CADILLAC Complaints

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THE INGINTION SWITCH HAD ISSUES TURNING ON WHILE THE VEHICLE WAS IN PARK. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 23,962.

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN THE IGNITION SWITCH WAS TURNED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO FIND A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100. UPDATED 3/31/15*CN

MY CTS WAS IN A NON GM AUTHORIZED MECHANICS SHOP HAVING OIL CHANGE AND BRAKES DONE. WHILE WORKING IN THE CAR I ASKED TO HAVE THEM LOOK AT MY REAR ASSIST CAMERA. THE CAMERA AND WIRING TO THE CAMERA WERE ACTUALLY SMOLDERING AT THIS POINT. MY MECHANIC ALSO TOLD ME THAT THE TRANSFER CASE WAS LEAKING AND THAT THE CENTRAL DRIVE SHAFT WAS BAD. MY MECHANIC REMOVED THE SMOLDERING REAR ASSIST CAMERA, PUT THE CTS BACK TOGETHER AND I DROVE IT OVER TO THE CADILLAC DEALERSHIP TO HAVE THE WARRANTY WORK DONE ON TRANSFER CASE AND DRIVE SHAFT. MY MECHANIC ALSO REPLACED THE SMOLDERING CAMERA AND GAVE IT TO ME IN A BUBBLE WRAPPED BAG ALONG WITH WIRE HARNESS. YOU CAN SEE WHERE FIRE OCCURRED ON THE CAMERA AND THE SMOLDERING WIRES. THE SERVICE MANAGER AT CROWN CADILLAC GAVE ME THE PRODUCT ALLEGATION PHONE NUMBER WHICH I CALLED AND GOT A FILE NUMBER. I INFORMED GM ABOUT THE FIRE/SMOLDERING REAR ASSIST CAMERA AND WAS TOLD BY [XXX] AT THE PRODUCT ALLEGATION DEPARTMENT THAT SINCE THE REMOVAL OF THE CAMERA WAS NOT DONE BY AN AUTHORIZED GM DEALER THAT THEY WOULD NOT COVER THE CAMERA. I ASKED HER IF IT MADE SENSE TO LEAVE A PRODUCT IN THE CAR THAT WAS ON FIRE AND SMOLDERING? THIS PRODUCT COULD HAVE BEEN SMOLDERING FOR 30 DAYS WHEN THE REAR ASSIST CAMERA QUIT WORKING. MY CONCERN IS THIS, THE CAMERA HAD BEEN SMOLDERING FOR SOME TIME. THE CAMERA WAS STILL SMOLDERING AND AT ONE POINT OBVIOUSLY WAS IN FLAMES. I BELIEVE WE DODGED A BULLET THAT THE CAR DID NOT ERUPT IN FLAMES AND DESTROYED OUR 2000 CORVETTE AND F150 PLUS THE HOUSE ITSELF AS WE HAVE AN ATTACHED GARAGE. THE CTS HAS OTHER INTERMITTENT ELECTRICAL ISSUES SUCH AS SEAT HEATERS SOMETIME WORK AND SOMETIMES THEY DON'T. THE CAR WHEN YOU TURN IT OFF WILL CONTINUE TO RUN. AGAIN INTERMITTENTLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 2008 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT AND REAR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

2011 CADILLAC SRX WITH 20,000 MILES ON IT HAD THE ENTIRE WHEEL HUB COME APART. BOLTS FELL OUT AND THE REMAINING BOLTS WERE ALL LOOSENED. THIS PROBLEM RUINED THE CALIPER AND BRAKES. I WAS LUCKY THAT I WAS NOT DRIVING ON THE HIGHWAY VERY OFTEN AS I COULD HAVE HAD A VERY SERIOUS CRASH. *TR

TL*THE CONTACT OWNS A 2008 CADILLAC STS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE TIRE PRESSURE MONITORING SYSTEM WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

TL*THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V542000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY WIFE WAS GOING TO A DOCTOR'S APPOINTMENT WITH OUR 1 YEAR OLD CHILD. WHEN SHE ARRIVES SHE NOTICED THE POWER-ASSISTED STEP DID NOT UNFOLD WHEN SHE OPENED HER DOOR, AS IT NORMALLY DOES. WHEN SHE RETURNED FROM HER APPOINTMENT AND GOT IN THE CAR IT THE POWER-ASSISTED STEP OPENED NORMALLY. AFTER MAKING HER FIRST TURN OUT OF THE STREET SHE HAD PARKED ON, THE NAVIGATION CD STARTED EJECTING AND INSERTING ITSELF AUTOMATICALLY, ALL OF DOORS WERE LOCKING AND UNLOCKING, THE LIGHTS ON THE INSTRUMENT PANEL AND CENTER CONSOLE WERE FLICKERING, POWER STEERING WAS LOST, AND THE CAR STALLED. SHE MANAGED TO VEER OVER, TURN THE KEY OFF, AND CALLED ME. I TOLD HER TO PUT THE CAR IN PARK AND TRY TO RESTART. IT STARTED FINE AND SHE CAREFULLY DROVE BACK HOME. I DROPPED THE CAR OFF AT MY LOCAL MECHANIC AND THEY STATED THERE WERE MULTIPLE WELL-DOCUMENTED BULLETINS ON THIS ELECTRICAL FAILURE HAPPENING AND THAT THE DEALERSHIP WOULD BE BEST SUITED TO REPAIR THE ISSUE. I THEN TOOK IT TO THE DEALERSHIP AND THEY STATED THEY HAD TO REPLACE THE POSITIVE AND NEGATIVE TERMINAL CABLES TO THE BATTERY. THIS COULD HAVE BEEN A MUCH WORSE SITUATION IN WHICH MY WIFE OR CHILD WAS PERMANENTLY INJURED OR KILLED. IMAGINE IF THIS HAD OCCURRED ON A HIGHWAY - CAR STALLING AND LOSING POWER STEERING. THIS MATTER NEEDS TO BE ADDRESSED AS IT SEEMS TO BE A COMMON THEME FOR THIS MAKE AND MODEL. DO NOT WAIT FOR A FATALITY TO OCCUR. *TR

TL*THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT LESS THAN 5 MPH AND ATTEMPTING TO PARK, THERE WAS SMOKE AND MASSIVE FLAMES ERUPTING FROM UNDERNEATH THE PASSENGER'S SIDE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT DID NOT DISCLOSE IF A POLICE REPORT WAS FILED OR NOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,200. UPDATED 4/13/15*CN

TL*THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND REPAIRED. THE SPECIFICS OF THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,847.