CADILLAC Complaints

PRESSURE OF TIRES DAMAGING RIMS AND WHEELS. HAD TO REPLACE TIRES EACH YEAR. *TR

CAR STARTS WITH SEVERAL TURNING OF THE KEY. IT CAN TAKE UP TO 2+ MINUTES. I HAVE NO CONVIDENCE IN MY CAR ANYMORE. IT SUCH A FRUSTRATING EXPERIENCE. *TR

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE WAS ACCUMULATING IN THE FRONT PASSENGER'S SIDE HEADLIGHT LENS. AS A RESULT, THE LIGHT BECAME SO DIM THAT IT LOOKED AS IF ONLY ONE HEADLIGHT WAS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE ON THE VEHICLE WAS 67,511.

TL* THE CONTACT OWNS A 2008 CADILLAC CTS. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

IT HAPPENED TO ME SEVERAL TIMES WHEN TURNING INTO PARKING SPACE OR PULLING OUT OF PARKING SPACE MY 2006 CADILLAC CTS 3.5 DID NOT STOP WHILE BRAKING THE CAR IN EITHER DIRECTION. DURING THAT I FELT A SHUDDER SOUND COMING OUT OF FRONT WHEELS AND BRAKE PEDAL TRAVELED ALL THE WAY TO FLOOR. AT THE SAME TIME A MESSAGE ?SERVICE BRAKES ASSIST? APPEARED ON THE VEHICLE INFORMATION DISPLAY WINDOW AND THE ABS AND TRACTION CONTROL WARNING LIGHTS WERE TURNED ON IN THE DASH BOARD. I TOOK MY CAR TO MORE CADILLAC LOCAL DEALER AT CHANTILLY, VA. AND GET IT CHECKED IN REFERENCE TO RECALL # 09149, BUT HE TOLD ME THAT IS NOT THE ISSUE BECAUSE THE FRONT BRAKE HOSE FITTING ARE NOT CORRODED AND HE COULD NOT REPLICATE THE ISSUE. I CONTACTED GM CUSTOMER SERVICE ON 11/06/2014 AND EXPLAINED THE SITUATION OF THE ISSUE. THEY ASSIGNED ME A REFERENCE # [XXX] AND WE HAD A CONFERENCE CALL WITH THE MOORE CADILLAC SERVICE ADVISOR. IT SEEMS LIKE THE GM AND MOORE DEALER ADVISOR ARE NOT ADMITTING THAT IS A MANUFACTURER ISSUE, BUT I HAVE READ SEVERAL SIMILAR COMPLAINTS ON THE WWW.SAFECAR.GOV SITE AND FEE LIKE THAT IT IS A GM MANUFACTURER ISSUE AND COULD CAUSE A FATAL ACCIDENT. CURRENTLY, MILEAGE ON THE CAR IS ONLY 59,200 AND I NOTICED THIS ISSUE AT MILEAGE 55,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 CADILLAC DTS. WHILE DRIVING APPROXIMATELY 50 MPH, THE KEY FELL OUT OF THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER:14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

PASSENGER HEADLIGHT (SEALED BEAM) FAILED TO TURN ON 2 DAYS AGO. I ASSUMED IT WAS A BULB, BUT THE DEALER IDENTIFIED IT AS A SHORT DUE TO WATER AND CONDENSATION ACCUMULATION INSIDE THE HOUSING. THE LIGHT DID COME BACK ON FOR A SHORT TIME WHILE DRIVING TO THE DEALERSHIP, BUT WAS OFF AGAIN UPON ARRIVAL. DEALER STATED THE OTHER LIGHT WOULD BE AFFECTED SOON AS WELL, BASED ON WATER INSIDE IT TOO. I HAVE THE HIGHEST LEVEL EXTENDED WARRANTY PLAN (GM MAJOR GUARD), BUT THE SEALED BEAM HEADLIGHTS ARE EXCLUDED FROM THIS PLAN. DEALER QUOTED COST OF $1,800 PER LIGHT, TOTAL OF $3,600 TO REPAIR. THIS IS A DESIGN FLAW, BASED ON NUMEROUS CADILLAC COMPLAINTS AS WELL AS NOTES FOUND ON NHTSA. IN IT'S CURRENT STATE, THE VEHICLE IS NOT DRIVABLE IN LOW VISIBILITY CONDITIONS OR AT NIGHT BECAUSE THE HEADLIGHTS HAVE FAILED DUE TO A DESIGN FLAW. DEALER WILL NOT REPAIR UNDER WARRANTY, AND WITHOUT REPAIR THE VEHICLE WILL NOT EVEN PASS A STATE SAFETY INSPECTION. THIS IS A RECALL WORTHY FAULT WHICH COULD LEAD TO LOSS OF LIFE IF FAULT OCCURS IN LOW VISIBILITY OR NIGHT DRIVING, AND RENDERS THE VEHICLE UNSAFE AS IT WILL NOT PASS STATE SAFETY INSPECTION. PLEASE FORCE GM TO ISSUE RECALL ON THIS ISSUE. I AM CURRENTLY TRYING TO FIGURE OUT HOW TO PAY ALMOST $4,000 ON MY $56K VEHICLE TO GET IT DRIVABLE AGAIN, WHEN IT'S UNDER THE PREMIERE WARRANTY PLAN. THIS POLICY IS UNSATISFACTORY AT BEST. *TR

I TOOK MY CADILLAC IN FOR A RECALL ON MY KEYS. THEN THE DEALERSHIP INSPECTED MY CAR AND TOLD ME I HAVE A BADLY WORN RIGHT FRONT TIE ROD THAT NEEDS TO BE REPLACED AT A COST OF $6,000. I DO NOT FEEL THAT THERE IS ANYTHING WRONG WITH MY CAR, BUT HAVE NOT HAD A SECOND OPINION. WHAT CAN BE DONE ABOUT THIS?? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 CADILLAC DTS. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.