CADILLAC Complaints

ONGOING ISSUES WITH THE VEHICLE TRANSMISSION AND SPEEDOMETER SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS RETURNED TO LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC) REFERENCE INVOICE # [XXX] MORE THAT FIVE (5) TIMES FOR THE SAME ISSUES. ISSUES RANGE FROM: DUE TO INADVERTENT ACCELERATION OF THE ENGINE, THE SPEEDOMETER READ THAT IT IS TRAVELING AT 160 MILES AN HOUR WHEN TRAVELING AT APPROXIMATELY 70 MILES AND HOUR. SPEEDOMETER GAGE DOES NOT RESET AND VEHICLE ACCELERATES CAUSING THE TRANSMISSION TO LAG IN IT'S ACCELERATION RESPONSE TIME. TO BACK UP GALLERY CAMERA ERROR WANING CODES ON JUNE 18TH I CONTACTED GENERAL MOTORS REGARDING MY VEHICLE PROBLEM AND ISSUES WITH GETTING ASSISTANCE FROM LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC). I HAVE BEEN WORKING WITH [XXX] A SUPERVISOR AT GENERAL MOTORS, CASE # [XXX] WHO CAN BE REACHED AT 18667905700 EXT # [XXX], [XXX] CONTACTED LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC). ABOUT GETTING HELP THROUGH MY CURRENT WARRANTY TO FIX THE ISSUES WITH THE CAR, HE WAS INFORMED BY [XXX], THAT THEY WILL NOT BE ABLE TO PROVIDE ME A LOANER CAR PER THE DMA. AND SERVICE MANAGER ADVICE, WITH THE KNOWLEDGE THAT THERE IS CLUSTERS ARE ON RESTRICTION SO WE CAN NOT GET ONE ISSUE WITH THE VEHICLE AND THAT THEY "ARE ON RESTRICTION SO WE CAN NOT GET ONE" ([XXX] , LEGACY AUTOMOTIVE WARRANTY ADMINISTRATOR) SEE EMAIL ABOVE. CURRENT SITUATION: ON JULY 8TH, I CONTACTED GNERAL MOTORS ABOUT THE RECALL ON VIN: [XXX] AND TO VERIFY THAT THE CLUSTER DISPLAY WAS ORDERED AND THAT THE KNOWN ISSUES WAS FIXED. THE FINDINGS ARE AS FOLLOWS: THERE HAS BEEN MORE THAN 10 RECALLS ON THIS VEHICLE. STILL NO RESOLUTION TO THE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2005 CADILLAC DEVILLE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

MAY '15 NOTICED SMALL PINK PUDDLE OF FLUID ON THE GARAGE FLOOR UNDER FRONT PASSENGER SIDE. NEW SET OF BRAKES PUT ON IN JAN '15 SO DROVE TO MY MECHANIC. WHEN I DID A HARD LEFT INTO THE PARKING SPOT AT 2-5 MPH THE CAR BRAKE PEDAL SHUTTERED, WENT TO THE FLOOR AND I WAS BARELY ABLE TO STOP. MECHANIC HAD IT FOR 3 HRS TRYING TO FIGURE OUT THE PROBLEM/TEST DRIVING IT MANY TIMES. THEY COULD NOT FIND ANYTHING WRONG. TWO WEEKS AGO THE "SERVICE BRAKE ASSIST" DASH MESSAGE CAME ON. I LOOKED IT UP ON THE COMPUTER. I FOUND OVER 75+ COMPLAINTS OF OTHER CADILLAC CTS OWNERS WITH THE SAME PROBLEM. ALL OF THEM HAD THEIR MECHANIC OR DEALER LOOK AT THE PROBLEM. MOST OF THOSE FAILED TO FIND ANY PROBLEM OR REPAIRED THINGS THAT DID NOT FIX THE PROBLEM. ALMOST EVERYONE SAID GM SHOULD DO SOMETHING OR AT LEAST LET OWNERS KNOW. THE SITUATION IS VERY DANGEROUS. I ALSO CAME ACROSS THE WAY TO FIX THE PROBLEM FROM A COMPLAINT FORUM POSTER : "IT IS A WIRING HARNESS PROBLEM - HAVE YOUR MECHANIC CHECK THE WIRING HARNESS FOR SOURCES OF INDUCTIVE VOLTAGE. EVENTUALLY, AN INTELLIGENT MECHANIC FABRICATED A NEW HARNESS WITH NEW TERMINAL GROUNDS FROM THE EBCM TO THE LEFT WHEEL SPEED SENSOR AND REROUTED THE HARNESS AWAY FROM ANY POSSIBLE SOURCES OF INDUCTIVE VOLTAGE. ONCE THAT WAS COMPLETE, WE HAVE NOT HAD A PROBLEM. THE MECHANIC (WORKS FOR DEALERSHIP) SAID TO US THAT ANECDOTALLY HE HAS RUN INTO THIS PROBLEM MORE THAN ONCE AND THAT THERE SEEMS TO BE A FAILURE IN THE DESIGN /WORKMANSHIP IN SOME OF THE WIRING HARNESSES CONNECTING THE EBCM TO THE SPEED SENSORS THAT CAUSES THE BRAKES TO FAIL. SEPARATELY, HE RECOMMENDED THE NEXT TIME WE BUY A CAR, WE NOT BUY A CADILLAC, BECAUSE HE FELT THAT THE FIX -- REROUTING THE HARNESS -- WAS NOT A TIME OR MONEY INTENSIVE FIX, BUT THAT GM DIDN'T SEEM INTERESTED IN LETTING CAR OWNERS KNOW THAT, DESPITE THE POTENTIAL AND OBVIOUS DANGERS. MORE BUT OUT OF ROOM.

TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. WHILE DRIVING 30 MPH, UNKNOWN WARNING LIGHTS ILLUMINATED. IN ADDITION, WHEN CHANGING GEARS, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000.

SLOWING DOWN FOR A RED LIGHT, HAD MY FOOT ON THE BRAKE PEDAL. AS THE TRUCK SLOWED DOWN THE ABS SYSTEM TOOK OVER, CAUSING THE BRAKE PEDAL TO "PULSATE". I DIDNT THINK THE TRUCK WOULD STOP SO I SWERVED TO THE RIGHT IN ORDER TO MISS THE VEHICLE IN FRONT OF ME THAT HAD ALREADY STOPPED. LUCKILY MY TRUCK STOPPED, BUT IT WAS RATHER SCARY. IT HAS HAPPENED TO MY WIFE AND DAUGHTER ALSO. THERE WAS A RECALL ISSUED FOR CHEVROLET AND GMC VEHICLES IN THE " SEVERE CORROSION" AREAS, OHIO BEING ONE OF THE STATES, WHICH IS WHERE I LIVE. THE RECALL # IS 05068A. I AM CURIOUS WHY CADILLAC VEHICLES WERE NOT INCLUDED IN THIS RECALL EVEN THOUGH THE SAME ISSUE IS HAPPENING AND IS GETTING MORE AND MORE FREQUENT. ANY LIGHT THAT CAN ME SHED ON THIS IS GREATLY APPRECIATED. THANK YOU. UPDATED 9/25/15 *LN UPDATED 11/07/2017*CN

HIT HEAD ON BY TRUCK GOING APPROX. 45 MPH THAT SWERVED INTO MY CENTER TURN LANE. FRONT END DEMOLISHED - CAR WAS TOTALED - BUT AIR BAGS DID NOT DEPLOY. SEAT BELT DID NOT LOCK ON IMPACT. SIDE OF MY HEAD HIT DRIVER'S WINDOW OR FRAME - WAS CATAPULTED FORWARD AND CAUGHT IN SEAT BELT WHEN IT PULLED OUT ALL THE WAY, RESULTING IN HORRIFIC AND PAINFUL CHEST, ABDOMEN AND LEFT LEG INJURIES (SOFT TISSUE).

THE DRIVER'S SEAT BELT IS VERY DIFFICULT TO DISENGAGE. TAKES SEVERAL TRIES AND PUSHING FRONT AND BACK OF THE RELEASE LEVER. UPDATE 9/15/15*CW THE CONSUMER STATED THE ISSUE WAS RESOLVED. UPDATED 10/15/15*JB

WHILE DRIVING DOWN THE STREET IN MY CADILLAC STS A (SERVICE ELECTRIC SYSTEM) WARNING FLASHED ON MY DASH. A FEW MOMENTS LATER EVERYTHING ELECTRIC IN MY CAR STARTED TO SHUT DOWN. THE RADIO, POWER STEERING, LIGHTS, AND FINALLY THE ENGINE. I CRUISED TO THE SIDE OF THE ROAD AND PUT THE CAR IN NEUTRAL AND ENGAGED THE EMERGENCY BRAKES. *TR

MY SEAT BELT ON THE DRIVER SIDE WILL NOT LATCH. THE TONGUE WILL NOT INSERT INTO THE BUCKLE. I REPORTED THE PROBLEM TO GM/ CADILLAC AND WAS TOLD TO VISIT THE LOCAL DEALER. THE REPRESENTATIVE OF THE DEALER IN ZANESVILLE, OHIO TOLD ME THE SEAT BELT BUCKLE WAS NO LONGER AVAILABLE. SINCE I NEVER USE THE MIDDLE BACK SEAT AND IT HAS THE IDENTICAL BUCKLE, MY SUGGESTION WAS TO REMOVE THE SEAT BELT FOR THE MIDDLE BACK SEAT AND USE THE BUCKLE FOR MY DRIVER'S SEAT. I WAS TOLD FOR LEGAL REASON THEY COULD NOT DO THIS. SO IT IS OK FOR ME THE DRIVER NOT TO HAVE A SEAT BELT WHEN THE PART IS NOT AVAILABLE THROUGH GM BUT IS AVAILABLE IN MY MIDDLE BACK SEAT WHICH IS NEVER USED. I NOTICED THE 91 CADILLAC DEVILLE HAD A RECALL FOR A SIMILAR PROBLEM.

TL* THE CONTACT OWNS A 2005 CADILLAC ESCALADE. WHILE DRIVING AT 70 MPH, THE BRAKES AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.