CADILLAC Complaints

View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2005 CADILLAC CTS
    - FORT MYERS, FL

    TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE DRIVING 35 MPH, THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000. UPDATED 04/14/16*LJ UPDATED 04/18/16.*JB

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 CADILLAC CTS
    - FRAMINGHAM, MA

    TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED PREMATURELY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 70,000. UPDATED 03/11/16*LJ *TR

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2012 CADILLAC CTS
    - JACKSONVILLE, FL

    WHILE DRIVING THE VEHICLE I HAVE EXPERIENCED ISSUES WITH THE AUTOMATIC TRANSMISSION ISSUE WHEN THE VEHICLE SHIFTS GEARS. THE CAR WILL VIBRATE WHEN ATTEMPTING TO SHIFT GEARS AND CAUSE ME TO OCCASIONALLY HAVE TO SLOW DOWN OR SPEED UP IN ORDER FOR THE TRANSMISSION TO SHIFT INTO THE NEXT GEAR. THE ISSUE IS REFLECTING IN THE RPM GAUGE, WHICH WHEN THIS PROBLEM OCCURS THE RPMS APPEAR TO BOUNCE UP AND DOWN UNTIL THE GEARS FULLY ENGAGE. I HAVE EXPERIENCED THIS ISSUE WHILE ATTEMPTING TO MERGE ONTO THE HIGHWAY WHERE THE CAR WILL VIBRATE WHILE UPSHIFTING AND I WILL HAVE TO EITHER LET OFF OF THE GAS PEDAL OR PUSH DOWN MORE IN ORDER TO MAKE THE ISSUE STOP. SHIFTING IS FAR FROM SMOOTH IN THIS VEHICLE. ISSUE HAS BEEN OCCURRING SINCE MARCH OF 2015 WHEN I PURCHASED THE VEHICLE. I HAVE ALREADY TAKEN IT TO THE LOCAL DEALER, WHICH I HAVE BEEN TOLD CADILLAC AND GM ARE AWARE, BUT THE DEALER WAS ADVISED NOT TO CONDUCT ANY REPAIRS.

    Source: NHTSA WEB SITE
  • 2010 CADILLAC SRX
    - CAGUAS, PR

    TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT INTO GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V595000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 77,921.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2003 CADILLAC DEVILLE
    - ATLANTA, GA

    KEYS HAVE BEEN RECALLED. NHTSA RECALL #14V355. KEY ROTATION SAFETY RECALL HERE. DEALERS INSIST THAT I MUST BRING IN THE CAR TO GET THE 20 CENT KEY PART, ELSE GM WON'T PAY THEM. I DON'T HAVE A SPARE 2 HOURS. GM COULD EASILY SEND ME NEW KEYS OR THE 20 CENT PLASTIC PIECES THAT I COULD INSERT MYSELF. DEALERS I'VE SPOKEN WITH SAY THIS CHANGE IN THE CENTER OF GRAVITY FOR THE KEY RING ISN'T A COMPLETE SOLUTION, JUST A BAND-AID THAT WILL REDUCE THE INCIDENCE. PLEASE FORCE GM TO SEND REPLACEMENT KEYS OR JUSTIFY THE NEED TO FORCE OWNERS TO BRING IN THEIR CARS FOR A 20 CENT PLASTIC KEY MODIFICATION.

    Source: NHTSA WEB SITE
  • 2015 CADILLAC ESCALADE
    - OLD GREENWICH, CT

    SPONTANEOUS EXPLOSION OF SUNROOF WHILE DRIVING ON HIGHWAY SENDING A SHOWER OF GLASS ALL OVER THE OCCUPANTS OF THE CAR. DRIVING ON HIGHWAY WITH NO OVERPASS - THIS WAS NOT THE CAUSE OF A ROCK OR SOMETHING HITTING. SUNROOF SIMPLY SHATTERED FOR NO REASON.

    Source: NHTSA WEB SITE
  • 2010 CADILLAC SRX
    - ANTIOCH, TN

    CONDENSATION IN BOTH HEADLIGHTS HAVE CAUSED BOT HEADLIGHTS TO GO OUT. FIRST HEADLIGHT WENT OUT WHILE RAINING AT NIGHT ON A SECONDARY ROAD. ABOUT 5 DAYS LATER AFTER THE CONDENSATION DRIED THE HEAD LIGHT CAME BACK ON. THIS TIME THE LEFT HEADLIGHT WENT OUT AFTER A PROLONGED RAIN AND NOW THE RIGHT HEADLIGHT IS OUT DUE TO CONDENSATION IN THAT ENCASEMENT. I BOUGHT THE GM MAJOR GUARD WARRANTY AND WAS TOLD THIS WAS BUMPER TO BUMPER COVERAGE, YET AM BEING TOLD BY THE DEALERSHIP AND GM THIS IS NOT COVERED. THIS IS AN OBVIOUS MANUFACTURING DEFECT WHICH IS A A TRUE SAFETY CONCERN. WHY IS GM NOT BEING HELD ACCOUNTABLE FOR THIS. THIS EVENTUALLY RESULT IN AN ACCIDENT.

    Source: NHTSA WEB SITE
  • 2007 CADILLAC DTS
    - LYNWOOD, IL

    TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT WAS SMOKE AROUND THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT OIL WAS LEAKING ONTO THE MANIFOLD PRODUCING THE ABNORMAL ODOR. IN ADDITION, THE TECHNICIAN STATED THAT THE ENGINE NEEDED TO BE RESEALED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000. UPDATED 02/12/16*LJ THE CONSUMER STATED THE CRANK CASE LEAKED OIL ONTO THE MANIFOLD

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2003 CADILLAC CTS
    - CANTON, MI

    TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT THE FRAME UNDERNEATH THE FRONT DRIVER SEAT WAS RUSTED OUT, CAUSING HOLES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS INFORMED THAT THE FAILURE WAS DUE TO THE AGE OF THE VEHICLE AND THAT THERE WAS NO REMEDY AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 CADILLAC SRX
    - BROCKTON, MA

    PASSENGER SIDE FRONT SEALED HEADLAMP HAD A BUILD UP OF WATER AND SHORTED OUT. WHILE DRIVING ON THE HIGHWAY.RT. 495 IN MA.

    Source: NHTSA WEB SITE