CADILLAC Complaints

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

2003 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH ISSUES. *SMD THE CONSUMER STATED THE RECALL REPAIR WAS NOT EFFECTIVE. THE CONSUMER STATED THE IGNITION SWITCH SHOULD HAVE BEEN REPLACED, AS THE VEHICLE SHUT OFF WHILE DRIVING IN TRAFFIC. THE CONSUMER HAD TO PUT THE VEHICLE IN NEUTRAL AND RE-START THE VEHICLE. THE VEHICLE USUALLY RE-STARTED, BUT A TIMES WHEN HE TURNED THE SWITCH NOTHING HAPPENED. ALSO, THE AIR BAG LIGHT ILLUMINATED ON AN INTERMITTENT BASIS. *JB

CRACK ON FRONT DASH APPEARED A COUPLE OF YEARS AGO. WAS TOLD IT WAS A COMMON PROBLEM BUT NO RECALL. TODAY I NOW HAVE THREE CRACKS AND AN ESTIMATE OF ALMOST $400 TO REPLACE THE PART. IN A QUICK LOOK ONLINE THIS PROBLEM APPEARS TO BE VERY COMMON. I KNOW THERE IS A PUSH TO HAVE GM REPLACE THIS PART AT THEIR EXPENSE AS IT APPEARS TO BE DEFECTIVE. SOMETHING I AGREE WITH AND AM IN FAVOR OF. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT DEVELOPED MOISTURE INSIDE THE HEADLIGHT ASSEMBLY, WHICH CAUSED THE HEADLIGHT TO BURN OUT. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE DRIVER SIDE HEADLIGHT DEVELOPED MOISTURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,124.

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V341000 (AIR BAGS, POWER TRAIN) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

THIS IS THE THIRD INCIDENT WITH THIS VEHICLE INVOLVING THE TRACTION CONTROL STABILITY SYSTEM LOCKING UP. THE LAST TWO EVENT INVOLVED A CRASH. THE MOST RECENT CRASH I BROKE MY NECK AND I AM IN REHAB RECOVERY. THIS MOST RECENT CRASH INVOLVED A COMPLETE LOSS OF CONTROL WHERE THE STABILITY LIGHTS ON THE DASH CAME ON ALL OF SUDDEN ON A SNOW / ICE COVERED ROAD, AND THE BACK END SPUN AROUND AND I CRASHED INTO THE DITCH ALONG THE ROAD. I SUFFERED A BROKEN NECK AND STILL HAVE THE NECK BRACE. AS SOON AS THE DASH LIGHTS CAME ON THE VEHICLE WAS UNCONTROLLABLE, AND BEGAN TO SLIDE AND SPIN OFF THE ROAD. THIS HAPPENED ONCE BEFORE WHERE THE VEHICLE SHIFTED TO THE SIDE OF THE ROAD IN A JERKING FASHION FOR NO REASON WHEN THE DASH LIGHTS CAME ON. AT THAT TIME I WAS ALSO IN A CRASH. *TR

STEERING WHEEL HEATER STOPPED WORKING. DEALER WANTS 1100 TO REPLACE. AFTER READING MANY FORUMS THIS SEEMS TO BE A COMMON PROBLEM. *TR

TL* THE CONTACT OWNS A 2007 CADILLAC STS. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V542000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS UNCERTAIN WHEN THEY WOULD HAVE THE PARTS AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE REVERSING OUT OF A PARKING SPACE AT APPROXIMATELY 2 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE DID NOT STOP. THE CONTACT OBSERVED THAT THE BRAKE HOSE HAD RUPTURED AND THE CHECK BRAKE FLUID LEVEL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V105000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 110,000.

TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING VARIOUS SPEEDS WITH THE AUTOMATIC HEADLIGHTS ACTIVATED, THE DRIVER SIDE LOW BEAM HEADLIGHTS UNEXPECTEDLY FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.