CADILLAC Complaints

INCIDENT OCCURRED WHILE CONTACT (C) WAS BACKING SRX DOWN THE APPROX 40 DEGREE UPSLOPE 100' LONG DRIVEWAY CURVED AT BOTTOM. SURFACES WERE DRY & IT WAS SUNNY. C PURCHASED SRX NEW (NAVIGATION, DRIVER AWARENESS & DRIVER ASSIST) IN LATE 12/13. C &/OR SPOUSE HAVE BACKED SRX DOWN DRIVEWAY WITHOUT INCIDENT 100 PLUS TIMES. C & SPOUSE ENTERED SRX, ADJUSTED SEATS & MIRROR, & BUCKLED SEAT BELTS. C DEPRESSED BRAKE PEDAL & PUSHED START BUTTON. WHILE RETAINING PRESSURE ON BRAKE, C SHIFTED TRANSMISSION SELECTOR INTO R, 'REVERSE.' THE BACK-UP CAMERA DISPLAY APPEARED. IMMEDIATELY, SRX BEGAN TO ROLL DOWN DRIVEWAY. ROLLING CONTINUED DESPITE INCREASING BRAKE PEDAL PRESSURE EXERTED. C WAS STANDING ON BRAKE PEDAL TO GET SRX TO RESPOND TO FULL STOP. VIEWING THE BACK-UP CAMERA DISPLAY, C ATTEMPTED TO STEER SRX SO AS TO AVOID ENTERING STREET. SRX WAS STOPPED BY IMPACTING RETAINING WALL ON LEFT SIDE OF DRIVEWAY. ONCE SRX HAD STOPPED, C (WITH BRAKE PEDAL STILL DEPRESSED) WAS ABLE TO SHIFT GEARS & MOVE SRX FROM DRIVEWAY. C TESTED SRX BY DRIVING FORWARDS & BRAKING & NOTED NO ISSUES. SRX WAS DEALER INSPECTED. DEALER INDICATED THAT IT: "COULD NOT DUPLICATE CONCERN. CHECKED FOR BULLETINS, NO RELATED BULLETINS. INSPECTED BRAKE FLUID FOR LEAKS, NO LEAKS. NO STORED DTC'S." RE: SRX'S HILL START ASSIST FEATURE, WHICH HOLDS SRX FOR MAXIMUM OF TWO SECS SO DRIVER MAY MOVE FROM BRAKE TO ACCELERATOR WITHOUT RISK OF ROLLING - FEATURE DOES NOT FUNCTION. DEALER VERBALLY STATED THAT ON STEEP HILLS, SRX SHOULD BE DRIVEN WITH TWO FEET, ONE ON BRAKE & ONE ON ACCELERATOR. FOR THIS REPORT, C NEVER USED ACCELERATOR & NEVER REMOVED FOOT FROM BRAKE PEDAL. C BELIEVES SRX SHOULD NOT HAVE BEEN AT RISK OF ROLLING & BRAKES & TRANSMISSION FAILED & SHOULD BE INVESTIGATED. CRASH RESULTED IN DAMAGE TO LEFT MIRROR, LEFT CHROME VENT & LEFT REAR WHEEL WELL. REPAIR COST ESTIMATED AT $980. *JS

ENGINE STOPPED RUNNING. WOULD NOT RESTART. HAD TO HAVE VEHICLE TOWED TO AUTHORIZED CADILLAC SERVICE CENTER (GREEN BUICK GMC, DAVENPORT, IA). GREEN REPLACED PARTS (THROTTLE BODY, PART 9128412, CONNECTOR PART 15306420, SEAL PART 90412566) WITH NEW ONES AND THEN CLEANED, AT A COST OF $1,425.82. TO BE FAIR, IN RETROSPECT, GREEN SHOULD HAVE CLEANED OLD PART TO SAVE CUSTOMER UNNECESSARY COSTS. NOW, THREE YEARS LATER, THIS EXPENSIVE FIX IS NEEDED AGAIN. ACCORDING TO LUJACK NORTHPARK AUTO, DAVENPORT, IOWA, (INVOICE NO. CVCS863235) DATE 05/05/14, MILAGE: 113716, THESE PARTS NEED TO BE REPLACED AGAIN ALREADY. (48000 MILES LATER) THAT MEANS THAT THE $1,425.82 WE PAID TO GREEN WAS LOST TO EITHER INFERIOR QUALITY PARTS (PLANNED OBSOLESENCE) OR SABOTAGE BY THE AUTHORIZED SERVICE CENTERS. THIS CAR WAS IN LUJACKS THREE TIMES THIS YEAR. TWICE THEIR TECHNICIAN REMOVED & REPLACED V/C & VIT GASKETS. (PARTS VS50628R & MS96103. SEE CVCS854609 & 855596) WHICH MEANS REMOVING THESE PARTS. GM REFUSED TO MAKE ANY GOOD FAITH EFFORT AT RESOLVING ISSUE (SEE GM FILE # 71-1305208758) UPDATED 11/24/2014 *JS

WHILE DRIVING THE VEHICLE IT WOULD JUST STOP, IT WOULDN'T START WHILE MOVING. I HAD TO PULL OVER TO THE SIDE OF THE ROAD OR STOP WHERE I WAS AND PUT THE VEHICLE IN PARK AND THEN IT WOULD RESTART. ONLY TO STOP AGAIN, EVERY THING WENT DEAD, LIGHTS, ENGINE, INTERIOR GAGES EVERYTHING. LOST POWER STEERING, POWER BRAKES, AIR BAGS, EVERYTHING STOPPED. THIS WAS REPORTED TO THE CADILLAC DEALERSHIP WHERE I PURCHASED THE VEHICLE NEW. THE PROBLEM WENT ON FOR OVER A YEAR BEFORE THEY FOUND THAT THE IGNITION SWITCH (KEY TYPE) WAS THE PROBLEM AND ONCE REPLACED THE CAR HAS FUNCTIONED WELL SINCE. BUT I FOUND MYSELF ONLY DRIVING ON SIDE STREETS KEEPING THE VEHICLE AT SLOW SPEEDS AND OFTEN NOT DRIVING IT FOR WEEKS AT A TIME WHILE THE DEALERSHIP WORKED ON THE VEHICLE TRYING TO FIX IT. THIS WAS AN INTERMITTENT PROBLEM THAT DIDN'T HAPPEN ALL THE TIME BUT AS THE MONTHS PASSED IT BECAME MORE FREQUENT UNTIL IT WAS EVERY TIME I DROVE THE CAR. UPDATED 11/24/2014 *JS

WHILE MAKING A LEFT TURN INTO DRIVEWAY BRAKE PEDAL PULSATED THE SERVICE BRAKE ASSIST INDICATOR CAME ON THE TRACTION CONTROL AND ABS LIGHTS ALSO CAME ON, THE CAR WOULD NOT STOP RIGHT THEN. *JS

TL* THE CONTACT OWNS A 2000 CADILLAC DEVILLE. THE CONTACT STATED THAT THE ALUMINUM ENGINE HEADS CRACKED WHEN THE VEHICLE OVERHEATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000 AND THE CURRENT MILEAGE WAS 83,000.

WHEN BACKING OUT OF DRIVEWAY AND TURNING THE STEERING WHEEL TO THE RIGHT WE NOTICED A PRONOUNCED THUMP THAT WAS VERY NOTICEABLE AND WORRISOME. WE CHECKED WITH THE DEALER AND COULDN'T FIND THE PROBLEM AND THE DEALER CHECKED WITH GENERAL MOTORS WHO SAID IT WAS A DESIGN FLAW AND COULDN'T DO ANYTHING ABOUT IT. IT HAS BEEN DOING THE SAME THING UP TO THIS DATE. THE THUMP IS SO GREAT WE WONDER IF IT IS NOT DAMAGING THE CAR. *TR

FIRST INCIDENT: WHEN DRIVING, ENGINE WOULD LOOSE POWER, ENGINE LIGHT ON, FUEL PUMP REPLACED SECOND INCIDENT: TWO WEEKS LATER, DRIVING CAR AND ENGINE SHUTS DOWN, NO POWER, NO BRAKES, NO POWER STEERING, GAS MILEAGE TO EMPTY WAS AT 68 MILES. REPLACED FUEL GAUGES THIRD INCIDENT: ONE WEEK AFTER REPLACED FUEL GAUGE, ENGINE SHUT DOWN WHILE DRIVING, NO BRAKES, NO POWER STEERING, AND GAS MILEAGE READ OUT WAS 69 MILES. FORTUNATELY, WE WERE AT A STANDSTILL IN THE MIDDLE OF THE ROAD AND THE CAR RESTARTED, WENT TO GAS STATION, FILLED THE CAR WITH GAS, IT TOOK 14.7 GALLONS, THE CTS GAS CAPACITY IS 18 GALLONS. DEALER DOESN'T KNOW WHAT THE PROBLEM IS. JUST WAITING FOR A SOLUTION. THIS IS A MAJOR SAFETY CONCERN THAT NEEDS IMMEDIATE ATTENTION. *TR

TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT STATED THAT WHILE TURNING AND DEPRESSING THE BRAKES, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 59,000 AND THE CURRENT MILEAGE WAS 85,000.

WINDSHIELD WIPER MOTORS FAIL. IT IS AN EXPENSIVE REPAIR. THIS IS A BIG SAFETY ISSUE AND REPORTED BY MANY CADILLAC OWNERS. *TR

TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT UPON ENTERING THE VEHICLE, SHE DISCOVERED THAT THE DRIVER'S SIDE AIR BAG HAD DEPLOYED AND CRACKED THE STEERING WHEEL. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 114,000.