CADILLAC Complaints

I GOT INTO MY CAR AT WORK TO GO TO A BUSINESS. I INSERTED THE KEY AND STARTED THE CAR AND THE AIR BAGS IN THE STEERING WHEEL AND THE PASSENGER SIDE OF THE DASH DEPLOYED BREAKING THE DASH AND THE WINDSHIELD. THE CAR WAS STATIONARY AND PARKED IN MY COMPANY'S PARKING LOT.

DO YOU REALLY BELIEVE PLACING 2 PLASTIC CAPS ON A KEY SOLVES THIS IGNITION RECALL? THE RECALL IS FOR THE IGNITION SWITCH! I TOOK THE CAR IN TODAY AND THIS IS HOW THEY ADDRESSED THE ISSUE. THIS WAS A COMPLETE WASTE OF MY TIME AND I AM NO MORE SAFER NOW THAN BEFORE I WENT IN.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT CONDENSATION ENTERED INTO THE HEADLIGHT ASSEMBLY, WHICH WOULD SHORT OUT THE ELECTRICITY IN THE UNIT. THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED ON TWO PRIOR OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHILE DRIVING 50 MPH, THE AIR BAG LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAGS SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. UPDATED 05/11/16*LJ UPDATED 05/16/16. *JB

TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHILE DRIVING VARIOUS SPEEDS, THE SERVICE AIR BAG WARNING MESSAGE DISPLAYED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE PRESENCE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000. UPDATED 08/30/16*LJ *TR

TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK BRAKE FLUID WARNING LIGHT ILLUMINATED. THE CONTACT REFILLED THE VEHICLE WITH BRAKE FLUID. THE FOLLOWING DAY, THE CONTACT NOTICED A PUDDLE OF BRAKE FLUID LEAKING FROM THE VEHICLE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V225000 (SERVICES BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 136,000.

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING 40 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS ELIGIBLE FOR REPAIRS UNDER A CUSTOMER SATISFACTION CAMPAIGN RELATED TO THE TIMING CHAIN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 54,000.

VEHICLE HEADLAMPS WENT OUT TOTALLY WITHIN 2 DAYS AFTER MOISTURE AND CONDENSATION APPEARED BEHIND PROTECTIVE CLEAR SEALED COVERS. LEFT SIDE WENT OUT WHILE VEHICLE WAS IN MOTION, RIGHT SIDE WAS OUT WHEN I ARRIVED FOR SERVICE THE NEXT DAY. I WAS CHARGED $1354.47 BY CADILLAC TO REPLACE ALL COMPONENTS ON EACH SIDE, INCLUDING NEW CLEAR COVERS AND SEALS. I CHECKED ONLINE AND THIS IS A KNOWN ISSUE. WHEN I PICKED MY VEHICLE UP FROM CADILLAC DEALERSHIP, THERE WERE SEVERAL CADILLACS LINED UP, ALL WITH MOISTURE BEHIND THE CLEAR LENS COVERS. I COULD NOT DRIVE MY VEHICLE AT NIGHT UNTIL THIS REPAIR WAS COMPLETED.

TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS, WHERE IT WAS BROUGHT TO THE CONTACTS ATTENTION THAT RODENTS HAD CHEWED THROUGH THE WIRING IN THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

FEBRUARY 14, 2016 I WAS DRIVING TO WORK GOING ABOUT 50 MILES PER HOUR UPON APPROACHING 60 THE VEHICLE BEGIN TO LOSE POWER SO I STEERED OVER TO THE SIDE OF THE HIGHWAY AND HIT THE ONSTAR BUTTON TO TELL THEM THAT I WAS LOSING POWER AND THAT WOULD THEY RUN A DIAGNOSTIC THEY STATED THAT WOULD. THEY STATED ALSO WHAT THEY ARE GOING TO CHECK, BRAKING SYSTEM, ENGINE, TRANSMISSION ETC. WHEN THEY CAME BACK ONLINE ME NOT KNOW WHAT THEY REALLY DID CHECK I WAS TOLD THAT ALL WAS A GREEN LIGHT, SO I PROCEED TO CONTINUE ON MY WAY TO WORK, BUT IT HAPPEN AGAIN AND I CONTACTED THEM AGAIN AND WAS TOLD THE SAME THING. NEVER ONCE DID THEY DIAGNOSTIC ONLY MEANT THAT THEY WAS JUST CHECKING FOR CODES AND IT WAS NOT A TRUE DIAGNOSTIC CHECK. THEY ALSO NEVER OFFER TO TOW THE VEHICLE HOME OR TO THE DEALER. I WAS ABLE TO GET THE VEHICLE HOME AND TOOK IT TO THE FIRST MECHANIC AND WAS TOLD THAT THE YAW RATE SENSOR NEEDED REPLACED AT $500 SOMETHING DIDN'T SEEM RIGHT SO I TOOK IT TO A GM CERTIFIED MECHANIC AND WAS TOLD IT WAS THE HYDO-BOOST, PRESSURE HOSES NEEDED REPLACED AT $2600 ALONG ON THE PHONE BACK AND FORTH WITH ON STAR WHICH CLAIMED RESPONSIBILITY ON STAR STATED TO ME THAT GM TECH WANTED THE VEHICLE TAKEN TO THE DEALERSHIP AND THAT THEY WOULD PAY FOR THE DIAGNOSIS TO SEE WHAT WAS THE PROBLEM. SO GM CAME AND PICK THE VEHICLE UP AND TRANSPORTED TO BOMMORITO CADILLAC OF WHICH THEY INSPECTED THE VEHICLE AND REPORT BACK TO ON STAR WHICH STATED THAT THEY WASN'T RESPONSIBLE AND THAT THEY BELIEVED THAT GM SHOULD HANDLE IT FROM HERE. TO MAKE A LONG STORY SHORT GM CLAIMED NO RESPONSIBILITY FOR THIS EVEN THOUGH YOU GUY'S AND CONSUMER AFFAIRS WARNED THEM ABOUT THE ISSUE WITH THE BRAKING SYSTEM BEFORE AND THEY DONE NOTHING ABOUT IT EVEN THOUGH IT WAS A SAFETY ISSUE. MY COMPLAINT THAT THIS ISSUES SHOULD NOT BE MY RESPONSIBILITY NOR THE COST CAUSE THEY NEW THE POTENTIAL OF THIS FAILURE.