CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2013 CADILLAC SRX- POWELL, OH
I PURCHASED MY 2013 SRX AT THE END OF MARCH 2013. ON MORE THAN 4 OCCASIONS I HAVE BEEN AT A STOP. WHEN I PRESS THE ACCELERATOR THE CAR COASTS SLIGHTLY BUT DOES NOT GO. I PULL OFF THE ACCELERATOR AND PUSH THE ACCELERATOR AGAIN. AFTER REPEATING THIS PROCESS, AND SEVERAL SECONDS LATER THE VEHICLE WILL SLOWLY MOVE. I HAD IT IN THE DEALERSHIP IN JANUARY AND THEY COULD NOT FIND ANYTHING WRONG. IT HAS HAPPENED SEVERAL TIMES AGAIN INCLUDING TWICE WITHIN THE LAST WEEK AND I HAVE SCHEDULED ANOTHER APPOINTMENT FOR NEXT WEEK. *TR
Source: NHTSA WEB SITE -
2008 CADILLAC DTS- NEWTON, MA
OIL SMELL FUMES COMINING FROM THE HEATER VENTS. SO BAD AT TIMES WE HAD TO GET OUT OF THE CAR. HAVE TAKEN THE CAR TO TWO DIFFERENT CADILLAC DEALERS AND HAVE BEEN TOLD THEY COULD NOT FIND ANYTHING. I HAVE HAD THE ENGINE LIGHT COME ON CODE P0411 AND IT WENT OUT. TOOK IT TO THE DELEAR AND THEY RESET THE COMPUTER. ON MARCH 2ND THE LIGHT CAME ON AGAIN AND WENT OUT THE NEXT DAY. I WAS TOLD NEXT TIME THE I GOT THE SMELL TO GO DIRECTLY TO ANY GM DELEAR. I HAD TAKEN MY WIFE TO THE DOCTOR IN NATICK MASS AND WE GOT THE FUMES AND I WENT TO LONG CADILLAC WHICH I WAS TOLD TO DO ONLY TO FIND OUT THEY MOVED TO WESTBORO MASS. A FORMER TROBULE SHOOTER FOR GM WHO USED TO WOREK FOR FROST CADILLAC UNTIL THEY LOST THEIR FRANCHISE TOLD MY SON THIS IS A COMMON THING WITH 2006 TO 2010 CADILLACS AND IF THIS IS THE CASE THE MOTOR HAS TO COME OUT OF THE VEHICLE SO IT CAN BE RESEALED. I HAVE A FEW MONTHS LEFT ON MY BUMBER TO BUMBER WARRANTY AND IT SEEMS THAT GM IS STALLING ME UNTIL THE WARRANTY RUNS OUT. I HAVE SENT TWO LETTERS TO GM ONE WAS TO THEIR PRESIDENT AND ALL I WOULD GET IS A NICE PERSON WHOM SEEMED THEY WERE INTERESTED BUT NOTHING WAS EVER DONE BY THEM EXCEPT MAKE AN APPOINTMENT AT THE CADILLAC DEALER. MY CAR HAS 64,000 ON IT. *TR
Source: NHTSA WEB SITE -
2009 CADILLAC CTS- SUN CITY CENTER, FL
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING 70 MPH, HE ACCIDENTALLY BUMPED INTO THE IGNITION AND THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,888 AND THE CURRENT MILEAGE WAS 16,500. UPDATED 07/28/14 MA UPDATED 07/29/14
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 CADILLAC SLS- AXTON, VA
TL* THE CONTACT OWNS A 2002 CADILLAC SLS.THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE BATTERY WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE CONTACT STATED THAT ONCE HE WAS ABLE TO RESTART THE VEHICLE, THE CHECK ENGINE LIGHT WAS STILL ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,806 AND THE CURRENT MILEAGE WAS 90,200.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2014 CADILLAC ATS- HOUSTON, TX
I BOUGHT THIS CAR NEW ON 1/16/14. ON 2/19/14 THE ENGINE LIGHT CAME ON AND THE ENGINE LOST POWER. I TOOK IT TO THE DEALER AND THEY REPLACED A SENSOR ASSEMBLY. ON 3/18/14 THE SAME THING HAPPENED AND THE CAR LOST POWER. THE MILEAGE WAS ABOUT 1,500.. NOW I AM BEING TOLD THAT THERE IS A PROBLEM THAT THE ENGINEERS AT GM ARE LOOKING INTO BUT NO FIX IS IN SIGHT.. THE FIRST TWO TIMES I LOST POWER I WAS IN TOWN BUT IF THIS HAPPENED ON THE HIGHWAY IT COULD BE A REAL PROBLEM. I FEEL GM HAS A MAJOR PROBLEM AND THEY DO NOT WANT TO BE HONEST. I AM BEING TOLD NOTHING OTHER THEN THEY ARE WORKING ON THE PROBLEM. *TR
Source: NHTSA WEB SITE -
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2011 CADILLAC CTS- LODI, CA
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE DRIVER'S FOOT SLIPPED OFF THE ACCELERATOR PEDAL. THE FAILURE ALSO OCCURRED WITH THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO A DEALER, WHO INDICATED THAT THE PEDAL WAS EQUIPPED WITH A RUBBER RESISTANCE AND COULD NOT BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 18,932. UPDATED 9/29/14*CN
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2013 CADILLAC ATS- FAIRFIELD, CA
THE AUTOMATIC COLLISION AVOIDANCE BRAKING SYSTEM ACTIVATED AT FREEWAY SPEEDS WITH NOTHING IN FRONT OF THE CAR FOR OVER A MILE AND FULLY SLAMMED THE BRAKES AND FLASHED THE HEADS UP DISPLAY COLLISION WARNING. THIS SYSTEM FAILED MULTIPLE WAYS, ONE IT THOUGHT THERE WAS AN EMINENT COLLISION WHEN THERE WASN'T AND TWO IT ISN'T SUPPOSED TO APPLY BRAKES AT THOSE SPEEDS. THIS HAS HAPPENED MULTIPLE TIMES AND THE MOST RECENT WAS AFTER A "FIX" BY THE DEALER. IF THERE HAD BEEN AN 18 WHEELER BEHIND ME WHEN THE CAR SLAMMED ON THE BRAKES THAT COULDN'T STOP AS FAST AS MY CAR THERE WOULD'VE BEEN AN ACCIDENT WITH POSSIBLE FATALITY. *TR
Source: NHTSA WEB SITE -
2003 CADILLAC CTS- NEWARK, DE
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE SUDDENLY STALLED WHILE TRAVELING VARIOUS SPEEDS AND INTERMITTENTLY FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE ECM NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. THE VIN WAS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 CADILLAC SRX- RIDGEFIELD, NJ
2012 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH MALFUNCTION. *SMD THE CONSUMER STATED THERE WAS NO FAIL SAFE, CHIME OR TIMED SHUTOFF ONCE HE LEFT THE VEHICLE. ON SEVERAL OCCASIONS, THE CONSUMER RETURNED TO HIS VEHICLE TO FIND THE VEHICLE RUNNING AND THE GARAGE FULL OF FUMES. THE STEERING WHEEL AND WINDSHIELD BLOCKED THE VIEW OF THE ENGINE START/STOP BUTTON. WHICH HAS RESULTED IN THE CONSUMER LEAVING THE ENGINE RUNNING ON NUMEROUS OCCASIONS. THE CONSUMER STATED THE START BUTTON SHOULD BE MOVED TO THE LEFT OR RIGHT OR UP OR DOWN , IN ORDER TO BE VISIBLE FROM THE DRIVER'S SEAT. *JB
Source: CONSUMER LETTER -
2004 CADILLAC DEVILLE- ALLIANCE, NE
I WAS TRAVELING SOUTH ON HIGHWAY 385 WHEN A DEER FLEW OUT IN FRONT OF ME. WE HIT HEAD ON DESTROYING THE WHOLE FRONT END OF MY CAR. I WOULD LIKE TO KNOW WHY THE AIR BAGS DID NOT GO OFF IF THAT DEER WOULD HAVE FLOWN UP ON THE HOOD AND CAME THROUGH THE WINDSHIELD IT COULD HAVE KILLED ME. THE AIR BAG COULD HAVE SAVED MY LIFE. WHY DID IT NOT DEPLOY. *TR
Source: NHTSA WEB SITE