CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2015 CADILLAC ESCALADE- ANAHEIM, CA
THE VEHICLE HAD VIRTUALLY NO BRAKES TO STOP IT AND 11,215 MILES. GENERAL MOTORS ALREADY HAD SERVICE WARNINGS OUT TO DEALERS DATED 7/17/2015, GM DOCUMENT ID #4242788. THEY SAY THEY REPLACED PADS AND ROTORS. AT 23,589 MILES THE VEHICLE NEEDED BRAKES AGAIN. SERVICE MANAGER TELLS US THAT THIS IS A KNOWN PROBLEM AT GENERAL MOTORS. THEY HAVE EVEN ISSUED A NEW WARNING FOR 2016 MODELS. I CONSIDER THE VEHICLE TO BE UNSAFE TO DRIVE IN THAT THE BRAKES CAN GO OUT WITHOUT ANY WARNING.
Source: NHTSA WEB SITE -
2003 CADILLAC SEVILLE- SAN FRANCISCO, CA
THE FRAME BROKE. IT CAME APART - A FULL BREAK. I HAD DROPPED IT OFF AT MY GARAGE AND PARKED IT OUTSIDE. WHEN THEY MOVED IT INTO THE SHOP THEY FRAME CAME APART. I COULD HAVE BEEN DRIVING. I HOPE THE 5 PICTURES WERE UPLOADED.
Source: NHTSA WEB SITE -
2005 CADILLAC CTS- WESTLAKE, OH
THE AIRBAG SENSING SYSTEM FOR THE PASSENGER SEAT HAS FAILED. THIS IS A KNOWN ISSUE FOR GM WHO HANDLED IT BY MEANS OF A "SERVICE ACCOMMODATION" THAT EXTENDED THE WARRANTY TO 100,000 MILES. IF IT WAS HANDLED AS A RECALL IT WOULD HAVE REQUIRED THEM TO MAKE THE NEEDED REPAIRS NO MATTER WHAT, THEY ARE DODGING THEIR RESPONSIBILITY BY HANDLING IT IN THIS MANNER AND WILL NOT PROVIDE ANY SUPPORT FOR CONSUMERS ONCE YOU PASS THE EXPIRATION. THIS IS FRAUD.
Source: NHTSA WEB SITE -
2010 CADILLAC SRX- EAGLE PASS, TX
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE DRIVER SIDE LOW BEAM HEADLIGHT FAILED TO ILLUMINATE. THE DEALER DIAGNOSED THAT THERE WAS WATER INTRUSION AND THAT THE LIGHT FIXTURE NEEDED TO BE REPLACED. THE DEALER DID NOT SPECIFY IF A SEAL FRACTURED OR IF THERE WAS A REMEDY FOR THE SHORT CIRCUIT ELECTRICAL FAILURE OTHER THAN REPLACING THE LOW BEAM HEAD LAMP ASSEMBLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THERE WAS NO MANUFACTURER RECALL TO COVER THE REPAIR. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 CADILLAC STS- MAGNOLIA, TX
WE OWN A 2006 CADILLAC, STS, V8. AT APPROXIMATELY 96K MILES THE AIRBAG SENSOR WARNING ILLUMINATED. AT FIRST IT WAS INTERMITTENT. THEN BECAME CONSTANT. DEALERSHIP SAIS IT WILL BE $900-$1100 TO REPAIR. THE WARNING WAS FIRST NOTICED UPON STARTUP IN THE GARAGE. SAME PROBLEM EXISTED IN THE CTS AND WAS RECALLED ACCORDING TO THE TECH AT THE DEALERSHIP. CADILLAC SHOULD FIX THIS PROBLEM WITH AS MANY OTHER REPORTS THAT HAVE BEEN DOCUMENTED. OURSELVES ALONG WITH MANY OTHER CADILLAC STS OWNERS ARE DRIVING VEHICLES WITHOUT AIRBAGS. WHATS THE POINT?
Source: NHTSA WEB SITE -
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2010 CADILLAC SRX- GANSEVOORT, NY
SEPTEMBER 2015 HEADLITES STARTED GETTING MOISTURE AND WATER IN THEM.IN OCT WHILR DRIVING AT NITE THE LEFT HEADLITE WENT OUT THEN THE RIGHT ONE DID,I COULD NOT SEE THE ROAD AND WENT IN DITCH.CALLED CADILLAC NEXT DAY TOLD THEM WHAT HAPPENED AND WAS TOLD NOTHING THEY COULD DO AND ADVISED ME TO CALL DEALER WHICH I DID AND WAS TOLD I WOULD HAVE TO BUT 2 NEW HEADLITES AT 1200.00 EACH WITH OUT LABOR,I COULD NOT AFFORD THAT SO TOOK LITES OUT OF CAR,THE BALLAST WERE FILLED WITH WATER.I SEPERATED THE LENSES AND RESEALED THEM WITHSILICONE AND REPLACED BALLAST AND BULBS FROM EBAY.HEADLITES NO LONGER LEAK BUT IM SURE THEY WILL AT SOME POINT IN TIME.THIS SHOULD BE A RECALL THIS IS TO DANGEROUS AND IT IS DEFINATELY A DISIGN FLAW,I HAVE READ WHERE MANY OTHER PEOPLE ARE HAVING THE SAME PROBLEM. THIS IS A 2010 CADILLAC SRX ,ISSUE STARTED AT 57,000 MILES
Source: NHTSA WEB SITE -
2009 CADILLAC CTS- SAGINAW, MI
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING 40 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE CHECK ENGINE CODE NEEDED TO BE RESET AND THE TIMING CHAIN POSSIBLY NEEDED TO BE REPLACED. THE CHECK ENGINE WARNING LIGHT WAS RESET, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2014 CADILLAC CTS- NOBLESVILLE, IN
2014 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO FOUR FLAT TIRES DUE TO LOW PROFILE WHEELS.*SMD THE CONSUMER BELIEVED IN ORDER TO ELIMINATE THE PROBLEM, CADILLAC NEEDS TO REPLACE THE 19 INCH WHEELS AND TIRES WITH 18 INCH WHEELS AND TIRES THAT CAME EQUIPPED ON THE VEHICLE. THE CONSUMER STATED SHE WAS NEVER INFORMED THE 19 INCH WHEELS AND TIRES WOULD BE SO EASILY DAMAGED, JUST BY DRIVING ON THE HIGHWAY. *JB
Source: CONSUMER LETTER -
2014 CADILLAC CTS- BATESVILLE, IN
2014 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO VEHICLE RIGHT FRONT TIRE PRESSURE GAUGE DROPPED TO ZERO WHILE DRIVING AND IT SHOWED THE TIRE NEEDED AIR. *SMD THE CONSUMER STATED ACCORDING TO THE WINDOW STICKER, THE VEHICLE WAS EQUIPPED WITH ALL SEASON RUN FLAT TIRES ALONG WITH A TIRE PRESSURE MONITOR SYSTEM . AFTER TAKING DELIVERY OF THE VEHICLE, SHE LEARNED THE VEHICLE WAS EQUIPPED WITH LOW- PROFILE TIRE. THE CONSUMER BELIEVED A WARNING SHOULD BE PROVIDED WHEN PURCHASING A VEHICLE WITH LOW-PROFILE TIRES, SINCE BUYERS DON'T HAVE THE OPPORTUNITY TO REVIEW THE MANUAL PRIOR TO PURCHASE.*JB
Source: CONSUMER LETTER -
2016 CADILLAC XTS- CRANSTON, RI
ON 2/31/16 I DROVE MY NEW VEHICLE FROM MY HOME TO THE GROCERY STORE APPROX.2.5 MILES AWAY,AS I WAS PARKING MY VEHICLE IN THE H/C SPOT ,A GOOD "SAMARITAN" TAPPED ON MY WINDOW & INFORMED ME THAT MY NEW VEHICLE WAS LEAKING GAS,HE CALLED 911 TO HAVE THE FIRE DEPARTMENT CLEAN UP THE GAS SPILL,I CALLED TRIPLE AAA TO DELIVER MY NEW VEHICLE TO THE CAR DEALERSHIP IN DELRAY BEACH FLA,THEY REPAIRED THE GAS LINE IN A FEW WEEKS,HOWEVER ON 3/6/16,I WAS DRIVING TO MY SUNDAY MASS @ OUR CHURCH IN TEQUESTA FLA.WHEN THE CAR ABRUPTLY STOPPED IN THE MIDDLE OF THE DRIVEWAY@ THE CHURCH PARKING AREA AGAIN A PARISHIONER(A GOOD SAMARITAN) SIGNALED ME TO STOP BECAUSE GAS WAS LEAKING FROM BELOW MY VEHICLE,I CALLED GM ROAD SERVICE TO RETRIEVE THE VEHICLE & DELIVER IT TO THE CAR DEALERSHIP IN DELRAY BEACH FLA.THE DEALERSHIP REFUSED TO REPAIR/WORK ON THE VEHICLE UNTIL I AGREED TO PAY FOR THE REPAIR COSTS,THEY CLAIM THAT A N ANIMAL HAD CHEWED THRU THE PLASTIC GAS LINE CAUSING THE LEAK & INSISTING THAT I CALL MY INSURANCE COMPANY TO FILE A CLAIM I HAVE VERY STRONG FEELINGS THAT GM HAS USED SUBSTANDARD MATERIALS ON ONE OF THE MUST IMPORTANT PARTS ON THIS NEW VEHICLE I COULD HAVE HAD A FIRE OR BLOWN UP IN MY NEW VEHICLE I MUST TO TRAVEL BACK TO MY HOME IN RHODE ISLAND IN JUNE & I FEAR FOR MY LIFE GM DOESN'T WANT TO ACKNOWLEDGE ANY RESPONSIBILITY FOR THIS PROBLEM, MR.S
Source: NHTSA WEB SITE