CADILLAC Complaints

MY HEAD LIGHTS DON'T WORK GOOD AT ALL AND I HAVE GOT STOPPED BY POLICE SEVERAL TIMES AN GOT A TICKET FOR BRIGHT LIGHTING AND STOPPED FOR DRIVING WITH NO LIGHTS ON WHEN I HAD DEM ON BUT THE POLICE COULDN'T EVEN TELL I HAD ANY ON AND I HAVE CALLED CADILLAC ON MANY OCCASIONS AND ALL THEY SAY IS THEY CAN'T FIX THEM UNDER A RECALL THAT I WILL HAVE TO PAY 3000 TO $3500 TO HAVE THEM FIXED, SAID THEY HAVE TO REPLACE THE WHOLE ASSEMBLY NOT JUST LIGHTS AND I THINK THIS IS VERY MUCH A SAFETY ISSUE WHEN I CAN'T SEE AT NIGHT WITH LIGHTS ON DIM AND I AM TIRED OF GETTING TICKETS FOR THE LIGHTS BEING ON BRIGHT SND WHEN YOU PAY OVER $45 THOUSAND DOLLARS FOR A VEHICLE YOU WOULD THINK CADILLAC WOULD FIX IT AND IT WOULD BE THERE RESPONSIBILITY TO PAY FOR IT

WHILE DRIVING ON CITY STREET, WHEN ACCELERATOR HITS THE FLOOR, THE PEDAL WILL STICK, CONTINUALLY ACCELERATING. THERE IS NO WAY TO UNSTICK THIS AS THE VEHICLE CONTINUES TO INCREASE SPEED. I WAS ABLE TO USE THE BRAKES, EVEN THOUGH THE PEDAL WAS TO THE FLOOR; I STEPPED ON THE PEDAL THINKING IT MAY RELEASE IT AND EVENTUALLY IT DID. THIS HAS HAPPENED TWICE IN THE LAST WEEK. VERY SCARY.

PURCHASED A 2015 CADILLAC SRX 10-9-2020. AFTER DRIVING FOR SEVERAL WEEKS, NOTICED DRIVING AT NIGHT WAS HARD TO SEE, AS LOW BEAM HEADLIGHTS WERE VERY DIM. TOOK TO AN AUTO SHOP WHO INSPECTED AND SUGGESTED HEADLIGHT BULBS BE REPLACED. DROVE A COUPLE OF NIGHTS AND STILL HAD LOW VISIBILITY. TOOK BACK TO AUTO SHOP AND AFTER AN INTENSE INSPECTION, DISCOVERED THE ENTIRE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. LOOKING ON THE INTERNET, WE DISCOVERED THIS IS A PROBLEM WITH MANY OTHER CADILLAC SRXS. I WROTE A LETTER TO GM DESCRIBING MY SAFETY CONCERNS WITH THE VEHICLE. I WAS CONTACTED BY A CUSTOMER SERVICE PERSON, WHO IN TURN, PUT ME IN CONTACT WITH A LOCAL CADILLAC DEALER. THE DEALER THEN PUT ME THROUGH TO THEIR SERVICE REP, WHO TOLD ME THEY COULD DO NOTHING FOR ME, THAT THE WARRANTY HAD EXPIRED. ALL REPAIR WORK WOULD BE OUT OF POCKET. THE SERVICE REP TOLD ME THAT GM HAD SENT OUT LETTERS TO CADILLAC OWNERS REGARDING THE HEADLIGHT REPAIRS, AND THAT THE TIME HAD EXPIRED. I TOLD HIM I DIDN'T OWN THE CAR AT THAT TIME, SO I WAS UNAWARE OF ANY LETTER, AND THE PREVIOUS OWNER EVIDENTLY DIDN'T HAVE IT REPAIRED. THE COST TO REPLACE THE BOTH HEADLIGHT ASSEMBLIES IS $1,950.00. SINCE THIS IS A MAJOR SAFETY PROBLEM OF DRIVING AT NIGHT WITH LOW VISIBILITY, I AM REQUESTING THAT NHTSA HELP GO TO BATTLE WITH GM AND DEMAND A RECALL TO FIX THIS PROBLEM ON ALL CADILLAC SRX VEHICLES BEFORE THERE ARE ACCIDENTS, OR WORSE YET, A DEATH, CAUSED FROM THE LACK OF VISIBILITY WHILE DRIVING AT NIGHT. THIS PROBLEM SHOULD NOT BE. GM SHOULD NOT EVEN THINK TWICE ABOUT REPAIRING A CAR THAT DEFECTIVE COMPONENTS HAVE BEEN DISCOVERED ON THEIR CARS. NHTSA, PLEASE HELP US!

TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE BRAKE LINES FAILED. THE CONTACT STATED THAT THE BRAKE LINES WERE MADE OF STAINLESS STEEL. THE BRAKE LINES CORRODED AND THE VEHICLE WAS UNDRIVABLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO TWO UNKNOWN INDEPENDENT MECHANICS AND TWO UNKNOWN DEALERS TO HAVE A DIAGNOSTIC TEST PERFORMED. THE MECHANICS PERFORMED THE DIAGNOSTIC TEST AND INFORMED THE CONTACT THAT THE BRAKE LINES COULD NOT BE REPAIRED. THE DEALERS PERFORMED A DIAGNOSTIC AND INFORMED THE CONTACT THAT THE BRAKE LINES COULD NOT BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 117,000.

I HAD MY 2015 ESCALADE ESV IN THE SHOP FOR A SOFTWARE UPGRADE AND WAS INFORMED THAT BOTH MY RADIATOR AND FRONT STRUTS WERE LEAKING. MY TRUCK HAS 40,677 MILES ON IT. THE DEALER QUOTED ME 1,532 FOR THE RADIATOR AND 1,822 FOR THE FRONT STRUTS.

DROVE MY CAR ON THE HIGHWAY AND THE BRAKES FAILED. I APPLIED ALL OF MY FORCE TO GET THE CAR TO STOP. THIS IS THE SECOND TIME THE BRAKES FAILED WHILE DRIVING ON THE HIGHWAY IN LESS THAN 14 MONTHS. HAD IT REPAIRED THE FIRST TIME. IT HAD NO BRAKE ASSIST AND A CRACKED PCV VALVE. THE VACUUM PUMP AND HOSE TO BOOSTER WAS REPLACED. 14 MONTHS LATER IT HAPPENED AGAIN.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLAMPS FAILED TO PROVIDE ADEQUATE ILLUMINATION FOR SAFE DRIVING. THE VEHICLE WAS TAKEN TO FAULKNER CADILLAC (4447 E STREET RD, FEASTERVILLE-TREVOSE, PA 19053) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SEAL IN THE HEADLIGHTS CAUSED THE LOW VISIBILITY FROM THE HEADLIGHTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.

FRONT STRUTS HAVE FAILED AND REQUIRE REPLACEMENT. GM HAS CHANGED DESIGN ON REPLACEMENT STRUTS WHICH INDICATES THERE WAS A PROBLEM. THIS REPAIR COST SEVERAL THOUSAND DOLLARS AND FIR A NEW VEHICLE IT SHOULD BE COVERED BY WARRANTY. AFFFECTS STEERING. NO CONTROL ON BUMPY SERVICE.

WAS DRIVING DOWN THE HIGHWAY GOING SPEED LIMIT OF 70 TO 75 WHEN MY CAR SUDDENLY LOST ALL CONTROL AS IF I WAS ON A SHEET OF ICE AND I TRAVELED UNCONTROLLABLY ACROSS THE ENTIRE HIGHWAY LANES INTO THE CENTER MEDIAN ALMOST INTO ONCOMING TRAFFIC ON THE OTHER SIDE BEFORE COMING TO A STOP

MY HEADLIGHTS ARE TO DIM, UNABLE TO SEE WHEN I'M DRIVING IN THE STREETS AND HIGHWAYS. I HAVE TO SWITCH TO HIGH BEAM DUE TO MY SAFETY, BUT I'M DISTURBING OTHER CARS WHICH I CAN CAUSE THEM TO HAVE A ACCIDENT AS WELL. ALSO I CAN GET PULLED OVER BY A COP ANY MINUTE. I BEEN HAVING THIS PROBLEM SINCE DAY ONE WHEN I PURCHASE THE CAR OVER A YEAR AGO BUT I THOUGHT THIS WAS NORMAL ON THIS PARTICULAR CAR. PLUS I NEVER MADE IT A BIG DEAL DUE TO I HAD NO CHOICE TO CONTINUE DRIVING IT CAUSE I COULDN'T RETURN IT. SO WE JUST DECIDED TO USE THE CAR JUST DURING DAY TIME. BUT LATELY WE BE USING THE CAR DURING NIGHT TIME NOW IS BECOMING A PROBLEM.