CADILLAC Complaints

View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2014 CADILLAC ATS
    - GALVESTON, TX

    TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED ON AN INCLINE, THERE WAS AN ABNORMAL GRINDING NOISE HEARD AND THE VEHICLE BEGAN TO ROLL BACKWARDS WITHOUT WARNING. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE VEHICLE STOPPED AFTER CRASHING INTO A POLE. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER WAS STUCK IN BETWEEN GEARS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN). THE FAILURE MILEAGE WAS 13,000. ..UPDATED 03/16/16 *BF THE CONSUMER SOLD THE VEHICLE BACK TO THE DEALER. UPDATED 03/22/16.*JB

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 CADILLAC SRX
    - MCKINNEY, TX

    AFTER A RAIN STORM, MY HEADLIGHTS CONDENSED UP, THEN THE RIGHT LAMP WENT OUT, AFTER REPLACING THE HEI LAMP, THE LEFT LAMP WENT OUT. THESE LAMPS ARE VARY COSTLY, PLUS THE LABOR, BECAUSE GM HAS A POOR SEAL AROUND THE HEADLAMP. THE VEHICLE WAS PARKED AT THE TIME OF THE RAIN.

    Source: NHTSA WEB SITE
  • 2010 CADILLAC SRX
    - MCGEHEE, AR

    BOTH HEADLIGHTS HAVE HAD TO BE REPLACED AND ONE OF THEM IS ALREADY ACCUMULATING MOISTURE AND HAS BURNED OUT AGAIN. I DO NOT UNDERSTAND WHY THIS IS NOT A RECALL, AS IT IS VERY DANGEROUS AND HAS BEEN VERY COSTLY.

    Source: NHTSA WEB SITE
  • 2010 CADILLAC SRX
    - YUMA, AZ

    TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE HEADLIGHT FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT CONDENSATION IN THE HEADLIGHT UNIT CAUSED A FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,866.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 CADILLAC ESCALADE HYBRID
    - SOMERVILLE, NJ

    EXPERIENCED INTERMITTENT ILLUMINATION OF THE SERVICE ENGINE SOON LAMP, ILLUMINATION OF DIAGNOSTIC TROUBLE CODES INCLUDING SERVICE BRAKES SOON, REDUCED ENGINE POWER, STABILITRAK, BATTERY AND STALLING OF VEHICLE. TAKEN TO THE DEALER FOR SERVICE REPEATEDLY AND DEALER CANNOT DIAGNOSE. ALSO CONTACTED GM TO NO AVAIL. SEARCHED ONLINE AND DISCOVERED THAT A RECALL WAS ISSUED BY THE NHTSA: ORIGINAL RECALL FROM THE NHTSA MANUFACTURER'S REPORT DATE: MAY 18, 2009 NHTSA CAMPAIGN ID NUMBER: 09V154000 NHTSA ACTION NUMBER: N/A COMPONENT: FUEL SYSTEM, GASOLINE POTENTIAL NUMBER OF UNITS AFFECTED: 27,188 MANUFACTURER SHOULD REPLACE A NEW FUEL SYSTEM CONTROL MODULE FREE OF CHARGE. HOWEVER, THE MANUFACTURER HAS REFUSED TO DIAGNOSE AND IS NOT OFFERING ANY FURTHER ASSISTANCE. EVEN THOUGH I HAVE TAKEN THE VEHICLE TO THE DEALER REPEATEDLY.

    Source: NHTSA WEB SITE
  • 2003 CADILLAC CTS
    - ESSEX, MD

    TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT LEFT THE VEHICLE AT THE DEALER OVERNIGHT FOR AN OIL CHANGE. THE CONTACT RECEIVED A CALL FROM THE DEALER THAT, DUE TO A STRIPPED SCREW IN THE OIL PAN, THE OIL CHANGE COULD NOT BE PERFORMED. THE CONTACT OBSERVED A LARGE AMOUNT OF OIL UNDER THE FRONT OF THE VEHICLE WHEN IT WAS RETRIEVED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2016 CADILLAC ESCALADE
    - DOWNERSGROVE, IL

    TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE BEGAN TO VIBRATE AS THE SPEED INCREASED. THE VEHICLE WAS TAKEN TO BE REPAIRED BUT THE DEALER COULD NOT REMEDY THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. UPDATED 05/11/16*LJ *JS

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2004 CADILLAC CTS
    - URBANA, IL

    2004 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO THROTTLE BODY ASSEMBLY ISSUES. *SMD THE CONSUMER STATED THE THROTTLE WAS EITHER REPLACED OR SERVICED SIX TIMES. BECAUSE THE VEHICLE WOULD NOT GO OVER 45- 50 MPH. *JB

    Source: CONSUMER LETTER
  • 2006 CADILLAC CTS
    - ANTHONY, KS

    THE CAR WAS BEING PARKED AT HOSPITAL BY MY DAUGHTER WHERE SHE WORKS THE BRAKE PUSHED ALL THE WAY TO FLOOR CAR HIT BUILDING NO INJURERS 2ND TIME THIS HAS HAPPENED THE CAR HAS FRONT DAMAGE NO AIRBAG DEPLOYED THERE ARE OVER 500 TIMES THIS HAS HAPPENED LOOKING AT WEBSITES THIS NEEDS FIXED BEFORE MORE PEOPLE GET KILLED ALL THE SAME CARS

    Source: NHTSA WEB SITE
  • 2007 CADILLAC CTS
    - ST. LOUIS, MO

    PURRCHASED CAR USED IN 2010. WHILE ON A TRIP EAST THE ENINE WOULD STAR REVVING UP DURING ANY TYYPE OF ACCELARATION.I CALLED ON-STAR FOR AN ANALISIS OF WHAT MIGHT BE THE PROBLEM.THEY RAN A REPORT WHILE I WAS STILL DRIVING AND CAME BACK WITA DIAGNOSIS OF LOW LVEL OF MOTOR OIL.I TOLD THEM I SHHOWED A LEVEL OF OVER 20% .THEY SAID IT WAS OK TO DRIVE HOME BUT TO GET AN OIL CHANGE AS SOON AS I GOT HOME. THIS PRROBLEM HAS PERSISTED EVER SINCE,REGSRDLESS OF THE OIL LEVEL. I INQUIED ABOUT THIS PROBLEM ON THE INTERNET AND SEVERAL CAME BACK WITH "THIS IS COMMON FOR CADILLACS AND FOR ME TOSTART CARRYING SOME OIL IN THE TRUNK BBECAUSE THESE CARS OF THIS DATE HAD NO OIL GAUGE AND THEREFORE THE REVVING NOISE WAS THE ONLY CLUE ITHIS CAR WOULD GIVE ME THAR IT NEEDS OIL.. SO I AM CONFUSED! WHY IS THERE NO OIL GAUGE IN THIS CAR? EXPECIALLY WHEN IT IS EQUIPPED WITH A 3.6 HIGH PERFORMANCE ENGINE? .I DON'T KNOW IF THIS IS TRUE OR NOT BUT I HAVE BEEN TOLD THAT THERE WAS A LAWSUIT FILED AND RIGHT AFTER THE COMPANY STARTED TO INSTALL OIL GAUGES IN THE NEWER MODELS AGAIN. I CANNOT GET ANY ANSWERS FROM DEALERS AND I WOULD LIKE TO KNOW IF THERE HAS BEEN MORE OF THESE CONCERNS BESIDES MINE AND WHAT WAS THE END RESULTS IF ANY.

    Source: NHTSA WEB SITE