CADILLAC Complaints

HEATED AND COOLED FRONT SEATS STOPPED WORKING. NOTICED BURNT WIRE INSULATION SMELL. *TR

2003 CADILLAC DEVILLE. CONSUMER SOLD THE VEHICLE AND WOULD LIKE RECALL NOTICES FORWARDED TO NEW OWNER. *TA

I BROUGHT MY CADILLAC CTS 2004 TO DEALER FOR TRANNY SERVICE CHANGE THEY SAID THERE WAS A RECALL ON MY KEYS THEY ASKED FOR THEM AND IF WE DID NOT HAVE BOTH OF THEM THEY WOULD NOT BE ABLE TO DO IT SO I GOT THE OTHER KEY AND THEN THEY DID THE WORK MY KEY HAD A 1 ON THE BACK OF IT AND A 2 ON THE BACK OF MY FAIENCE FOR THE MEMORY SEATS MY KEYLESS ENTRY 'S HAVE THE SAME NUMBERS SO THEY DO THE WORK "PUT PLASTIC INSERTS AND A LITTLE KEY RING ON TWO KEYS" THATS WHAT THE RECALL WAS FOR, THEY GIVE ME KEYS BACK BUT I NOTICED THEY ARE NOT MY KEYS THERE ARE NO MEMORY NUMBERS ON THEM SO I TALK TO THE SERVICE MANGER TOLD HIM MY PROBLEM HE DID NOT EVEN ASK HIS WORKERS WHAT HAPPENED HE WENT STRAIGHT INTO DENIAL AND SAID MY KEYS NEVER HAD A NUMBER ON THEM AND INSTEAD AND IMPLIED ME AND MY FAIENCE WERE DELUSIONAL 'WE KNOW OUR CADILLAC" ALSO THEY CHANGED MY IGNITION SLEEVE IN MY STEERING COLUMN I KNOW THIS BECAUSE I TURN IT EVERY TIME I GET IN AND THE ONE THEY REPLACED IT WITH LOOKS LIKE A DOG CHEWED IT ITS SO BEAT UP SO I DID SOME RESEARCH AND MY VEHICLE COMES WITH A KEY CALLED A CIRCLE PLUS KEY THE KEYS THE CADILLAC COMPANY GAVE ME BACK ARE A KEY CALLED PK3 NOT MY ORIGINAL KEY SO I GO HOME, GO TO A GM DEALER ASK TO MAKE MY KEYS WITH MY VIN # THEY MAKE ME CIRCLE PLUS KEY LOOKS JUST LIKE THE ONE I GAVE THEM IN THE FIRST PLACE LOW AND BEHOLD IT DON'T WORK ON MY IGNITION NOW.......... SO I HAVE MY MOM BRING THE KEY I HAD MADE FOR HER "BECAUSE I MISPLACED THEM A COUPLE MONTHS EARLIER HAD A LOCK SMITH MAKE THAT OPENED MY DOOR AND STARTED MY CAR AFTER PROGRAMMING IT THAT KEY DOES NOT WORK NOW!!!!!!!!! MY AIR BAG LIGHT COMES ON NOW WITCH MAKES ME THINK MY AIR BAG SYSTEM IS NOW NOT UP TO PAR FROM THE IGNITION NOT RIGHT.... SO I THEN GO TO THE CADILLAC DEALER WERE THE PROBLEM ORIGINATED FROM ASK THEM TO MAKE ME A KEY "TOLD THEM I LOST THEM". *TR

DRIVING DOWN ROAD AND SLOWED DOWN TO VEER INTO LEFT TURN LANE AND POWER STEERING FAILED. STEERING BECAME VERY STIFF AND VERY DIFFICULT TO STEER. MANAGED TO GET CAR INTO LEFT LANE AND CAME TO A STOP. LUCKY IT WAS NOT MY WIFE DRIVING AS SHE WOULD OF HAD GREAT DIFFICULTY STEERING CAR. PUT CAR IN PARK AND WIGGLED STEERING WHEEL BACK AND FOURTH. STEERING TOOK SEVERAL ROTATIONS OF STEERING WHEEL BUT CAME BACK AFTER 10 SECONDS OR SO. DECIDED TO PROCEEDED HOME. DID NOT DRIVE AGAIN UNTIL DAY I TOOK TO DEALER. DEALER SAYS THE SEAL IS LEAKING AND RACK NEEDS TO BE REPLACED AT COST OF ALMOST $2000.00 CAR JUST WENT OUT OF WARRANTY ABOUT 4 MONTHS AGO. HAD MAJOR OIL LEAK IN MAY THAT REQUIRED ENGINE TO BE PULLED. THAT WAS COVERED BY WARRANTY BUT DEALER AND CORP REFUSING TO FIX THIS ISSUE. CAR HAS BEEN MAINTAINED IN EXCELLENT CONDITION,GARAGED AND DRIVEN RESPECTFULLY. NO ACCIDENT HISTORY. *TR

CAR WAS PARKED, ATTEMPTED TO START IT BUT KEY WOULD NOT TURN. ABOUT HALF HOUR LATER IGNITION SWITCH WORKED. CALL TO DEALER, DEALER SAID PARTS NOT AVAILABLE FOR AT LEAST 3 MONTHS AFTER CALL TO CADILLAC CORP APPOINTMENT WAS AVAILABLE NEXT DAY WHEN BROUGHT INTO DEALER SWITCH WAS WORKING. WHILE AT DEALER SWITCH FAILED TO TURN. CADILLAC SAID IT WAS NOT THEIR PROBLEM $800 PLUS REPAIR. *TR

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED AND THE CHECK SECURITY SYSTEM WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 180,000.

AS I WAS DRIVING THE VEHICLE WOULD NOT SWITCH INTO 2ND GEAR ON THE HIGHWAY. PULLED OVER, TURNED OFF, TURNED ON, AND BEGAN DRIVING AGAIN. THE VEHICLE THEN SWITCHED GEARS AS USUAL. INTERESTED TO SEE IF THIS IS SIMILAR TO THE RECALL ON THE 2013 CADILLAC SRX TRANSMISSION CONTROL MODULE, AND IF IT NEEDS REPROGRAMMING. *TR

TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT STATED THAT THE KEY FAILED TO RELEASE FROM THE IGNITION AFTER BEING REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE SHIFTER ASSEMBLY FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,585.

TO MY KNOWLEDGE RECALL FOR SEATS OUT BOARD CORRECTION NOT PERFORMED BEFORE TAKING DELIVERY ON 12/26/2014. I'M MAKING AN APPT. AS OF TODAY 1/2/2015. I'M HEARING A WHISTLING / HOWLING LIKE NOISE WHEN DRIVING BETWEEN 25 TO 35 MPH. GETS LOADER WHEN ACCELERATING AND SEEMS TO BE MORE PREVALENT WHEN STARTING AND COLD. THE SOUND CAUSES ME TO WONDER IF ITS RELATED TO SOMETHING MORE SERIOUS (THAT COULD) FAIL CAUSING LOST OF CONTROL. IT APPEARS TO BE COMING FROM BENEATH THE REAR OF VEHICLE. *TR

PASSENGER SIDE FRONT EXTERIOR DOOR HANDLE BROKE LOOSE FROM THE BODY OF THE VEHICLE. I CONTACTED THE DEALER FOR REPAIRS AND WAS QUOTED $300+ FOR THE REPAIR. I LOOKED ONLINE AND WAS SURPRISED THAT THIS IS AN ISSUE FOR NUMEROUS OWNERS. SO I CONTACTED CADILLAC, AND WAS INITIALLY TOLD IT WAS UNDER WARRANTY, AND TO TAKE IT IN TO THE DEALER FOR REPAIRS AT NO COST TO ME. AFTER TAKING OFF WORK, WAS TOLD BY THE DEALER THAT THIS WAS NOT TRUE, WHEN ACTUALITY THE INTERIOR HANDLES ARE THE ACTUAL HANDLES UNDER WARRANTY FOR THE CHROME PEALING. AT THIS POINT THE CHROME ON THE INTERIOR HANDLES WERE NOT A CONCERN OF MINE. AFTER GOING BACK AND FORTH WITH GM/CADILLAC AND MY LOCAL DEALER FOR A COUPLE OF MONTHS, I BOUGHT A REPLACEMENT HANDLE AND DID THE REPAIR MYSELF. ABOUT A YEAR LATER THE PASSENGER SIDE REAR EXTERIOR DOOR HANDLE SEPARATED FROM THE BODY, I CONTACT CADILLAC TO MAKE A COMPLAINT, I DO GET A CALL BACK, THE REP ASK ME WHAT DO I WANT THEM TO DO, I SAY " IT WOULD BE GREAT IF THEY KNOWING THIS IS A ONGOING ISSUE THAT THEY PAY FOR THE REPAIRS", I WAS TOLD " THIS IS NOT A SAFETY ISSUE AND DOESN'T FIT THE CATEGORY OF HAVING A RECALL ISSUED", I STATED WELL IF I WAS IN AN ACCIDENT, AND SOMEONE NEEDED TO OPEN THE DOOR FROM THE OUTSIDE, IS THIS NOT A SAFETY ISSUE? I WAS BASICALLY TOLD NO. AGAIN THEY ASK WHAT DO YOU WANT US TO DO? I SAID WELL, THIS IS MY SECOND HANDLE THAT HAS BROKEN, AT LEAST PAY SOME PORTION OF IT, I WAS TOLD THAT IS LEFT UP TO THE DEALER TO DECIDE. WHEN MY FIRST HANDLE BROKE, I TRIED TO NEGOTIATE WITH THE DEALER TO BRING THE COST DOWN, WITH NO SUCCESS. SO I LET THE REP., KNOW JUST ANNOTATE THIS AS A COMPLAINT. I AGAIN WENT ON THE INTERNET AND PURCHASED A HANDLE AND DID THE REPAIR MYSELF. THE HANDLES CAN BE FOUND FOR LESS THAN $50 (WITH A WARRANTY) AND TAKE ABOUT 30 MIN. TO INSTALL. MY INTERIOR HANDLE WERE NEVER REPLACED, GO FIGURE, NO LONGER UNDER WARRANTY. *TR