CADILLAC Complaints

TL* THE CONTACT OWNS A 2000 CADILLAC DEVILLE. THE CONTACT STATED THAT THE WOULD HESITATE TO START. ALSO, THE CONTACT STATED THAT THE STEERING COLUMN PANEL WAS DETACHING AND STEERING WHEEL WAS WARPED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. AIR BAGS FAILED. UPDATED 12/09/14*LJ UPDATED 08/28/2017*CT

THIS VEHICLE IS FACTORY EQUIPPED WITH A DELCO/BOSE SOUND SYSTEM. I WAS DRIVING DOWN MY DRIVEWAY AT 5 MPH. AFTER APPROXIMATELY 3 MINUTES AND 1/4 MILE, THE RADIO SOUND BECAME DISTORTED AND INTERRUPTED. THE VEHICLE'S VOLTAGE DISPLAY INDICATED 13.3 VOLTS, RATHER THAN THE NORMAL 14.2 OR ABOVE. I TURNED OFF THE RADIO. I NOTICED AN ODOR I IDENTIFIED AS "HOT ELECTRICAL." I IMMEDIATELY PULLED INTO A NEIGHBOR'S DRIVEWAY AND SHUT OFF THE VEHICLE'S IGNITION KEY. VISIBLE SMOKE WAS FLOWING INTO THE PASSENGER COMPARTMENT THROUGH THE AREA OF THE LEFT REAR RADIO SPEAKER UNDER THE REAR WINDOW. I OPENED THE ENGINE COMPARTMENT HOOD TO ACCESS THE BATTERY AND OPENED THE TRUNK. THE TRUNK LINER MATERIAL ON THE ROOF OF THE TRUNK BETWEEN THE SEAT BACK AND TRUNK OPENING WAS BURNING. THE FLAMES WERE SPREADING IN A CIRCULAR PATTERN CENTERED ON THE LEFT REAR SPEAKER. I PULLED THE BURNING MATERIAL FROM THE VEHICLE AS MY FRIEND BROUGHT ME A DRY CHEMICAL FIRE EXTINGUISHER. I PUT OUT THE FIRE AS ANOTHER FRIEND DISCONNECTED THE NEGATIVE BATTERY CABLE. THESE SPEAKERS HAVE AN ELECTRONIC MODULE MOUNTED TO THEM. THE MODULE WAS BURNED AND THE WIRES LEADING TO IT WERE BURNED AS FAR BACK AS THE TRUNK LINING MATERIAL HAD BURNED. I ISOLATED THE BURNED MODULE AND DAMAGED PORTION OF THE WIRES LEADING TO IT BY CUTTING THE WIRE HARNESS. I INSULATED THE WIRES AND CONNECTED THE BATTERY. THE VEHICLE STARTED NORMALLY. THE RADIO PLAYED NORMALLY THROUGH THE REMAINING SPEAKERS. THE VOLTAGE INDICATOR SHOWED NORMAL VOLTAGE, 14.2 - 14.3 VOLTS. I OBSERVED NO ANOMALIES OR WARNINGS. NO FUSES NOR CIRCUIT BREAKERS TRIPPED TO INTERRUPT THE POWER TO THE MODULE AND PREVENT THE FIRE. THE DAMAGE WAS LIMITED TO THE SPEAKER AND SURROUNDING TRUNK LINING MATERIAL. I AM SURE IF THIS ISSUE BEGAN AS I WAS DRIVING ON THE HIGHWAY WITHOUT IMMEDIATE ACCESS TO A FIRE EXTINGUISHER, THE RESULT WOULD HAVE BEEN A TOTAL LOSS OF THE VEHICLE. *TR

TL* THE CONTACT OWNED A 2001 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 20 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT MENTIONED THAT THE DRIVER SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION AND WAS KNOCKED UNCONSCIOUS. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO REPAIR SHOP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. UPDATED 10/09/14*LJ UPDATED 5/13/2015 *JS

TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS AN INTERNAL LEAK IN THE ENGINE AND THE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000.

MY COMPLAINT DOES NOT INVOLVE A CRASH, IT INVOLVES GM'S PERFORMANCE IN ITS RECALL # N140172, NHTSA RECALL # 14V394, ISSUED 7-21-2014. 1. THE RECALL SHOULD HAVE COME YEARS EARLIER. 2. GM AS OF NOW HAS NO REMEDY FOR THE DEFECT & CANNOT TELL ME WHEN IT WILL. 3. I HAVE NOT RECEIVED A RECALL LETTER, I FOUND OUT MY CAR WAS SUBJECT TO RECALL ON GM'S WEBSITE 8/22/14. I HAD CHECKED IN EARLY JULY & WEBSITE SHOWED NO RECALL. 4. GM WILL NOT GIVE A LOANER VEHICLE UNTIL DEFECT IS REMEDIED. AND ADVISES ONLY TO REMOVE ALL FROM IGNITION KEY, ADJUST SEAT & STEERING COLUMN TO GET KEY AWAY FROM KNNE, BUT THIS MEANS AIRBAG WILL DEPLOY TOWARD MY HEAD RATHER THAN MY CHEST. SINCE THE CAR WAS PURCHASED, THE IGNITION HAS BEEN DIFFICULT. ONCE WHEN I TRIED TO START THE VEHICLE, THE IGNITION KEY WAS LOCKED, VEHICLE TOWED TO DEALER, & I WAS TOLD A BAD COMPUTER WAS REPLACED. SINCE PURCHASE, IGNITION HARD TO GET INTO LOCK POSITION SO KEY CAN BE REMOVED. DAILY I HAVE HAD TO SHIFT OUT OF PARK & BACK INTO PARK, SOMETIMES SEVERAL TIMES, BEFORE THE KEY CAN BE REMOVED. *TR

TL* THE CONTACT OWNS A 2005 CADILLAC STS. WHEN ATTEMPTING TO ACCELERATE, THE CONTACT HEARD A CLICKING SOUND NEAR THE REAR OF THE VEHICLE. THE SOUND CONTINUED UNTIL THE VEHICLE REACHED 20 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 172,900.

TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. WHILE DRIVING 6 MPH, THE VEHICLE JERKED, LOST POWER STEERING, AND STALLED. A WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

YOU ALREADY SHOW RECALL INFORMATION ON 2007 CADILLAC DTS FOR IGNITION KEY SAFETY PROBLEM BUT I WOULD LIKE TO COMPLAIN THAT GM TELLS ME IN THEIR RECALL LETTERS THAT THE PARTS TO FIX THIS ARE NOT AVAILABLE. ON CALLING THEM AND POSING THE QUESTION WHETHER GM IS BACK-LOGGED HAVING TO MAKE SO MANY PARTS TO FIX THE ISSUE OR IF IT IS THAT THEY DO NOT HAVE A 'FIX' YET, GM SAID THEIR ENGINEERS ARE WORKING ON IT AND HAVE NOT DETERMINED A FIX YET, THEREFORE NOT KNOWN WHAT PARTS THEY WILL NEED. IT PUTS OWNERS IN A POSITION WHERE THEY MUST PLAY RUSSIAN ROULETTE. SINCE BOTH MY 2007 DTS AND MY 2001 DEVILLE ARE ON LATEST RECALL LIST I DON'T HAVE A SAFE CAR TO DRIVE UNTIL GM REPAIRS THESE OR ELSE I MUST PURCHASE ANOTHER VEHICLE (NOT GM) TO HAVE SOMETHING SAFE TO DRIVE. I HAVE DETACHED EACH CAR'S IGNITION KEY FROM KEY RINGS SO THAT NOT EVEN THE FOB IS ATTACHED. HOWEVER, APPEARS THAT THIS MERELY SERVES TO DIMINISH THE POTENTIAL THAT IN AN ACCIDENT THE KEY MIGHT NOT BE AS LIKELY TO SLIP FROM 'RUN' POSITION TO TURNING THE CAR OFF COMPLETELY, LEAVING ME WITH NO POWER STEERING, POWER BRAKES AND POSSIBILITY AIRBAGS WON'T DEPLOY. GM HAS INSTRUCTED ITS DEALERSHIPS THAT THEY MAY NOT SELL ANY VEHICLE IN THIS RECALL UNTIL IT IS REPAIRED, SO THE CARS ARE, IN ESSENCE, WORTHLESS UNTIL THAT HAPPENS AND CAN NOT EVEN BE USED FOR TRADE-IN PURPOSES. I SUSPECT THEIR COMPETITOR AUTO MANUFACTURERS ARE FULLY AWARE OF THE SITUATION AND WOULD NOT RELISH ANY GM TRADE-INS THAT, DUE TO LIABILITY POTENTIAL, THEY COULD NOT SELL ON TO ANYONE. *TR

WHEN ACCELERATING INTO TRAFFIC, THE ENGINE LOOSES POWER AND THE "TRACTION CONTROL MESSAGE" COMES ON. THE CAR COMES TO A STOP. WHEN YOU LIFT YOUR FOOT OFF THE ACCELERATOR THE MESSAGE GOES OUT AND WHEN YOU PRESS THE ACCELERATOR, THE ENGINE ENGAGES. IT HAPPENS 2 TO 3 TIMES A WEEK AND IS VERY DANGEROUS WHEN IT HAPPENS WHEN PULLING INTO TRAFFIC. THE CAR BEHIND ALMOST RAMS ME AND I AM IN A DANGEROUS POSITION WITH MERGING TRAFFIC. I HAVE TAKEN IT TO A GM DEALER SEVERAL TIMES BUT THEY HAVE BEEN UNABLE TO FIND A CODE FOR THIS OR TO SOLVE THE PROBLEM. IT IS A DANGEROUS SITUATION AS YOU NEVER KNOW WHEN IT IS GOING TO OCCUR. *TR

TL* THE CONTACT OWNS A 1999 CADILLAC DEVILLE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE VEERED TO THE LEFT AND RIGHT. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL REQUIRED EXCESSIVE FORCE IN ORDER TO STOP THE VEHICLE. THE CONTACT STATED THAT THE PART TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.