CADILLAC Complaints

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE NAVIGATION SYSTEM FAILED TO WORK AND INDICATED THAT THE ROUTE CALCULATED WAS INCORRECT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER IN CANADA WHO UPDATED THE SOFTWARE AND INSTALLED A NEW ANTENNA; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER IN THE UNITED STATES WHO PROVIDED A SOFTWARE UPDATE AND THE ECM CONTROLS WERE REPLACED, BUT THE REPAIRS DID NOT REMEDY THE FAILURE. THE CONTACT RECEIVED A CUSTOMER SATISFACTION NOTICE FROM THE MANUFACTURER, WHICH WAS UNABLE TO BE HONORED SINCE THE VEHICLE HAD A SALVAGED TITLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

THE EXPERIENCE WITH ARMEN WAS, WITHOUT A DOUBT, THE WORST CAR EXPERIENCE IN MY 40+ YEARS OF DRIVING. FIRST OFF, MY 2013 XTS PLATINUM HAS BEEN A PROBLEM SINCE I BOUGHT IT. AFTER DRIVING ABOUT A YEAR I HAD A SEVERE SHIMMY AND VIBRATION IN THE WHEELS THAT SCARED THE HELL OUT OF ME. TOOK IT IN AND WAS TOLD ALL 4 WHEELS WERE DAMAGED AND NEEDED TO BE REPLACED, TED ROBINSON WENT TO BAT FOR ME AND GOT THEM REPLACED ($3400) BY CADILLAC. FLASH FORWARD ANOTHER YEAR, SEVERE SHIMMY SAME ISSUE-4 MORE BAD WHEELS. I WAS TOLD THAT POTHOLES WERE BAD THIS YEAR. IN 40 YEARS OF DRIVING I'VE NEVER DAMAGED A SINGLE WHEEL IN MY LIFE. TED WAS ABLE TO GET CADILLAC TO COVER HALF THE COST OF THE WHEELS WHICH IS UNACCEPTABLE. I THEN CALLED THE OWNER WHO CALLED ME BACK 3 DAYS LATER AND TELLS ME THAT'S ALL THEY CAN DO AND DEMANDS THE LOANER CAR BACK IMMEDIATELY. RECALL NOW THAT MY CAR ISN'T FINISHED AND THEY ARE STILL DEMANDING THE CAR BACK. ARMEN BECAME AGGRESSIVE WITH ME ON THE PHONE AND I HUNG UP. JUST BEFORE I DID HE SAID THEY WOULD COME TO ME AND GET THE CAR. AT THIS POINT I FELT THREATENED AND ACTED UNDER DURESS. I TOLD TED TO FIX THE WHEELS SO I COULD GET THE CAR AN GO. TODAY I GET A CALL THAT THEY WERE NOT ABLE TO BALANCE THE TIRES AND NEEDED TO REPLACE ALL FOUR AND FOR THE HECK OF IT I NEEDED AN ALIGNMENT TOO. ALL OF THESE PROBLEMS ARE THE DIRECT RESULT OF FAULTY, UNSAFE WHEELS. I CALLED GM CUSTOMER SERVICE BUT THEY WERE NO HELP AT ALL. NO ONE WILL ADDRESS THE FACT THAT THE CAR IS UNSAFE. THEY TOOK THE POSITION THAT I MUST BE THE ONE TO DETERMINE THAT. RIGHT NOW I AM SITTING HERE WAITING FOR A CALL THAT THE REPAIRS ARE DONE. THE BOTTOM LINE IS THE CAR IS UNSAFE AND THEY KNOW THAT. I WAS TOLD BY A SERVICE MAN THERE THAT THEY ARE HAVING THIS PROBLEM WITH A NUMBER OF THE XTS' WHEELS. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE GETS IN A SERIOUS ACCIDENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

OUR CADILLAC SRX SUDDENLY VEERED OFF THE ROAD WHEN DRIVING 55MPH ON A STRAIGHT LEVEL ROAD. THE VEHICLE LEFT THE ROAD HITTING A TREE AND ONLY THE DRIVER'S AIRBAG DEPLOYED EVEN THOUGH IT WAS AN OFFSET FRONTAL COLLISION. THE CAR HAD ALL RECALLED ITEMS ALREADY FIXED BY GM DEALERS BEFORE THE CRASH OCCURRED. THE VEHICLE WAS A TOTAL LOSS. *TR

DRIVING TO WORK WENT TO STOP AND VEHICLE PULL TO THE SIDE AND WOULD NOT STOP NORMAL. I DROVE THE VEHICLE TO THE DEALER AND THE REPORTED RIGHT REAR HUB NOT SENSING SPEED SIGNAL AND NEEDED TO REPLACE AND NOT COVERED UNDER MY WARRANTY. I SEE GM AND CADILLAC HAS HAD A LOT OF PROBLEMS WITH THIS WHEEL HUD AND HAVE RECALLED ON OTHER MODEL YEARS. THESE ARE $600.00 PER WHEEL TO REPLACE AND THINK THAT THEY SHOULD LAST LONGER THAN 39,000 MILES. WOULD NOT WANT TO HAVE BEEN DRIVING AT HIGHWAY SPEEDS WHEN THIS FAILS.I CONTACTED CADILLAC AND THEY WOULD NOT REPAIR WITHOUT CHARGE. *TR

MY VEHICLE HAS A RECALL ON THE AIR BAG PRESSURE SENSOR MODULE. DUE TO MISSING THE CUTOFF DATE OF EXACTLY 1 MONTH THE DEALERSHIP WOULD NOT HONOR THE PAIRS. DUE TO THE $650 REPAIRS REQUIRED I WAS NOT PREPARED TO HAVE THAT SERVICE DONE. ANY ASSISTANCE OR CLARITY ON THIS IS GREATLY APPRECIATED. *TR

TL* THE CONTACT OWNS A 2004 CADILLAC CTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND THE KEY REMAINED IN THE START POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 178,000.

THE REAR PINION SEAL ON MY CAR HAS FAILED A LONG TIME AGO. IT IS ODDLY STRANGE HOW THE 2005-2007 CADILLAC BUILDS HAVE THIS PROBLEM, YET, SOMEHOW MY VIN ISN'T INCLUDED IN THE SAFETY RECALL. THIS APPEARS TO BE A WIDER PROBLEM THAN THE BULLETIN COVERS. THIS REALLY NEEDS TO BE ADDRESSED AS SOMEONE IS GOING TO BE DRIVING ONE DAY AND THEIR CAR IS GOING TO STOP ABRUPTLY AND CAUSE A MAJOR ACCIDENT. THIS IS A MAJOR PROBLEM! *TR

THE TRACTION CONTROL TURNED OFF WHEN I WAS DRIVING AT ABOUT 45MPH. I HAVE LOSS OF MOTIVE POWER AND TRACTION CONTROL WILL NOT TURN BACK ON. I KNOW THERE WAS A RECALL FOR THIS SAME YEARS POWERTRAIN SEAL GOING BAD AND THINK THAT THIS IS A DEFECTIVE MODEL THAT WASN'T RECALLED. PLEASE LET ME KNOW WHAT CAN BE DONE ABOUT THIS SERIOUS ISSUE??? *TR

AFTER TAKING OFF FROM A STOP SIGN, I DROVE UP OVER ABOUT 1 1/2 INCH VERTICAL RISE IN THE PAVEMENT (SMALL BUMP). THE ENGINE AND ELECTRICAL SYSTEMS SHUT DOWN. I LOST POWER STIRRING AND POWER BRAKES. I GOT STOPPED AND RESTARTED THE ENGINE. THIS OCCURRED ABOUT 3 DAYS AFTER I HAD TAKEN MY CAR TO THE GM DEALER FOR REPAIRS COVERED BY GM RECALL 14299, "UNINTENDED IGNITION KEY ROTATION". MY KEY DID NOT ROTATE. YESTERDAY APRIL 2, 2015 WHEN DRIVING 45 MPH ON A STATE HIGHWAY, THE ENGINE STOPPED AGAIN WITHOUT HITTING ANY BUMPS. I WAS ABLE TO COAST, PUT THE CAR IN NEUTRAL, AND RESTART THE ENGINE, BEFORE THE CAR BEHIND ME COULD HIT ME. THERE WAS NO SHOULDER TO PULL OFF.AGAIN THERE WAS NO KEY ROTATION. I CALLED MY GM DEALER AFTER THE FIRST OCCURRENCE AND WAS TOLD I WOULD HAVE TO PAY FOR A NEW IGNITION SWITCH OR WHAT EVER WAS CAUSING THE PROBLEM. THE RECALL ONLY REMOVED ALL OTHER KEYS FROM THE IGNITION KEY RING. THIS IS A VERY DANGEROUS DEFECT THAT GM NEEDS ANOTHER RECALL TO FIX THIS SUDDEN ENGINE AND ELECTRICAL SYSTEM SHUT DOWN BECAUSE IF THERE IS A CRASH THE AIR BAGS WILL NOT DEPLOY. ALSO LOST OF POWER STEERING AND POWER BRAKES MAKES CONTROL OF THE CAR VERY DIFFICULT. *TR