 2008 Cadillac DTS. The contact stated that while operating the vehicle there was smoke coming from under the hood. Upon inspection, it was discovered that engine oil had leaked onto the hot surface in the engine compartment. The leaking oil also caused damage to the alternator. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 115,000.

The headlights incur condensation inside the headlight body, which makes the light from the headlights very dim. At night, this creates a very serious safety concern. 1. Other cars are not able to see you at night. 2. The driver is unable to see the road or other objects at night. There apparently was a lawsuit in 2 states on this safety concern, which they won. Please recall this, before someone else is killed.

The rear camera guidelines on my 2018 XT5 Lux don’t appear on the backup camera display when shifting into reverse. Happens around half the time. As soon as I shift into drive, the guidelines then appear. I can then shift back into reverse and the guidelines are there.

Cadillac sent a notice of the recall. The authorized Chevrolet dealership repair facility and Cadillac told me that they would not accept the risk that the dashboard would not crack in installation of authorized Chevrolet dealership repair facility defective part and that 'I' would have to sign a waiver saying 'I' accept the risk that they 'could' damage my car and would be 'my' responsibility if the dash is ruined and pay for the replacement. This is not my error/defective issue, but GM's. They have already indicated that people have been injured and died from this defective part. I believe Cadillac should accept the 'potential' risk should it be damaged. I am getting no where with Cadillac and would like to have the NHTSA to weigh in on their lack of support to mitigate this error. Certainly hoping that the dash does not crack, but I don't have the funds to take on that risk and they've left me in bad situation with a KNOWN risk of defective part.

Low beam headlights are dim cannot see the road at night. When driving at night you have to use high beam to see the road.

The low beam headlights are extremely dim, and it is a commonly known issue with these Cadillac SRX models. This is a 2015, but all owners of these model years complain of the same issue. There was a class action lawsuit previously on these headlamps, it focused on moisture entering the headlamp assembly. I had the Cadillac dealer inspect, they determined there was no moisture degrading the lamps. So nothing was done. The lamps are very dim and dangerous at night. Again, a common srx owner issue. The Cadillac dealer yesterday suggested just using the high beams all the time, or replace the low beam 55 watt lamps with 65 watt high beam type lamps. Not sure that would be best solution. Also, they wanted $1400 to change the lamps in this scenario. Again, back to the safety issue, these low beam lamps are dangerously dim. No doubt someone has had an accident due to these, fortunately I have not (yet)