CADILLAC Complaints

The contact owns a 2013 Cadillac SRX. The contact stated while driving 40 MPH at night the contact noticed that the illumination from the headlights was very dim, making it difficult to see what was in front of the vehicle. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the headlights needed to be replaced. The headlights were not replaced due to the cost. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

The contact owns a 2016 Cadillac SRX. The contact stated that the headlamps failed to illuminate while using the low-beam headlamps. The contact stated that there was no warning light illuminated. The vehicle was diagnosed but was not repaired. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 48,000.

My new car has a serious lag issue. The car is not responsive to the gas pedal. You have to press the gas a lot to get moving. Once moving a lot lag. If I press it fast. Completely non responsive. My car is slower than any other car I have driven. Although this is 310 HP. Feeels like 150 HP. And I get only 12-15 miles to the gallon. Regular driving in suburbs and highway.

I received a recall notice for a safety issue with my cadillac srx 2011. Recall #N212340980 regarding the real toe link. My vehicle is already showing signs of this issue and has been for over 2 years. Cadillac is not prepared to handle this issue. I called to make an appointment and was told they do not have the parts yet to fix the issue. Not to drive my car for safety reasons. I do not have access to another car, they cannot offer a loaner vehicle or a rental, so they so. I have doctors appointments, I need to use my vehicle. I am awaiting a reply from the dealership as to when the parts will be available, in the meantime I have to pray my car does not fall apart.

ON 8/24/2021 APPROX 9:45AM I RETURNED HOME FROM THE MARKET AS I WAS PARKING MY VEHICLE (BACKING INTO A PARKING SPACE) ISHIFT MY VEHICLE CONTROL TO THE REAR POSITION AND IT LOCK UP IT WAS STUCK AND WOULD NOT RELEASE I WAS SHOCKED AND UPSET BECAUSE THE FRONT OF MY VEHICLE WAS STILL IN THE WAY OF PASSING VEHICLE SO I TUNED MY FRONT WHEELS IN AS MUCH AS I COULD BUT THAT WAS ALL I COULD DO I HAD TO KEEP MY FOOT ON THE BREAKS SO THAT MY VEHICLE WOULD NOT ROLL BACK AND SLAM INTO THE TRUCK BEHIND ME , I CALL THE DEALERSHIP FC KERBECK 100 ROUTE 73 NORTH PALMYRA N.J I TOLD THEM WHAT HAPPENED AND THAT I WAS UPSET AND DID NOT KNOW WHAT TO DO I STILL HAD MY FOOT ON THE BREAKS BECAUSE I DID'NT KNOW IF IT WAS SAFE TO TURN OFF MY VEHICLE OR WHAT AFTER I WAS DISCONNECTED I CALLED BACK AND I WAS INFORMED ON HOW TO SAFLEY SHUT DOWN MY VEHICLE . MY VEHICLE HAD TO BE TOWED TO THE DEALERSHIP I FOUND A RECALL ON THE ISSUE FROM GENERAL MOTORS JUNE 2014 SAYING THAT THE DRIVER MAY NOT BE ABLE TO SHIFT THE TRANSMISSION IN AND OUT OF GEAR DUE TO THE SHIFT CABLE NOT BEGIN SECURED AND THAT IT COULD SLIP OUT OF THE BRACKETS AND THE DRIVER WILL NOT BE ABLE TO STOP THE VEHICLE FROM ROLLING RESULTING IN A CCIDENT WHEN I MENTION THIS TO THE DEALERSHIP THEY CLAIM THAT THEY NEVER HAD ANY RECALLS ON THID SAFTEY ISSUE I PURCHASE MY VEHICLE IN 2017 SO THEY WERE WELL AWARE THAT THIS COULD BE A SAFTEY ISSUE SOME WHERE DOWN THE LINE BUT THEY FAILED TO MAKE SURE THAT THE CONSUMER WAS AWARE OF THIS ISSUE THAT THEY COULD HAVE BETTER CONTROL IF SOMETHING LIKE THIS SHOULD HAPPEN i WAS SO UP SET AND SHOCK THAT THIS HAD HAPPEN MY GEARS WERE LOCK DOWN I COULD NOT AT THAT TIME MOVE MY VEHICLE. MY IS THIS INFORMATION NOT MADE AVAILABLE TO THE CONSUMER WHEN THEY BUY THESE CARS THEN A FEW YEARS LATER WHEN IT DOES EALERSHIP BLOWS YOU OFF AND ACT AS IF YOU ARE CRAZY THIS IS A SAFTEY ISSUE THAT COULD CAUSE YOUR LIFE.

The contact owns a 2011 Cadillac SRX. The contact stated that an abnormal clicking sound would emit from the rear passenger’s side tire with the tire sensor warning light illuminated on the instrument panel. Over time, the tread on the rear passenger’s side tire began to wear and the contact had the tire replaced. The contact was informed by a mechanic that the failure was caused by the rear toe link and that unless the toe link was repaired, the same failure would occur with the replacement tire. Recently, the contact received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension) however, the parts for the recall repair were unavailable. The dealer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 100,000. Vin tool confirms parts not available.

The contact owns a 2014 Cadillac SRX. The contact stated that the service traction control message was displayed. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that parts were not yet available. The contact was informed not to drive the vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 37,600. VIN tool confirms parts not available.

The contact owns a 2015 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and advised the contact they would provide a vehicle rental. A case was opened, and the contact was awaiting a call back from the manufacturer. The contact had not experienced a failure. VIN tool confirms parts not available.

I have notice several Cadillac SRX, the headlights on the passenger side are very dim. Have talk to several people that owns Cadillacs SRX and they are having the same problem. Very unsafe to drive at night. Have had the bulbs changes it didn't correct the problem. I'm very dissatisfied. Will you please help.

The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle or while driving at an undisclosed speed, the vehicle made abnormal sounds when the road was wet. The stability track and tire pressure warning lights were illuminated. The vehicle was towed to the dealer, but the dealer informed the contact that parts were not available for the recall repair. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that parts were available and referred the contact to tow the vehicle to the dealer. The failure mileage was unknown. VIN tool confirms parts not available.