CADILLAC Complaints

S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM CONSTITUENTS RE COPY OF LETTER TO MARY BARRA, CHAIRMAN AND CHIEF EXECUTIVE OFFICER (CEO), GENERAL MOTORS EXPRESSING DISSATISFACTION WITH AFTER SERVICE CARE. *SMD THE CONSUMER STATED THERE WAS A LOUD TICKING NOISE COMING FROM THE VEHICLE, WHEN IT WAS STARTED. THE DEALER INSPECTED THE VEHICLE, AND ASSURED THE CONSUMER THE VEHICLE WAS DEPENDABLE. ON MAY 27, 2014 THE CONSUMER FELT A MILD VIBRATION THROUGH THE STEERING WHEEL. THE DEALER STATED THE BALANCE WAS OFF, BUT EVERYTHING WAS FINE. ON JUNE 15, 2014, WHILE DRIVING, THE CONSUMER HEARD A LOUD BANG, THEN A ROUGH TICKING SOUND AND FELT A SHUDDER THROUGH THE STEERING WHEEL. HE GENTLY BRAKED AND PULLED OVER TO THE SHOULDER, INSPECTED THE VEHICLE, BUT FOUND NOTHING WRONG. AFTER THE VEHICLE WAS INSPECTED AGAIN, AND BEING TOLD THERE WAS NOTHING WRONG. HE CONTINUED TO EXPERIENCE A VIBRATION THROUGH THE STEERING WHEEL, AND THE THUMPING BECAME MORE PRONOUNCED. ALSO, THE VEHICLE LURCHED AND A LOUD BANG AND HEAVY VIBRATION, WAS FLT THROUGHOUT THE CAR. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALER. THE CONSUMER EXPLAINED TO THE DEALER ABOUT THE VIBRATION TEAR IN THE CLOTH SHIELD HE DISCOVERED, THE TOW TRUCK DRIVER BROUGHT TWO OF THE FOUR THAT HELD THE DRIVE SHAFT TOGETHER TO THE SERVICE REPRESENTATIVE. THE DEALER INFORMED THE CONSUMER THE VIBRATION TEAR WAS A CIGARETTE BURN, AND THE DRIVE SHAFT BOLTS FALLING OUT OF THE VEHICLE AND BEARING FAILURE WERE ISSUES ADDRESS SEVERAL TIMES BEFORE. AFTER THE VEHICLE WAS RETURNED TO THE CONSUMER, THERE WAS LOW PITCHED WHISTLE DURING LIGHT TO MODERATE ACCELERATION, WHICH HE DID NOT HEAR WHEN HE FIRST PURCHASED THE VEHICLE. ALSO, THERE WAS A LIGHT WEIGHT OIL/FLUID LEAKING FROM UNDER THE ENGINE AREA. HE NOTICED THE FUEL CONSUMPTION RANGE HAD DROPPED FROM 17-18 MPG TO 15 MPG. THE REAR END FELT LESS STABLE AND THERE WAS A SLIGHT SHIFT WHEN COMING OFF DRIVEWAYS OR OVER UNEVEN PAVEMENT. (2011 CADILLAC CTS).

THE CHECK ENGINE LIGHT CAME ON. I TOOK IT INTO CADILLAC AND THEY SAID THE TIMING CHAINS NEEDED TO BE REPLACED. GENERAL MOTORS ANNOUNCED A CUSTOMER SATISFACTION PROGRAM 10287 IN FEB., 2010 FOR PREMATURE TIMING CHAIN WEAR ON 2007-2009 CADILLAC CTS. THERE IS OBVIOUSLY A PROBLEM WITH THE TIMING CHAIN WEAR BUT I WAS TOLD THAT MINE WASN'T PART OF THAT. VERY EARLY FOR THAT TO HAPPEN WITH ONLY 70,000 MILES ON THE CAR. I WAS TOLD THE COST TO REPAIR WOULD BE $2650.00. *TR

TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT THE HEADLIGHTS FLICKERED SPORADICALLY AND HAD BECOME DIMMER THAN NORMAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEAD LAMPS BULBS AND THE DRIVER SIDE HEADLIGHT DEFLECTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 24,093.

I HAD JUST EXITED THE HIGHWAY AND WAITED AT THE END OF THE RAMP FOR THE TRAFFIC SIGNAL TO CHANGE. I WAS PROCEEDING INTO THE INTERSECTION AFTER WAITING FOR LIGHT TO CHANGE. I BEGAN TO ACCELERATE AND ANOTHER CAR RAN THE LIGHT AND HIT MY CAR ON PASSENGER SIDE. THE RESPONDERS SAID I WAS T-BONED. WHEN I GOT HIT THE CAR STEERING WHEEL LOCKED UP, THE CAR CAME OUT OF GEAR, THE GEAR MECHANISM INSIDE THE CAR CAME APART, THE BRAKES DIDN'T WORK. I HAD NO CONTROL OF THE CAR, IT SHUT DOWN. THE ONLY THING THAT STOPPED ME FROM HITTING THE METAL GUARDRAIL WAS THE CAR ENDED UP ON THE CURB ON LEFT OF ROAD IN THE BUSHES. THE PASSENGER WINDOW SHATTERED AND WINDSHIELD ON PASSENGER SIDE WAS DAMAGED. THE PASSENGER DOOR WAS PUSHED INTO THE CAR AND NEITHER OF THE AIRBAGS DEPLOYED. THE RESPONDER'S COMMENTED THAT THEY WERE SURPRISED THAT THE AIRBAGS DIDN'T DEPLOY AS HARD AS I WAS HIT. THE VEHICLE HAS BEEN DEEMED A TOTAL LOSS AS THE DAMAGE IS EXTENSIVE. PREVIOUSLY ON A FEW DAYS HAVE HAD TO JIGGLE THE STEERING WHEEL AND THE KEYS IN IGNITION TO TURN SO THAT I COULD START MY CAR. I HAD PREVIOUSLY CHECKED THE GM SITE AND ENTERED MY VIN BECAUSE I HAD TIMES WHEN THE IGNITION SWITCH IN MY CAR WOULD NOT WORK. THERE WAS NO RECALL FOR MY VEHICLE. *TR

THE BACK REAR IS MAKING A LOUD NOISING, LIKE THERE ARE BIG TIRES ON THE CAR. THE MECHANIC SAID ITS THE PINION SEAL. I LOOKED UP THE ISSUE AND THERE IS A RECALL ON THE PINION SEAL. *TR

TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, THE DOOR LOCKS ACTIVATED AND THERE WAS A LOSS OF POWER. THE CONTACT WAS UNABLE TO OPEN HER DOORS AND THE ON STAR SERVICE SYSTEM FAILED. THE CONTACT STATED THAT SHE WAS LOCKED IN HER VEHICLE FOR OVER AN HOUR. THE CONTACT WAS ASSISTED BY A FIRE DEPARTMENT WHO WAS CALLED TO THE SCENE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ECM MODULE NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. UPDATED 8/27/14*CN

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE INSTRUMENT PANEL LIGHTING FAILED. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,276 AND THE CURRENT MILEAGE WAS 295,527. UPDATED 8/29/14*CN THE CONSUMER STATED THE BACK UP WARNING LIGHT INDICATORS WOULD LIGHT UP AND THE CHIME SOUNDED, BUT THERE WAS NOTHING BEHIND, THE VEHICLE. UPDATED 09/18/19

TL-THE CONTACT OWNS A 2004 CADILLAC DEVILLE EQUIPPED WITH LANVIGATOR COMFORT 1 TIRES, SIZE 225/60/R16. THE CONTACT STATED WHILE DRIVING 70 MPH, THE POLICE PULLED HIM OVER AND INFORMED HIM THAT THE DRIVER REAR TIRE HAD JUST EXPLODED AND THERE WAS PIECE OF RUBBER ON THE ROAD. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANICS AND THE TIRE WAS REPLACED. ONCE THE CONTACT REACHED HOME HE CONTACTED THE TIRE DEALERS WHO INFORMED HIM THAT HE DROVE THE VEHICLE WITHOUT AIR. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE OF THE TIRE WAS 700. THE VEHICLE FAILURE MILEAGE WAS 100,700. AN

I AM REPORTING THAT I HAD AN INCIDENT WITH MY KEY BEING STUCK IN THE IGNITION, THE KEY COULD NOT BE REMOVED FROM THE IGNITION.THE CAR WAS TAKEN TO THE DEALER WHO SAID IT WAS A COMPUTER PROBLEM. A REFURBISHED PART WAS USED TO REPLACE THE PART IN THE ECM. IT COST $791. 19 TO CORRECT THE SITUATION, WITHIN 5 DAYS IT HAPPENED AGAIN. THE PART WAS DEEMED FAULTY AND REPLACED. PLEASE REVIEW AND DETERMINE IF MY CAR SHOULD HAVE BEEN ON THE RECALL LIST. THANKS.

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN IDLING UNCONTROLLABLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 113,000. UPDATED 12/09/14*LJ UPDATED 08/23/2017*CT