CADILLAC Complaints

NOTIFIED BY LETTER 02.24.2020 FROM CADILLAC GM,LLC OF HEADLAMP/HEADLIGHT ISSUES FOR SRXS 2011-2015. THE REPAIRS AT THE DEALERSHIP WERE CHARGED TO THE CUSTOMER AS STATED IN THEIR LETTER. I WAS REQUIRED TO PAY $1396.00,COMPLETE A PAPER FORM, & MAIL IT WITH RECEIPTS TO A 3RD PARTY. BECAUSE OF A BACKORDER FOR REPLACEMENT PARTS, MY PROBLEM WAS NOT REPAIRED UNTIL OCTOBER 2020. AFTER WAITING FROM MID OCTOBER, I FINALLY RECEIVED MY REFUND IN FEBRUARY 2021. THIS ISSUE WAS SAFETY RELATED FOR DIMMING HEADLIGHTS AT NIGHT. CUSTOMERS WERE FORCED TO PAY UP FRONT TO FIX THE DANGEROUS ISSUE. GM ALSO HAD A DEADLINE OF MAY 28, 2020 TO SUBMIT DOCS FOR REIMBURSEMENT. THIS WAS EXTENDED ONLY FOR CUSTOMERS WITH PRODUCT BACKORDERS. THE PANDEMIC HIT JUST 1 MONTH AFTER GM ISSUED THIS LETTER. WITH JOB LOSSES,ILLNESSES, & DEATHS, GM DID NOT SEND ANY LETTERS MODIFYING THEIR ISSUE FOR SRXS OR OFFERING ALTERNATIVE OPTIONS FOR THOSE IN FINANCIAL CRISIS DURING COVID-19. SO MANY THINGS WRONG WITH THIS PRODUCT ISSUE AND HOW UNPROFESSIONAL & DISLOYAL GM/CADILLAC HAS BEEN TO THEIR SRX OWNERS. I HAVE THE ORIGINAL LETTER AND CHRONOLOGICAL DETAILS OF MY EXPERIENCE.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT THE LOW-BEAM HEADLIGHTS FAILED TO PROVIDE ADEQUATE ILLUMINATION CAUSING A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

THIS VEHICLE NEEDS A RECALL IMMEDIATELY AS THE ISSUE CAN RESULT IN AN ACCIDENT OR DEATH TO THE DRIVER/ PASSENGERS/ OTHER DRIVERS ON THE ROAD. WHILE DRIVING THIS VEHICLE AT ANY SPEED ON BOTH THE HIGHWAY AND CITY STREETS, IT ABRUPTLY SHIFTS INTO ANOTHER LANE WHILE DRIVING STRAIGHT AND DOES NOT ALLOW YOU TO PRESS ON THE BRAKES OR MOVE THE STEERING WHEEL FOR A FEW SECONDS TO GAIN CONTROL OF THE VEHICLE. A "SERVICE STABILITY SYSTEM" WARNING POPS UP ON THE SCREEN DIRECTLY AFTERWARDS AND A LOUD WARNING SOUND CONSTANTLY RINGS THROUGH THE CAR UNTIL YOU STOP THE VEHICLE AND TURN IT OFF FOR A FEW MINUTES. DRIVING THE CAR AGAIN REPEATS THE SAME PROBLEM. RESEARCH OF THE ISSUE SHOWS THAT MANY OWNERS OF THIS VEHICLE HAVE THE SAME ISSUE AND UPON INSPECTION AT THE MECHANIC, MOST ARE NOT GIVEN A SOLUTION. SOME BLOGS SAY REPLACING THE "STEERING WHEEL SENSOR" HAS SOLVED THEIR PROBLEM HOWEVER I HAVE REPLACED THE SENSOR ALONG WITH THE ENTIRE STEERING POWER STEERING RACK, BRAKES, TIRES, AND SEVERAL OTHER PARTS AND IN A YEAR I AM STILL HAVING THE SAME PROBLEM EVERY SINGLE TIME I DRIVE. THIS IS DANGEROUS AND THE COMPANY NEEDS TO RECALL AND INVESTIGATE THE ISSUE BEFORE SOMEONE IS SERIOUSLY HURT.

HEADLIGHTS WHEN ON DIM DO NOT LIGHT UP THE ROADWAY. THE VEHICLE IS NOT SAFE TO DRIVE AT NIGHT UNLESS YOU DRIVE WITH THE HIGH BEAMS ON WHICH OF COURSE INFURIATES ONCOMING TRAFFIC. IF YOU LOOK ON THE INTERNET, YOU WILL FIND THAT MOST CADILLAC SRX FROM 2010 THROUGH 2016 HAVE THIS PROBLEM, YET NO RECALL. WHY?

THE TOUCH SCREEN CONTROL ON THE CENTER CONSOLE IS NOT WORKING AS DESIGNED. I AM UNABLE TO TO CHANGE FUNCTIONS, SUCH AS CHANGING RADIO CONTROLS TO AIR CONDITIONING CONTROLS. I AM UMABLE TO NAVIGATE THE SCREEN UP/DOWN AND SIDE TO SIDE. IT BOUNCES AROUMD UNCONTROLLABLE AND WHEN I DRIVE THE VEHICLE.

TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT HE NOTICED AN OIL LEAK UNDER HIS VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND WAS DIAGNOSED WITH NEEDING THE HEAD GASKET TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

HEADLIGHTS ARE SO DIM THAT THEY ARE BARELY SEEN BY ONCOMING DRIVERS. ONLY ABLE TO DRIVE THE VEHICLE RUNNING BRIGHT LIGHTS IN ORDER TO SEE THEREBY BLINDING THE OTHER DRIVERS COMING AT ME.

THE CAR SHOWS A WARNING "ENGINE POWER IS REDUCED" THIS IS THE SECOND TIME IN 3 MONTHS. THE CAR REVS AT 5000RPM AND ONLY GOES 15 MPH, VERY DANGEROUS. THE DEALER REPLACED A SENSOR LAST TIME AND SEEMS UNCONCERNED FOR THE SAFETY OF DRIVING.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V050000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED DEVAN LOWE INC CADILLAC GMC LINCOLN (AL-77 & STEELE STATION RD, ATTALLA, AL 35954, (256) 344-4832) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MY 2017 CADILLAC CT6 3.0 TT PREMIUM LUXURY HAS HAD THIS ISSUE SINCE I PURCHASED IT. DEALERSHIP STATE THAT THIS IS NORMAL AND I SHOULD LIVE WITH IT. IF I KNEW THIS BEFORE I PURCHASE THIS $98,000 VEHICLE I WOULD HAVE GONE MERCEDES-BENZ. THE ISSUES WITH THE 8-SPEED 8L90 GM TRANSMISSION ARE TWO-FOLD. FIRST, THE TRANSMISSION SHUDDERS FREQUENTLY. SECONDLY, THE SHIFTS ARE VERY HARSH BETWEEN FIRST TO SECOND, AND THEN SECOND DOWN TO FIRST, ESPECIALLY WHEN ACCELERATING AND THE TRANSMISSION IS UPSHIFTING OR DECELERATING AND THE TRANSMISSION IS DOWNSHIFTING. THESE CONDITIONS ARE MOST COMMONLY OBSERVED UNDER LIGHT AND MEDIUM THROTTLE APPLICATIONS, AND AS OFTEN DURING FULL THROTTLE APPLICATIONS. I HAVE HAD THE TSB 18-NA-335 DONE AND ISSUES STILL REMAIINS.