CADILLAC Complaints

TL* THE CONTACT OWNED A 2003 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 30 MPH AND APPROACHING A STOP LIGHT, THE BRAKE PEDAL WAS APPLIED, BUT THE CONTACT'S FOOT SLIPPED. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND THE PASSENGER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT AFTER OPENING THE REAR POWER LIFTGATE DOOR, THE DOOR ERRONEOUSLY CLOSED WHILE THE CONTACT WAS PARTIALLY INSIDE THE HATCH AREA. THE CONTACT WAS TEMPORARILY ENTRAPPED AND HAD DIFFICULTY EXITING FROM THE POWERED DOOR. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2008 CADILLAC DTS. WHILE DRIVING APPROXIMATELY 50 MPH AND ATTEMPTING TO DECELERATE, THE BRAKE PEDAL WAS ENGAGED AND FAILED TO SLOW THE VEHICLE DOWN. THE CONTACT STATED THAT THE PEDAL SANK TO TO THE FLOORBOARD. THE VEHICLE INDEPENDENTLY ACCELERATED FROM 50 MPH TO 70 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT THE REAR LIFTGATE BECAME INOPERABLE AND CLOSED INDEPENDENTLY WITHOUT WARNING. THE CONTACT SUSTAINED A HEAD INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE THE DRIVING 50 MPH, THE POWER STEERING LIGHT ILLUMINATED AND PREVENTED THE DRIVER FROM TURNING THE STEERING WHEEL. THE VEHICLE WAS TOWED TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 11,100.

I PURCHASED A NEW 2014 CADILLAC SRX. AFTER LESS THAN TWO YEARS AND 24,728 MILES THE DEALER TELLS ME MY TIRES ARE WORN OUT. I QUESTION THE DEALER BECAUSE I HAVE MAINTAINED THE TIRES IN ACCORDANCE WITH GM AND CADILLAC GUIDELINES. I DID NOT UNDERSTAND WHY A 40K VEHICLE WOULD HAVE SOLD NEW WOULD REQUIRE NEW TIRES WHEN LESS THAN TWO YEARS OLD. THE QUALITY OF THE TIRES BEEN SOLD ON NEW VEHICLES NEEDS TO BE INVESTIGATED. THIS IS A TOTAL MISREPRESENTATION TO THE CONSUMER. UPDATED 10/06/15*LJ UPDATED 11/13/2017*CN

TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHILE DRIVING AT 60 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,663.

TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE STARTING THE VEHICLE, THE FRONT PASSENGER SIDE AIR BAG OFF INDICATOR ILLUMINATED CONTINUOUSLY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

I BOUGHT THE CAR NEW, I HAVE HAD A LOUD BANG IN THE REAR END WHEN THE AUTOMATIC TRANSMISSION CHANGES GEARS. I HAVE BEEN INTO THE DEALER NUMEROUS TIMES WITH THE SAME COMPLAINT BUT THEY NEVER CORRECTED IT OR EVEN EXPLAINED IT. THERE WAS A RECALL ON THE PINION SEAL THAT THEY DID REPLACE BUT IT DID NOT HELP THE BANG IN THE REAR END. RECENTLY, I HAVE BEEN TOLD IT IS A PROBLEM WITH THE DIFFERENTIAL AND BUSHINGS WHICH ARE COMPLETELY WORN OUT AND THAT THE DIFFERENTIAL CAN SHIFT AND CAUSE ADDITIONAL DAMAGE. I WENT BACK INTO THE DEALER WHO SENT 78 PAGES OF REPAIR AND COMPLAINT HISTORY OF THIS CAR TO GENERAL MOTORS, WHO BASICALLY SAID IF I WOULD HAVE CONTACTED THEM WHILE IT WAS UNDER WARRANTY THEY MIGHT TAKE STEPS WITH THE REPAIR. WELL I DID CONTACT THEM DURING THE EARLIER YEARS SO I DO NOT UNDERSTAND WHY THEY ARE NOT TAKING RESPONSIBILITY FOR THE DEFECT TODAY.