CADILLAC Complaints

THE SUPER CRUISE SELF DRIVING FEATURE DOESN'T WORK AND ERROR MESSAGES CONTINUOUSLY FLASH ON DASHBOARD. IT HAS BEEN AT THE DEALER SINCE 12/16 (>9 WEEKS) WITHOUT ANY RESOLUTION. CALLS, EMAILS, POSTS TO CADILLAC AND GENERAL MOTORS GO UNANSWERED. DEALER TELLS ME CADILLAC ENGINEERS FROM CORPORATE COME AND GO WITH NO SOLUTION. I'VE MADE 2 PAYMENTS TO DATE WITHOUT MY CAR. I NOTIFIED GM FINANCIAL I WILL NO LONGER MAKE PAYMENTS ON A CAR I DO NOT HAVE. ALSO NO RESPONSE.

WHEN YOU PT IN THE REVERVE THE OUT SIDE MIRRORS DID NOT TILTED , AND SOME TIME THE PARKING BREAK LIGHT ON

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT, THE FRONT HEADLIGHTS WERE DIM AND FAILED TO PROVIDE ADEQUATE LIGHTING FOR SAFE DRIVING. THE CONTACT NOTIFIED OCEAN CADILLAC (17800 IPCO RD, MIAMI, FL 33162) WHO OFFERED TO INSPECT THE VEHICLE FOR A FEE HOWEVER, THE CONTACT DECLINED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 89,300.

RUNNING BOARDS GO UP AND DOWN WHEN THE DOOR IS OPEN. BOTH MY WIFE AND NINE YEAR OLD DAUGHTER ALMOST HAD THEIR LEGS CAUGHT WHEN STEPPING OUT OF THE VEHICLE. THIS IS DANGEROUS AND THE MANUFACTURER CLAIMS NO RESPONSIBILITY. VERY DANGEROUS SAFETY CONCERN.

WE WERE TRAVELING ON A CITY STREETS AND THE BREAK SYSTEM ON THE VEHICLE WAS WORKING PROPERLY UNTIL WE HAD TO DO A HARD BREAKING EMERGENCY STOP AT APPROXIMATELY 25 TO 30 MPH. THERE WERE ICY CONDITIONS AND WE SLID THROUGH AN INTERSECTION. IMMEDIATELY AFTER THE EMERGENCY BREAKING, AND WHEN WE APPLIED THE BREAKS AGAIN, THE BREAK PEDAL HAD NO RESISTANCE AND THE BREAK PEDAL WOULD SLOWLY GO THE FLOOR WITH LITTLE OR NO BREAKING ACTION. A INSPECTION UNDER THE VEHICLE DID NOT REVEAL ANY FLUID LEAKS TO INDICATE A RUPTURE OF THE SEALED BREAK SYSTEM. RESEARCH ON THE INTERNET SUGGEST THAT A VALVE MAY HAVE BECOME STUCK OPEN IN THE ABS CONTROL VALVE ASSEMBLY REVERTING FLUID BACK TO THE MASTER CYLINDER RESERVOIR AND NOT TO THE WHEELS. IF THIS IS THE CASE, THIS COULD POTENTIALLY BE A SAFETY HAZARD FOR AN UNSUSPECTING DRIVER OF ANY BREAKING PROBLEMS WHILE CONTINUING TO DRIVE THE VEHICLE AFTER HARD BREAKING. THE MILLAGE ON THE VEHICLE WAS APPROXIMATELY 53000 MILES. I HAVE NOT FOUND ANY RECALLS ON THIS PROBLEM BUT, I THINK IT MAY BE WARRANTED BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED.

THE HEADLIGHTS NEVER HAVE WORKED RIGHT. FROM DAY ONE, THEY NEVER PUT OUT ENOUGH LIGHT TO SEE TO DRIVE AT NIGHT. THEY COME ON, BUT YOU CANNOT SEE UNLESS YOU TURN ON THE BRIGHTS.

WHEN THE HEADLIGHTS ARE ON THE NORMAL SETTING, THEY BARELY LIGHT UP THE ROAD AHEAD. THE BRIGHTS MUST BE TURNED ON IN ORDER TO SEE ANYTHING.

THE SUSPENSION OF THE VEHICLE GIVES OUT AND A CORNER OF THE CAR WILL SLAM TO THE GROUND WHILE DRIVING. IT CAN BE DANGEROUS WHEN DRIVING ON THE FREEWAY. YEAR OVER YEAR WE HAVE HAD THE " SERVICE LEVELING SYSTEM " ERROR COME UP FOR OUR VEHICLE. IT IS NOT ONLY EXPENSIVE BUT DANGEROUS TO DRIVE NOT KNOWING WHEN THE SUSPENSION WILL GIVE OUT. DEALERSHIPS HAVE MADE MULTIPLE REPAIRS AND UPDATES TO NO AVAIL. NOTHING SEEMS TO FIX THE PROBLEM.

IN FEB. 2019 MY BRAKE PEDAL WENT TO THE FLOOR CAUSING ME TO RUN A RED LIGHT. THERE WAS NO ACCIDENT. THE PROBLEM DID NOT REPEAT AND I DROVE IT IMMEDIATELY TO THE DEALERSHIP WHICH COULD NOT FIND A PROBLEM AND REPLACED ALL PARTS WHICH COULD HAVE CAUSED IT. THE BRAKE PEDAL AGAIN WENT TO THE FLOOR IN FEB. 2021 WHEN EXITING A STORE PARKING LOT AND NO ACCIDENT OCCURRED. AGAIN TOOK TO DEALERSHIP WHO DID NOT FIND A PROBLEM.

CUE SYSTEM FAULTY AND INOPERABLE AND AFFECTS YOUR PERIPHERAL VISION AND DISTRACTS FROM DRIVING BECAUSE THE SYSTEM FLASHES. THEY ARE INSISTING THAT I HAVE TO SEND THE CORE BACK TO THE MANUFACTURER WHEN I HAVE TO PAY $1200 TO REPLACE IT, THEY WILL SEND IT BACK AND RESELL IT FOR A HIGHER PRICE AND I WANT TO KEEP THE UNIT FOR EVIDENCE.