CADILLAC Complaints

BROUGHT MY 2010 CADILLAC SRX TO KING O'ROURKE CADILLAC IN SMITHTOWN, NY ON JAN 13,2015 FOR RECALL ISSUE CONCERNING THE REAR TOE LINK, GM RECALL #14557. CAR WAS THERE 2 DAYS TAKING CARE OF 4 RECALL ISSUES. ABOUT 4 WEEKS AND ROUGHLY 1000 MILES LATER, ON FRIDAY FEBRUARY 20, 2015, I USED THE VEHICLE TO GO TO THE DOCTORS AND NOTICED NO PROBLEMS ON THE WAY. MY 7YR OLD SON WAS WITH ME. FROM THE DOCTORS I PROCEEDED TO MY HAIRDRESSER, STILL NO ISSUES. AT SOME POINT ON THE WAY HOME AFTER LEAVING THE HAIRDRESSER, I NOTICED THAT THE CAR FELT ABNORMALLY "FLOATY" AND WAS SWAYING OVER BUMPS. I STOPPED AT A 7-11 ON HOSPITAL ROAD AND NYS RT 27 IN EAST PATCHOGUE WHERE I ATTEMPTED TO INSPECT WHAT I COULD ON THE VEHICLE, MOSTLY THE CONDITION OF THE TIRES. I THEN LEFT 7-11 AND PROCEEDED TO ENTER THE ON RAMP FOR NYS RT27 EAST. AS I ACCELERATED IN THE ON RAMP, THE VEHICLE STARTED SWAYING MORE. AFTER THAT I HEARD A METALLIC SOUND AND THE REAR OF THE CAR STARTED TO JACKKNIFE. I WAS ABLE TO SLOW DOWN AND A POLICE OFFICER ENTERING THE HIGHWAY BEHIND ME STOPPED TO OFFER AID. AFTER A QUICK LOOK, HE STATED THAT THE CAR HAD A BROKEN AXLE. HE LEFT SINCE I HAD ALREADY CONTACTED MY HUSBAND AND HE WAS ON HIS WAY. MY HUSBAND ARRIVED SHORTY THEREAFTER AND INFORMED ME THAT HE CALLED FOR A TOW TRUCK. WHILE WAITING FOR ROADSIDE SERVICE TO ARRIVE HE ALSO INSPECTED THE VEHICLE AND ALSO TOOK PHOTOS. HE SAID THE RIGHT REAR TOE LINK, WHICH WAS SUPPOSED TO HAVE BEEN INSPECTED AND REPLACED AS NECESSARY AS PER THE RECALL NOTICE AT KING O'ROURKE 4 WEEKS EARLIER HAD SEPARATED. HE ALSO INDICATED THAT THE LINKS WERE NOT REPLACED AND FAILED DUE TO DAMAGED THREADING. THIS WAS CONFIRMED BY THE MECHANIC THAT TOWED THE CAR TO MY HOME. WHILE GM CORPORATE IS TRYING TO BE HELPFUL IN THIS SITUATION, KATHY AT KING O'ROURKE IS CLAIMING THEY ARE NOT RESPONSIBLE SAYING "AS THE SECOND OWNER OF THE CAR I CANNOT EXPECT A NEW PART." *JS

IN COLD WEATHER CAR WILL NOT TAKE OFF FROM THE START AND THE MOTOR BOGS DOWN AND WILL NOT MOVE IN TRAFFIC FOR A COUPLE OF MINUTES CREATING A HAZARD TO DRIVER AND ON COMING TRAFFIC ABS LIGHT COMES ON, STABILITY LIGHT COMES ON IF YOU RESTART THE CAR ALL THE ERRORS GO AWAY BUT STILL STORED ON COMPUTER MEMORY. *JS

TL*THE CONTACT OWNS A 2012 CADILLAC ESCALADE HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, ALL THE WARNING LIGHT IN THE INSTRUMENT PANEL ILLUMINATED AS THE BRAKE PEDAL SANK INTO THE FLOOR BOARD AND FAILED TO STOP THE VEHICLE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THERE WAS A BAD CELL IN THE BATTERY AND AS A RESULT, IT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.

TL*THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THERE WAS SLIGHT HESITATION WHEN THE ACCELERATOR PEDAL WAS ENGAGED. ADDITIONALLY, THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

THERE WAS A RECALL ON THE AIRBAG SENSOR OF MY VEHICLE IN 2000. I WAS NOT AWARE OF @ THAT TIME BECAUSE I HAD NOT PURCHASED IT FROM THE LOCAL DEALERSHIP YET. ON FEB.16,2015 I CALLED THE 1800.458.8006 & WAS TOLD THAT I WOULD HAVE TO PAY TO HAVE THE PART DIAGNOSED & FIXED IF NEEDED. THE REP. & I WENT BACK & FORTH AS TO WHO SHOULD PAY FOR THIS ETC.,.I CALLED AGAIN ON 2-19-2015 SPOKE WITH ANOTHER REP. STILL GOT THE SAME ANSWER.BASICALLY I WAS TOLD THAT THE RECALL WAS CLOSED OUT IN 2001. WHEN I ASKED BOTH REPS.THAT I SPOKE WITH IF THAT MEANT THERE WAS A EXPIRATION DATE, I WAS TOLD NO. THERE WERE OTHER QUESTIONS THAT I ASKED IN REFERENCE TO THE MATTER THAT DOES NOT ADD UP BETWEEN EACH REP. & THE LOCAL CADILLAC TECHNICIAN THAT THE FIRST REP. CONNECTED ME WITH. I NEED HELP IN SOLVING THIS PROBLEM.THE CASE # [XXX]. THERE ARE OTHER FACTORS I DOCUMENTED IF NEEDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

LEAKING VALVE COVER GASKETS RESULTING IN OIL ON COILS, OXYGEN SENSOR AND RISK FOR OIL RELATED FIRES. THE SMELL OF BURNING OIL IS PREVALENT BECAUSE OF OIL ON HOT ENGINE PARTS. A REVIEW OF VARIOUS INTERNET FORUMS SHOWS THIS IS A COMMON PROBLEM ON THIS MAKE/MODEL. A CONSENSUS OPINION APPEARS TO BE THE VALVE COVER GASKETS WERE MADE FROM INFERIOR MATERIALS. SINCE THIS IS A FIRE SAFETY ISSUE AND/OR A RESULT OF THE MANUFACTURER'S NEGLIGENCE, THIS CAR SHOULD BE RECALLED. *TR

THE FRONT LIGHT HEADLIGHT ASSEMBLY SEALS WORE OUT AND THE HEADLIGHT BLEW OUT WHILE WE WERE DRIVING HOME IN THE RAIN, AT NIGHT. WATER PENETRATED THE HEADLIGHT WHICH IS WHAT CAUSED THE LAMP TO BLOW OUT. I CALLED GM AND THEY PLAYED DUMB AND SAID THEY HAD NEVER HEARD OF THIS PROBLEM. YET AS I WAS AT THE DEALERSHIP TO GET IT FIXED THERE WERE OTHER 2010 MODELS DRIVING IN WITH THE EXACT SAME PROBLEM. GM WOULD NOT EXTEND THE WARRANTY TO COVER THIS, AS THE WARRANTY WAS OVER 4 YEARS BUT STILL UNDER THE 50K MILES. AT $1400 EACH TO REPLACE THESE HEADLIGHTS, THEY NEED TO FIX THIS DEFECT. ADDITIONALLY, THEY ARE GOING TO KILL SOMEONE IF THESE HEADLIGHTS KEEP BLOWING OUT AT NIGHTTIME IN THE RAIN. *TR

ON 21 FEB. WHILE DRIVING APPROXIMATELY 75 MPH, A WARNING LIGHT CAME ON INDICATING "SERVICE STABILITY TRACK CONTROL, ENGINE POWER WILL BE REDUCED. I SUDDENLY LOST POWER AND LUCKILY, THE 18 WHEELER THAT WAS BEHIND ME SWERVED TO OTHER LANE TO AVOID REAR END COLLISION. I IMMEDIATELY PUT ON MY HAZARD INDICATOR AND WAS ABLE TO COAST TO THE MEDIAN. LUCKILY, I WAS NOT KILLED!. ON SEARCHING, I HAVE FOUND THIS TO BE A COMMON COMPLAINT THAT THE MANUFACTURER IS WELL AWARE OF BUT REFUSES TO CORRECT THE ISSUE...THERE ARE NUMEROUS COMPLAINTS ALL OVER THE INTERNET REGARDING NEAR DEATH EXPERIENCES BECAUSE OF THIS SIMILAR ISSUE. WHAT IS IT GOING TO TAKE, A DEATH? *TR

TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE ATTEMPTING TO MOVE THE VEHICLE FORWARD, THE SHIFT LEVER WAS SHIFTED INTO THE DRIVE POSITION AND THE VEHICLE JERKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE DRIVE AXLE PINION SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 07V589000 (POWER TRAIN). THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESUMED NORMAL OPERATION AFTER RESTARTING. THE FAILURE RECURRED ON A SEPARATE OCCASION AND WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE CONTACT WAS UNCERTAIN OF THE REPAIR THAT WAS PERFORMED ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.