CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2004 CADILLAC SRX- COTTONWOOD, CA
AT ANY SPEED AND AT LEAST 100 TIMES OR MORE, THE VEHICLE STABILITY CONTROL ACTIVATES AND CAUSES THE VEHICLE TO PULL TO THE LEFT. AT FREEWAY SPEEDS IT CAN BE A VERY STRONG PULL TO THE LEFT AND IT ALSO MAKES A NOISE. THE DEALER DOESNT SEEM TO KNOW WHY. WHEN THE STABILITY SYSTEM KICKS IN AT 60 TO 70 MPH AND IT PULLS TO THE LEFT SO HARD IT IT IS DANGEROUS, IT ALSO MAKES A SOUND BUT I DONT KNOW WHAT THE SOUND IS. IT IS DANGEROUS AS I HAVE TO CORRECT FOR THE SUDDEN PULL TO THE LEFT. I ALSO RESEARCHED THIS ON THE INTERNET AND FOUND THAT MANY PEOPLE ARE HAVING THE SAME EXPERIENCE AS ME. I BELIEVE THAT THERE SHOULD BE A RECALL ON THIS PROBLEM AND IT SHOULD BE SOLVED. IF THIS RAPID PULL TO THE LEFT GETS ANY WORSE, I BELIEVE IT IS POSSIBLE THAT IT COULD CAUSE A WRECK OR ROLL OVER DUE TO OVER CORRECTION OF THE PULL TO THE LEFT. PLEASE INVESTIGATE THIS PROBLEM.
Source: NHTSA WEB SITE -
2011 CADILLAC STS- POQUOSON, VA
TL* THE CONTACT OWNS A 2011 CADILLAC STS. WHILE DRIVING AT 40 MPH, ALL THE INSTRUMENT PANEL LIGHTS FAILED TO ILLUMINATE, THE NAVIGATION SYSTEM FAILED TO FUNCTION, AND THE BACK UP SENSORS CHIMED WITHOUT ANY OBJECT BEHIND THE VEHICLE. IN ADDITION, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS UNAVAILABLE. UPDATED 7/29/15*CN UPDATED 10/17/2017*CN
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2009 CADILLAC CTS- SOMERSET, NJ
BLOW OUT, NO DONUT OR SPARE PROVIDED.HAD TO TOW CAR TO DEALER TO REPLACE 2 MONTH OLD TIRE. ALL AUTOS SHOULD COME WITH REPLACEMENT TIRE OR DONUT TIRE.
Source: NHTSA WEB SITE -
2009 CADILLAC CTS- SHAVERTOWN, PA
THE SPLINE ON THE TRANSMISSION STRIPPED OUT BECAUSE OF RUST AND I BELIEVE POOR WORKMANSHIP. THE VEHICLE JUST WENT OUT OF WARRANTY TWO MONTHS AGO. IT WILL COST ME APROX. $4000. TO REPAIR. POTENTIAL HAZZARD. IF I WERE ON THE INTERSTATE IT MAY HAVE CAUSED A TERRIBLE ACCIDENT. WHEN WILL GM HAVE A RECALL SO I CAN GET MY MONEY BACK?
Source: NHTSA WEB SITE -
2009 CADILLAC XLR- PLYMOUTH, MI
OPENED CAR WITH KEY FOB, BUT IT WOULD NOT START. UPON PRESSING THE START BUTTON THE DASH READOUT STATED 'NO KEY FOB DETECTED', OR SOMETHING SIMILAR. TRIED TO EXIT VEHICLE AND COULD NOT. I WAS LOCKED IN! CONTINUED TO TRY AND START VEHICLE, UNLOCK DOOR, ROLL DOWN WINDOW, ALL TO NO AVAIL. DASH READOUT THEN STATED 'LOW VOLTAGE'. I PRESSED THE ONSTAR EMERGENCY BUTTON, BUT WITH THE BATTERY DISCHARGED THEY COULD NOT CALL ME. MY VEHICLE HAD JUST BECOME A PRISON.I AM 67 YEARS OLD WITH HEART PROBLEMS. THANKFULLY IT WAS NOT MY WIFE AS SHE IS CLAUSTROPHOBIC.I WILL ALSO PASS THIS ALONG TO GM/CADILLAC. THIS IS A SAFETY ISSUE. I WAS VERY FORTUNATE BY HAVING MY CELL PHONE ON THIS DAY & WAS FINALLY ABLE TO BE RELEASED FROM THIS "PRISON". THE REMOTE DOOR UNLATCH LOCATED IN THE TRUNK COULD NOT BE EASILY ACCESSED AS THE TRUNK LID APPARENTLY ALSO WORKS OFF 12 VOLTS. ALL VEHICLES NEED TO HAVE THE ABILITY TO UNLATCH THE DRIVER'S DOOR ACCESSIBLE FROM THE DRIVER''S SEAT BY THE DRIVER. IMMEDIATELY UPON EXITING THE VEHICLE, MY BATTERY WAS AT 7.3 VOLTS. THE BATTERY HAS BEEN REPLACED ONCE. IF THE DOOR UNLATCH OPERATED AT 6 VOLTS THERE WOULD BE LESS OF A SAFETY ISSUE. IF THE TRUNK UNLATCH OPERATED AT 6 VOLTS THERE WOULD BE LESS OF A SAFETY ISSUE. IF TECHNOLOGY ALLOWS YOU TO ENTER A VEHICLE TECHNOLOGY MUST ALLOW YOU TO EXIT AND THEREFORE BE LESS OF A SAFETY ISSUE.
Source: NHTSA WEB SITE -
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2009 CADILLAC ESCALADE- EMPORIA, KS
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DOOR HANDLES ON BOTH REAR DOORS FRACTURED AFTER A FAILED ATTEMPT TO OPEN THE DOORS. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 CADILLAC ESCALADE- PITTSBURG, PA
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED AND THE STABILITRAC WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STABILITRAC LIGHT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,931.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2015 CADILLAC ESCALADE ESV- GILROY, CA
ACCELERATION FOR NO REASON. I WAS BACKING OUT OF A PARKING SPOT AND I PUT THE CAR IN REVERSE. I WAS NEARING THE EDGE OF THE CURB ON MY RIGHT FRONT WHEEL SO I STEPPED ON THE BRAKE, STOPPED THE CAR, AND SHIFTED INTO DRIVE SO I COULD MOVE THE VEHICLE FORWARD TO AVOID HITTING THE CURB WHILE BACKING OUT . ONCE I SHIFTED INTO DRIVE, THE CAR WENT TO FULL ACCELERATION FOR NO REASON AND HIT A POLE AT FULL ACCELERATION APPROXIMATELY 5 FEET AWAY.
Source: NHTSA WEB SITE -
2006 CADILLAC STS- WEST BERLIN, NJ
I'M CURRENTLY TRANSPORTING ELDER CLIENTS WITHOUT ANY AIRBAGS IN MY VEHICLE FOR THE PAST SIX WEEKS. THERE WAS A RECALL ON THE 2006 CTS, BUT NOT THE STS FOR THE SAME ISSUE. THERE ARE NUMEROUS COMPLAINTS ONLINE ABOUT THE SAME ISSUE ON THE 2006 STS. MY DEALER REFUSES TO HONOR MY REQUEST TO REPAIR THE PASSENGER SEAT SENSOR (WHICH CONTROLS THE AIRBAGS) UNDER RECALL. THANK-YOU!
Source: NHTSA WEB SITE -
2010 CADILLAC SRX- LITTLETON, CO
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE SEAL ON THE HEADLIGHT HOUSING CRACKED AND CAUSED THE HEADLIGHTS TO FAIL. THE DEALER STATED THAT DUE TO THE FAILURE, WATER LEAKED INTO THE HEADLIGHT HOUSING. THE DEALER HAD TO REPLACE THE ENTIRE UNIT ON BOTH THE DRIVER AND PASSENGER SIDES OF THE VEHICLE. THE FAILURE MILEAGE WAS 94,500. UPDATED 7/9/15*CN
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE