CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2007 CADILLAC CTS- CLINTON TOWNSHIP, MI
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE WOULD START, BUT FAILED TO SHIFT INTO THE ACCURATE GEAR AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RADIATOR AND HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 CADILLAC SRX- BAYTOWN, TX
SERVICE THEFT SYSTEM CAME ON ONE DAY AND IT WONT GIVE ME THE KEY BACK I HAVE TO TAKE IT OUT MANUALY ALSO WONT READ MILES, TEMPERATURE, FUEL AND SOMETIMES WHILE ON THE ROAD IT WILL DIE COMPLETELY, IT READS SERVICE THEFT SYSTEM AND SERVICE STABILITY
Source: NHTSA WEB SITE -
2005 CADILLAC DTS- BRONX, NY
THE FRONT HEAD LIGHTS ON MY 2006 CADILLAC DTS GO OUT AT ALL TIMES. I HAVE TO CONTINUOUSLY CUT OUT AND I HAVE TO TURN THE LIGHT SWITCH OFF AND ON SO I CAN DRIVE AT NIGHT. II PREVIOUSLY OWNED ANOTHER 2006 CADILLAC DTS WITH THE SAME PROBLEMS. I TOOK THE VEHICLE TO A CADILLAC DEALER KRISTAL AUTO MALL IN BROOKLYN, NY AND THEY FIX THE PROBLEM WHICH THEY SAID WAS A FAULTY BALLAST. IT WAS FAULTY ON BOTH HEADLIGHTS. AND NOW IN THE DTS I HAVE, IT IS FAULTY TOO. THERE HAS BEEN A RECALL ON THIS SAME ISSUE IN OTHER GM VEHICLES.
Source: NHTSA WEB SITE -
2015 CADILLAC ESCALADE ESV- BOCA RATON, FL
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE ESV. WHILE THE VEHICLE WAS PARKED WITH THE AIR CONDITIONING ACTIVATED, THE HEAT INDEPENDENTLY TURNED ALL THE WAY UP IN THE REAR OF THE VEHICLE WITHOUT WARNING. THE HEAT CAUSED ONE OF THE OCCUPANTS TO PASS OUT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE AND THAT THE COMPUTER HAD TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 CADILLAC CTS- NORFOLK, VA
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHEN THE VEHICLE WAS STARTED, THE FRONT PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 172,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2002 CADILLAC ESCALADE- MONROE, NC
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A REAR END CRASH WHILE DRIVING 25 MPH. AS A RESULT, THE SEAT BELTS FRACTURED AND UNLATCHED INDEPENDENTLY. THE SECURITY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WERE THREE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 214,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 CADILLAC SRX- HARTSVILLE, SC
REAR HATCH OPENED ON ITS OWN WHILE DRIVING DOWN THE HIGHWAY. REAR HATCH ACTED ERRATIC AFTER THAT AND RAISED 3/4 OF THE WAY AND CAME DOWN RAPIDLY, ALMOST TRAPPING PERSON. REAR HATCH THEN CLOSED AND WOULD NOT OPEN EVEN ON MANUAL SETTING. HEARD LOUD RUSH OF WATER WHILE BACKING OUT LIKE IT WAS RUNNING DOWN THE INSIDE PANELS IN REAR, NO WATER NOTED ON REAR CARGO CARPET. TOOK TO DEALER, FOUND MODULE SHORTED OUT. REPORTED TO DEALER AFTER RESEARCH, WHILE WAITING ON PART, THAT OTHER COMPLAINT FOUND ONLINE SIMILAR, NOTED TIED TO WATER FROM SUNROOF DRAIN, ASKED THEM TO CHECK IF MODULE WAS WET. NOTED HAD SUNROOF DRAIN REPLACED PRIOR ON THE RECALL.. DEALER NOTED NO CONNECTION. PICKED UP CAR AFTER NEW MODULE ON SAT.; PICKED UP GROCERIES ON TUES. AND FOUND CARPET WET IN BACK. FOUND 1" OF WATER IN SIDE STORAGE IN REAR ON PASSENGER SIDE UNDER CARPET AND 1" OF WATER IN SPARE TIRE AREA UNDER CARGO WITH REAR HATCH MODULE/MOTOR SITTING IN THE 1" OF WATER. THEN HATCH WOULD NOT WORK AGAIN- CALLED DEALER- SET TO TAKE CAR BACK AGAIN THIS SAT.. REQUESTED CADILLAC CARE AND DEALER TO CONTACT SAFETY DEPT. OF CADILLAC SINCE REAR HATCH SHOULD NEVER OPEN BY ITSELF WHILE DRIVING DOWN HIGHWAY, AND THEY INFORMED ME THEY HAVE NO WAY TO CONTACT ANYONE AT CADILLAC REGARDING SAFETY CONCERNS. *TR
Source: NHTSA WEB SITE -
2015 CADILLAC SRX- SARASOTA, FL
ON NOV 1ST 2015 RETURNING FROM NORTH CAROLINA TO FLORIDA MY HEATED SEAT OVERHEATED CAUSING 2ND DEGREE BURNS. THE DEALERSHIP DENIES ANY PROBLEMS EVEN AFTER I SHOWED THEM PHOTO OF THE INJURY.
Source: NHTSA WEB SITE -
2011 CADILLAC SRX- THIELLS, NY
THE VEHICLE HESITATES WHEN ACCELERATING ON HIGHWAY AT ABOUT 40 TO 50 MPH. VEHICLE JUST STALLS OUT WHEN DRIVING.
Source: NHTSA WEB SITE -
2005 CADILLAC STS- OCEAN PINES, MD
S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM CONSTITUENT RE COPY OF A LETTER ADDRESSED TO GENERAL MOTORS CHIEF EXECUTIVE OFFICER MARY BARRA REGARDING THE RECALL OF VEHICLES THAT CAN LEAK OIL AND CATCH FIRE. *SMD THE CONSUMER STATED THE TECHNICIAN SHOWED HIM WHERE BURNT OIL HAD LEAKED THROUGH ENGINE GASKETS BETWEEN THE CRANKCASE AND MANIFOLD. THE CONSUMER WAS QUOTED A PRICE OF $ 4,153.00 FOR THE REPLACEMENT OF THE GASKETS. THE PRICE WENT UP, AFTER THE REPAIRS WERE IN PROGRESS. THE CONSUMER WAS INFORMED ADDITIONAL GASKETS WERE NEEDED. *JB
Source: FORWARDED FROM A CONGRESSIONAL OFFICE