CADILLAC Complaints

MY CADILLAC CT6 (2018) QUIT WORKING WHILE ON THE EXPRESSWAY. I WAS IN THE MIDDLE OF NO WHERE, IN GEORGIA. THIS MADE FOR A VERY DANGEROUS SITUATION AS THE CAR SUDDENLY LOST ALL POWER GOING TO THE WHEELS WHILE DRIVING AT APPROX. 75 MPH. I WAS BARELY ABLE TO GET AROUND TRAFFIC TO BE ABLE TO PULL OVER AS THERE WAS 0 POWER. WHEN THE TOW TRUCK FROM CADILLAC ARRIVED WE WERE TOLD WE WERE NOT ALLOWED TO RIDE IN THE TRUCK BECAUSE OF COVID. WE WERE MADE SIT IN THE RAIN IN 40 DEGREE WEATHER WHILE I SPOKE WITH MY HOME CADILLAC DEALER AS WELL AS THE NEAREST TO WHERE I WAS. BOTH DEALERS WERE EXTREMELY UNHELPFUL, MY CAR IS STILL UNDER FACTORY WARRANTY AND WAS JUST IN FOR TRANSMISSION WORK ABOUT A WEEK PRIOR (I'VE TAKEN THE CAR IN THREE TIMES FOR TRANSMISSION ISSUES AND IT STILL HAS SOMETHING WRONG WITH IT. I WAS TOLD BY BOTH CADILLAC DEALERS THAT THEY WOULD NOT HELP BECAUSE THEY NEEDED TO 'DIAGNOSE' THE CAR AND COULDN'T UNTIL FIVE DAYS LATER. I WAS OFFERED AN UBER RIDE IN A CITY THAT HAD 0 ZERO UBER, TAXI OR LIFT SERVICES. I WAS HUNG UP ON BY THESE PEOPLE, THEY WERE RUDE AND THIS WAS ON CHRISTMAS EVE. I HAD TO WALK TO A CAR RENTAL COMPANY AND PAY OVER $400 DOLLARS SO I COULD SPEND CHRISTMAS WITH MY FAMILY.

REMEDY FOR THE PASSENGER AIRBAG HAS TAKEN WAY TOO LONG BECAUSE OF GM FIGHTING IT. IT IS VERY UNSETTLING AND UNSAFE FEELING EVERYTIME I DRIVE MY AFFECTED VEHICLE. PLEASE REMEDY SOON!

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT THE LOW BEAMS WERE TOO DIM TO VIEW THE ROADWAY. THE VEHICLE WAS TAKEN TO A LOCAL DEALER ORR CADILLAC GMC (400 TX-63 SPUR, LONGVIEW, TX 75601 (903) 757-6600) WHERE IT WAS DIAGNOSED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS INFORMED THAT THE REPAIRS WOULD BE OUT OF POCKET. THE FAILURE MILEAGE WAS APPROXIMATELY 66,076.

MY DRAINS FOR MY SUN ROOF ARE NOT WORKING, WATER ALL ON PASSENGER FLOOR, MECHANIC SAID THERE WAS A RECALL ON THIS SOME YEARS AGO AND WAS WONDERING IF THE RECALL WAS STILL ACTIVE

WHEN EVER THE ANTI LOCK BRAKES OR TRACTION CONTROL ARE ACTIVATED THE BRAKE PEDAL GOES TO THE FLOOR WITH NO OR VERY LITTLE BRAKING. THIS HAPPENS WHEN STOPPING IN THE RAIN OR SNOW AND WHEN THE FRONT WHEELS LOOSE TRACTION. AFTER A FEW MINUTES OF PUMPING THE BRAKES THE PEDAL RETURNS TO NORMAL AND THE BRAKES WORK PERFECTLY. NO CODES ARE DISPLAYED. I TOOK IT INTO MY MECHANIC AND HE COULD FIND NOTHING WRONG. I RESEARCHED THE PROBLEM ON THE INTERNET AND FOUND 30 OTHER COMPLAINTS OF THE SAME PROBLEM. I WENT TO JOHN BEAR CADILLAC IN HAMILTON ONT. AND THEY LOOKED UP MY CAR AND COULDN'T RECOMMEND A FIX FOR IT AS THE PARTS WEN'T PRODUCED ANY MORE. THIS IS A 2011 YEAR CAR AND THE SRX USED THE SAME COMPONETS UNTIL 2016. THIS IS REALLY DANGEROUS AS I CANNOT DEPEND ON THE ANTI-LOCK BRAKES IN AN EMERGENCY. ILIVE IN [XXX]. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

CAR VEERED TO THE RIGHT INTO THE GUARDRAIL THEN LOSS OF CONTROL OF STEERING, CAR SPUN AROUND TWICE AND LANDED IN OPPOSITE GUARDRAIL FACING TRAFFIC WITH LEFT REAR TIRE FACING AWAY FROM THE CAR. WE WERE DRIVING AT THE TIME ON A HIGHWAY.

IN 11/2017 I COMPLAINED TO MY DEALER ABOUT HEAD LIGHT LOW LIGHT PROBLEMS. THEY SAID. THERE WAS NOTHING WRONG. I COMPLAINED AGAIN IN 2018. IN 2019 I COMPLAINED AGAIN, THEY REFERRED ME TO AN AUDIO SHOP TO HAVE THE BULBS REPLACED. THAT DID NOT WORK SO I HAD TO REPLACE BOTH HEADLAMPS DUE TO EXTREME SAFETY ISSUES AND NOT BEING ABLE TO SEE AT NIGHT. THEN IN FEB. 2020 I RECEIVED A LETTER FROM CADILLAC THAT THEY KNOW THERE IS AN ISSUE WITH THE HEADLIGHTS AND THEY WOULD REIMBURSE OR REPLACE THE HEADLIGHTS THAT ARE AFFECTED. I SENT IN ALL PAPERWORK FOR THE HEADLIGHTS AND WAS DENIED ANY REIMBURSEMENT. THEY SIGHTED MULTIPLE EXCLUSIONS (I HAD TO ORDER THE HEADLAMPS OFF OF AMAZON BECAUSE MY DEALERSHIP SAID THEY DID NOT HAVE THEM). CADILLAC NEVER SPECIFIED WHAT TYPE OF PAPERWORK AND SPECIFICS, THEY SAID TO SEND IN ANY PAPERWORK RELATED TO THE REPAIR OF THE LIGHTS, WHICH I DID! THIS ISSUE WITH THE HEADLIGHTS WAS AN EXTREME DANGER. ANYTIME I HAD SOMEONE IN MY CAR AT NIGHT THEY ASKED IF MY HEADLIGHTS WERE ON AND COULD NOT BELIEVE THEY WERE. CADILLAC INITIALLY REFUSED TO ACKNOWLEDGE THE PROBLEM AND NOW THEY ARE GIVING ME THE ''RUN AROUND' WITH MULTIPLE EXCUSES AS TO WHY THEY WILL NOT REIMBURSE THE REPAIR I HAD TO MAKE FOR THEIR ACKNOWLEDGED SAFETY ISSUE.

THE DIM HEAD LIGHTS ON MY VEHICLE ARE SO DIM THEY ARE UNUSABLE MAKING IT DIFFICULT TO EVEN DRIVE MY VEHICLE AT NIGHT OR IN THE RAIN.

THE BATTERY CABLE, SPECIFICALLY THE POSITIVE ONE, DOES NOT CONDUCT THE ELECTRICITY FROM THE FULLY CHARGED BATTERY TO THE STARTED, LEAVING THE CAR TO NOT START, OR TAKE MULTIPLE ATTEMPTS TO START. EVEN THOUGH THE BATTERY IF FULLY CHARGED, THE VOLTS MAKING IT TO THE CARE ARE 9-10 VOLTS. VOLTMETER SUGGESTS THAT THERE ARE 12 VOLTS IN BATTERY, BUT ONLY ABOUT 9 IN THE POSITIVE CABLE. I'M TOLD THIS IS A COMMON ISSUE IN THESE MODELS, AND THAT IT'S DUE TO A LOOSELY WOUND CABLE.

LOW BEAM HEADLAMPS BECOME SO DIM THAT YOU CANNOT DRIVE AT NIGHT. THE HEADLAMPS PUT A LIGHT BEAM ABOUT 5 FT IN FRONT OF THE VEHICLE. YOU CAN SEE BETTER USING TWO FLASHLIGHTS ON THE HOOD. CADILLAC KNOWS OF THIS DEFECT AND EVEN SETTLED A LAWSUIT TO REPLACE THEM BUT THEY DO NOT COVER THE ENTIRE COST AND REPLACES THEM WITH INDENTICAL UNITS. THIS VEHICLE IS A EXTREME HIGH RISK WHEN DRIVING AT NIGHT TO THE PUBLIC. THIS CAR COULD NOT PASS STATE OR FEDERAL HIGHWAY LAWS FOR WORKING HEADLAMPS. IF A RECALL WAS EVER NEEDED THIS IS IT. CADILLAC WILL NOT FAIRLY DEAL WITH THIS ISSUE WITH ITS CUSTOMERS. A RECALL IS NEEDED BEFORE SOMEONE DIES.