CADILLAC Complaints

TL* THE CONTACT OWNS A 2012 CADILLAC CTS. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, THE ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ECM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 28,837 AND THE CURRENT MILEAGE WAS 30,200. THE CONSUMER STATED WHEN HE ATTEMPTED TO ACCELERATE, THE VEHICLE STALLED. HE ATTEMPTED TO RE-START THE VEHICLE, BUT TO NO AVAIL. THE VEHICLE WAS FLAT-BEDDED TO THE DEALER. THE DEALER REPLACED THE ECM UNIT. HOWEVER, ON MAY 7, 2014, WHILE MAKING A LEFT TURN, THE VEHICLE STALLED AGAIN. WHEN HE TRIED TO RE-START THE VEHICLE, THE ENGINE STARTED TO SHAKE AND VIBRATE. ONCE AGAIN, THE VEHICLE WAS TOWED TO THE DEALER. HOWEVER, THE DEALER WAS UNABLE TO FIND A PROBLEM. UPDATED 06/16/14

CLANKING NOISE AND STEERING DIFFICULTY WHEN HITTING SMALL BUMPS OR CHUCK HOLES IN THE STREET. REAR END SHIFTS BACK AND FORTH ON SLIGHTLY ROUGH ROADS AT EVEN LOW SPEEDS. *TR

LEASED VEHICLE FROM CADILLAC DEALER IN MOBILE AL IN OCT 2007. HAD PROBLEMS RIGHT AWAY GAUGES WOULD QUIT WORKING. DEALER SAID COULDN'T REPEAT PROBLEMS. MAY 2008 MOVING TO TX, WHILE ATTEMPTING TO ENTER I-10 FROM REST STOP, ENGINE QUIT RUNNING, NO POWER STEERING, OR BRAKES. MANAGED TO GET OFF ROAD. AFTER 5 MINUTES STARTED AGAIN. DEALERS IN LA AND TX COULDN'T DUPLICATE PROBLEM. CAR CONTINUED TO QUIT RUNNING OFF AND ON. BATTERIES BURNED UP ON TWO OCCASIONS, TECHNICIANS SUSPECTED BAD HARNESS BUT COULDN'T LOCATE PROBLEM. RETURNED TO AL IN 2009, TOOK CAR TO DEALER TOLD THEM TO FIX, REPLACE OR TAKE BACK. THEY SAID COULDN'T DUPLICATE SO I LEFT THE CAR WITH THEM AS AN UNSAFE VEHICLE. THE CONSUMER STATED HE EXPERIENCED PROBLEMS WITH THE VEHICLE RATTLING AND THE GAUGES NOT WORKING. THE DEALER FOUND THE SOURCE OF THE RATTLE, WHICH WAS AN EXHAUST BRACKET THAT WAS NOT INSTALLED CORRECTLY, BUT COULD NOT LOCATE THE PROBLEM WITH THE GAUGES, OR WHY THE ENGINE STALLING. SEVERAL DAYS LATER, THE VEHICLE WOULD NOT START. IT WAS DETERMINED THE BATTERY WAS DEAD. A NEW BATTERY WAS INSTALLED, AND AS THE CONSUMER WAS DRIVING, THE GAUGES STOPPED WORKING AGAIN.

TWO PROBLEMS, 1) THE FUEL GAUGE DOES NOT ACCURATELY REFLECT THE AMOUNT OF FUEL LEFT IN THE TANK AND 2) THE RANGE REPORTED ON THE INSTRUMENT PANEL DOES NOT REFLECT THE AMOUNT OF FUEL REMAINING. 1) VISUALLY THE GAUGE NEEDLE DOES NOT GRAPHICALLY ALIGN WITH THE TIC MARKS SHOWING FULL, 3/4, 1/2, 1/4 AND LOW LEVEL. THIS MAKES IT VERY HARD TO FIGURE OUT JUST HOW MUCH FUEL IS LEFT IN THE TANK. 2) THE "RANGE REMAINING" INDICATOR TRACKS FASTER FUEL USE AS THE FUEL LEVEL DECREASES. THE LAST QUARTER TANK (AS SHOWN ON THE VISUAL GAUGE) IS USED UP IN LESS THAN 50 MILES, WHICH DOESN'T MAKE SENSE IF THE FULL TANK READS A FULL RANGE OF 345 MILES. THE RANGE INDICATOR DOES NOT SEEM TO CORRESPOND TO THE LEVEL OF FUEL IN THE TANK. WITH A LOW AMOUNT OF FUEL, LESS THAN A 1/4 TANK, THE "RANGE REMAINING" INDICATOR DROPS OFF VERY RAPIDLY, WITHIN LESS THAN TEN MILES OF DISTANCE TRAVELED AT CONSTANT SPEED, FROM A RANGE OF ABOUT 50 MILES TO 0 MILES LEFT. DRIVING ON DESERT ROADS WITHOUT MANY GAS STATIONS AROUND, MAKES FOR A REAL GUESSING GAME. *TR

2013 CADILLAC XTS4. CONSUMER WRITES IN REGARDS TO RECEIVING PROFESSIONAL AND SATISFACTORY CUSTOMER SERVICE WHEN CONSUMER DROPPED OFF VEHICLE AT DEALERSHIP FOR RECALL. *SMD

RIGHT AND LEFT TURN SINGLES HAVE GONE OUT 6 TO 7 TIMES SINCE I HAVE OWNED THE CAR. WHEN THEY ARE REPLACED THEY ONLY LAST A FEW WEEKS. MY DEALERS SATES THAT THE PLUGS NEED REPLACED. I HAVE HEARD THAT THIS AFFECTS 2004 THROUGH 20009. WITH LARGE NUMBER I THINK IT SHOULD BE RECALLED. 30% OF ALL ACCIDENTS ARE CAUSED BY NOT USING OR FAULTY TURN SINGLES. THE DEALER CHARGES $200.00 TO REPLACE THE BULBS PER SIDE. *TR

WHEN GETTING ONTO THE HIGHWAY 2 MILES FROM MY HOME EVERY MORNING, I ACCELARATE FROM 45 MILES AN HOUR TO ABOUT 65 AND 70 MILES AN HOUR. CAR STARTS SHAKING VIOLENTLY (FEELS LIKE YOU ARE DRIVING WITH 2 FRONT FLAT TIRES) AND ENGINE LIGHT COMES ON. MOST OF THE TIME IT FLASHES FOR ABOUT 30 SECONDS AND THEN GOES OFF, AND SOMETIMES ENGINE LIGHT COMES ON AND STAYS ON FOR ABOUT 30 SECONDS. CAR LOSES POWER MOMENTARILY FOR ABOUT 30 SECONDS. I TOOK CAR TO THE DEALERSHIP THE FOLLOWING DAY, AND THEY FOUND NOTHING WRONG. I TOOK THE CAR TO THE DEALER ABOUT 6 WEEKS LATER ON APRIL 27TH 2014 WHEN THE PROBLEM WAS HAPPENING ON A DAILY BASIS EVERY MORNING ONLY. DEALERSHIP KEPT CAR FOR 2 DAYS AND SAID THEY RESOLVED PROBLEM. EXACTLY 2 DAYS LATER SAME THING HAPPENED. PROBLEM CONTINUES TO THIS DAY BUT NOT ON A DAILY BASIS. NOT SURE IF THAT HAS SOMETHING TO DO WITH THE WEATHER NOW THAT IT IS NO LONGER WINTER. I WILL BE MAKING MY THIRD TRIP TO THE DEALERSHIP IN THE NEXT WEEK FOR THIS SAME ISSUE :SHAKING CAR, ENGINE LIGHT ON AND MOMENTARY LOSS OF ACCELERATION POWER. *TR

TIME LAG WHEN CAR IS AT A HILL STOP OR FWD GEAR HESITATION FROM COMING OFF HILL OR RXR CROSSINGS, WOULD ROLL BACKWARD FROM COMING OUT OF BRAKE TO GAS PEDAL LIKE NO PWR RESPONSE FROM ENG. *TR

UPON ACCELERATION FROM A COMPLETE STOP OR ROLLING STOP, THE VEHICLE WILL STALL FOR APPROXIMATELY 2-3 SECONDS. THIS INCIDENT HAS OCCURRED MORE THAN 5 TIMES IN THE LAST YEAR. THE VEHICLE CURRENTLY HAS 55,000 MILES. *TR

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING A 3-4 SECOND DELAY IN ACCELERATION. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 44,000.