CADILLAC Complaints

TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 20 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE FRONT DRIVER SIDE SHOULDER SEAT BELT RETRACTOR FAILED TO FUNCTION AND THE WEBBING WOULD NOT RELEASE PROPERLY. AS A RESULT, THE DRIVER STRUCK THE STEERING WHEEL WITH FORCE. THE CONTACT SUFFERED FROM BACK AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE SUSTAINED MINOR REAR END DAMAGE AND WAS DRIVEN FROM THE SCENE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE REAR BUMPER WAS REPLACED; HOWEVER, THE SEAT BELT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.

WHEN ACCELERATING, CAR LUNGES FORWARD AND KICKS BACK WHEN TRANSMISSION IS CHANGING GEARS AT RELATIVELY LOW SPEED. CAR HAS BEEN BROUGHT TO DEALER (VERA CADILLAC IN PEMBROKE PINES) NUMEROUS TIMES BUT DEALER CLAIMS IT IS A NORMAL CONDITION. WHEN PRESSED THE SERVICE MANGER ADMITTED IT IS NORMAL BUT ON THE EXTREME SIDE BUT REFUSES TO REMEDY THE SITUATION. I BELIEVE THE CAR IS UNSAFE AND SHOULD BE REPAIRED. GM CORPORATE HAS BEEN HAS BEEN CONTACTED ON NUMEROUS OCCASIONS AND IS UNCOOPERATIVE AND REFUSES TO RETURN PHONES. THEY HAVE ALSO REFUSED TO REMEDY THE SITUATION.

WHEN ACCELERATING, CAR LUNGES FORWARD AND KICKS BACK WHEN TRANSMISSION IS CHANGING GEARS AT RELATIVELY LOW SPEED. CAR HAS BEEN BROUGHT TO DEALER (VERA CADILLAC IN PEMBROKE PINES) NUMEROUS TIMES BUT DEALER CLAIMS IT IS A NORMAL CONDITION. WHEN PRESSED THE SERVICE MANGER ADMITTED IT IS NORMAL BUT ON THE EXTREME SIDE BUT REFUSES TO REMEDY THE SITUATION. I BELIEVE THE CAR IS UNSAFE AND SHOULD BE REPAIRED. GM CORPORATE HAS BEEN HAS BEEN CONTACTED ON NUMEROUS OCCASIONS AND IS UNCOOPERATIVE AND REFUSES TO RETURN PHONES. THEY HAVE ALSO REFUSED TO REMEDY THE SITUATION.

SINCE MAY 2015, GOING DOWN THE ROAD THE AIR BAG LIGHT COMES ON, THEN AGAIN IN JUNE 2015 GOING DOWN THE ROAD THE LIGHT COMES ON AGAIN AND STAYS ON. ONCE AGAIN , IN JULY LIGHTS COMES BACK ON AND STAYS ON HAS NOT GONE OUT AS OF 21 JULY 2015.. WE BROUGHT THE CAR IN 2014 WITH ONLY 19,000 MILES, THE CAR NOW ONLY HAS 32,500 ODD MILES ON IT. WE NEED TO KNOW IF IT HAS A RECALL , DO NOT FEEL SAFE DRIVING IT AS OF NOW... WE DO SEE THAT THERE ARE RECALLS FOR THE YEARS OFF 2000-2008...

I WAS DRIVING INTO A DRUGSTORE PARKING LOT AND AS I APPLIED THE BRAKES THE CAR SPED UP INSTEAD OF STOPPING, THE MORE I APPLIED THE BRAKES THE FASTER THE CAR WENT...IT APPEARS THAT THE SPEED WENT FROM ABOUT 10 MPH TO ABOUT 40 MPH AND AS A RESULT OF THIS, MY CAR SPED UP AND WENT ACROSS A BUSY INTERSECTION AND INTO ANOTHER DRUGSTORE PARKING LOT. HAD IT NOT BEEN FOR THE PILLARS IN FROM OF THE SECOND DRUGSTORE, WE PROBABLY WOULD BE DEAD. THE CAR SIMPLY WOULD NOT STOP! IT EVENTUALLY STOPPED AFTER HITTING THE PILLARS AT THE SECOND DRUGSTORE. IT WAS GOD WHO BLESSED UP AND KEPT US HERE ON THIS EARTH..MY CAR WAS TOTALED. NOW I AM WITHOUT A VEHICLE. THIS CAR WAS A RUNAWAY CAR AT THE TIME THAT THE ACCIDENT OCCURRED.

I PURCHASED THE CAR NEW, BUT THE FRONT SUSPENSION HAS BEEN A PROBLEM FROM THE BEGINNING. SQUEAKS, RATTLES, VIBRATIONS AND THUMPING PREVAILED FROM THE BEGINNING THE DEALER REPLACED A STRUT AFTER 10K, THEN STEERING AND THEN BUSHINGS. HOWEVER, ALL THE SYMPTOMS ABOVE REMAINED. AT LOWER SPEEDS, THE VIBRATIONS WORSENED, AS DID THE MOANING, THE RATTLING, ETCETERA. OTHERWISE, THE CAR AS A WHOLE HAS BEEN RELIABLE, INCLUDING ENGINE AND BRAKES. I PERFORMED ALL SCHEDULED MAINTENANCE RELIGIOUSLY, I DRIVE GENTLY AND MOSTLY HIGHWAY. A NEW DEALER OPENED CLOSER TO HOME, AND I BEGAN GOING TO THEM. LAST DECEMBER, I ASKED THEM TO REPAIR THE FRONT END, AFTER YEARS OF ENDURING A LOUSY RIDE. THE VEHICLE NOW HAD 80,000 MILES. AFTER 3 DAYS, AND $1700, THE DEALERSHIP SEEMED TO HAVE FIXED THE ISSUES, WITH NEW STRUTS, BUSHINGS AND STEERING COIL. HOWEVER, WITHIN 3 MONTHS, ALL THE ORIGINAL DEFECTS REEMERGED. IN FACT, THE VIBRATIONS WORSENED, WITH A FEELING THAT THE ENTIRE SUSPENSION WAS LOOSE FROM THE CHASSIS, AND VIBRATIONAL THUMPS AT HIGHWAY DRIVING SOUND LIKE AN 18 WHEELER WHEN IT DRIVES OVER TRAIN TRACKS, WITH BOOMS, AS IF THE AXLE DISENGAGES FROM THE ENTIRE MONO-FRAME. THE ENGINE HAS BEEN RELIABLE AND FINE, I LIKE THE INTERIOR AND EXTERIOR LOOKS. HOWEVER, I STRONGLY BELIEVE THE FRONT SUSPENSION IS A FUNDAMENTAL DESIGN FLAW AND HAS ROBBED ME FROM ENJOYING ANY MOMENT IN THIS VEHICLE. FINALLY, I AM GETTING MORE CONCERNED ABOUT THE SAFETY OF THE FRONT END. IF THE DEALERSHIP CAN'T IMPROVE IT, WHEN I SCHEDULE MY SERVICE IN TWO WEEKS, I WILL SELL MY CAR IN DESPAIR, BUT I'M DEEPLY DISAPPOINTED IN THE PERFORMANCE OF THIS VEHICLE, THE AWFUL RIDE QUALITY, AND CHRONIC SYMPTOMS WHICH NO CAR SHOULD EVER DISPLAY. I SINCERELY HOPE YOU CONSIDER THIS PROBLEM IN THIS VEHICLE. THANKS. *TR

TL* THE CONTACT OWNS A 1997 CADILLAC ELDORADO. WHILE DRIVING VARIOUS SPEEDS, THE ANTI BRAKING SYSTEM AUTOMATICALLY ENGAGED WITHOUT WARNING. THE CONTACT NOTICED A FUEL ODOR WHEN SHE TURNED THE IGNITION SWITCH INTO THE RUN POSITION. THE CONTACT WAS UNABLE TO TURN THE IGNITION SWITCH INTO THE RUN POSITION INTERMITTENTLY AND HEARD AN ABNORMAL NOISE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

MY SON WAS DRIVING DOWN THE ROAD AT 35 MILES AND HOUR AND THE ENGINE DROPPED OUT OF THE CAR. UPON INSPECTION OF THE CAR AFTERWARDS, IT APPEARS THAT THE RUBBER BUSHINGS ON FOUR BOLTS FOR THE ENGINE MOUNTS HAD DISINTEGRATED / DRY ROTTED AND THE BOLTS THAT WERE HOLDING THE ENGINE INTO CAR WERE SEVERLY RUSTED WHICH RESULTED IN LETTING THE ENGINE DROP OUT OF THE CAR. THE CAR HAD JUST PASSED INSPECTION. THERE WAS NO RUST ON THE BODY OF THE CAR AND ONLY SLIGHT SURFACE RUST ON VERY LITTLE OF THE CARS UNDERCARRAGE. MY SON WAS DRIVING DOWN THE HIGHWAY AT 65 MILES AN HOUR THE DAY BEFORE. IT IS MY UNDERSTANDING THAT YOU COULD NOT SEE THIS DRY ROT ON THE ENGINE MOUNTS WHEN THE ENGINE WAS MOUNTED IN CORRECT POSITION.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LIFTGATE INTERMITTENTLY DROPPED DOWN AND TRIED TO CLOSE CONSTANTLY WHILE THE CONTACT WAS PARTIALLY INSIDE THE HATCH AREA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SUSTAINED INJURIES TO THE NECK, BACK, AND HEAD THAT DID NOT REQUIRE MEDICAL ATTENTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000. UPDATED 11/25/15*LJ

TL* THE CONTACT OWNS A 2015 CADILLAC CTS. THE CONTACT STATED THAT VARIOUS WARNING LIGHTS ILLUMINATED AND THE VEHICLE ACCELERATED FROM 35 TO 45 MPH INDEPENDENTLY. THE CONTACT STATED THAT THE PERIOD OF ACCELERATION BRIEFLY OCCURRED THEN THE VEHICLE RESUMED OPERATING NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUSES FAILED IN THE TRANSMISSION (TCN). THE VEHICLE WAS REPAIRED. MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.