CADILLAC Complaints

CADILLAC SENT ME A LETTER DATED JUNE 2014 WITH MY VEHICLE'S VIN ON IT INDICATING THAT "THE SUPERCHARGER MAY DEVELOP A NOTICEABLE RATTLE NOISE AT IDLE. THE NOISE WILL TYPICALLY GO AWAY WHEN THE ENGINE RPM IS RAISED SLIGHTLY ABOVE IDLE. HOWEVER, IF LEFT UNCORRECTED, THE PROBLEM, OVER TIME, MAY LEAD TO CONTAMINATION OF THE LUBRICATING GREASE AND CAUSE THE BEARING TO SQUEAL. IF LEFT UNADDRESSED, THE BEARING MAY OVERHEAT AND CAN CAUSE THE ENGINE SEIZURE OR NO-START CONDITION." CADILLAC THEN GOES ON TO SAY THAT THEY WILL EXTEND THE WARRANTY FOR THIS ISSUE FOR 10 YEARS FROM THE SERVICE DATE. I BROUGHT MY CAR IN TO ED MORSE CADILLAC IN SUNRISE FL IN JAN 2015 WITH THIS LETTER BECAUSE THE CAR HAD THE NOISE AS DESCRIBED IN THE CADILLAC LETTER. THE SERVICE ADVISER ADVISED THAT THIS CAR WAS NOT ONE OF THE VINS COVERED. ??? I JUST BROUGHT MY CAR IN FOR AN OIL CHANGE AND THE THREE MECHANICS ALL HEARD THE NOISE AND INDICATED IT SOUNDED LIKE SOMETHING WAS WRONG. I CALLED UP THE CADILLAC NUMBER 1-800-204-0261 AND BASICALLY "MIN" TOLD ME THAT THIS ISN'T A RECALL BUT AN EXTENSION OF THE WARRANTY, SO DESPITE CADILLAC SENDING ME A LETTER INDICATING MY CAR MAY HAVE THIS SPECIFIC PROBLEM THAT THEY WILL FIX AND THAT MY CAR HAS THE INDICATED SYMPTOMS IN THEIR LETTER, MIN AT CADILLAC SAYS THAT I WOULD HAVE TO PAY FOR THE DIAGNOSTIC COSTS FOR CADILLAC TO DETERMINE IF THE PROBLEM AS INDICATED IN THEIR LETTER IS INDEED WHAT THEY SENT ME THE LETTER FOR. I FIND THIS UNBELIEVABLE THAT CADILLAC IS PUTTING THE ONUS ON THE CUSTOMERS TO RISK THE COST OF TEARDOWN OR A MAJOR ENGINE MALFUNCTION AND ACCIDENT, INSTEAD OF RECALLING THESE CARS AND TAKING CARE OF THE PROBLEM THAT THEY NOTIFIED ME OF. WHY SHOULD I BE FRONTING MONEY TO DIAGNOSE THE PROBLEM CADILLAC SAYS I HAVE??? CLEARLY CADILLAC WOULD PREFER THE WARRANTY TO RUN OUT AND NOT HAVE TO PAY FOR $3K REPAIRS ON ALL OF THESE CARS.

DRIVING DOWN A HIGHWAY, NO CARS AROUND, THE STATIONARY COMPONENT OF THE SUNROOF, EXPLODED OUT, ONE OF THE PIECES OF THE GLASS WAS EXPELLED AND HIT THE TRUNK, MAKING A DEEP SCRATCH. NO DISCERNIBLE CRACKS OR HISTORY OF ISSUES. WEATHER WAS 65 DEGREES FAHRENHEIT. NO SUDDEN CHANGE IN TEMPERATURE OR MOISTURE. CLEAR SKIES, NOT OVERCAST OR SUNNY. NO DAMAGE TO THE UNDERLYING SLIDING COVER. THE UNSAFE CONDITION IS IF THE COVER WOULD HAVE BEEN RETRACTED AND MY CHILDREN IN THEIR CAR SEATS. THE SPONTANEOUS EXPLOSION WOULD HAVE SENT PIECES OF GLASS DOWN, CUTTING THEM.

THE HEADLIGHTS ON THIS VEHICLE PROVIDES NO ILLUMINATION WHEN SET ON DIM. WE HAVE TO DRIVE WITH OUR BRIGHTS ALL THE TIME. ABSOLUTELY CAN NOT SEE WHEN USING THE DIM SETTING. IT IS FRIGHTENING.. IT DOES NOT MATTER IF VEHICLE IS MOVING OR SITTING STILL...USING THE DIM HEADLIGHTS PROVIDE THE SAME ILLUMINATION AS NOT USING ANY LIGHTS AT ALL.

WE KEEP GETTING A MESSAGE ON THE CAR SCREEN THAT THE FRONT PASSENGER SIDE AIRBAG IS OFF WHEN THE CAR IS STARTED WHETHER SOMEONE IS SITTING IN THE SEAT OR NOT. CODE IS B0092 PASSENGER DETECTION ERROR. JUST RECENTLY BOUGHT CAR AND REGISTERED IT, CADILLAC DEALERS SAYS NO RECALL FOR THIS SAFETY ISSUE. IT IS IN FACT AN ISSUE IF WE ARE IN A CAR ACCIDENT, THE POLICE WILL ASK FIRST THING ABOUT THE AIRBAG. JUST THANKFUL WE KNOW ABOUT THIS ISSUE BEFORE SOMETHING EVER HAPPENS. CODE JUST CAME UP TODAY DECEMBER 19, 2017.

WHILE IN MOTION AND STATIONARY, THE HEADLIGHTS APPEARS TO BE ON BUT NOT STRONG AT ALL. THE ROADS ARE NOT VISIBLE AT NIGHT TIME WHEN THE LIGHTS ARE ON. SOMETIMES I NEED TO TURN MY HIGH BEAMS ON JUST TO SEE THE ROAD AHEAD. I HAVE RECENTLY CHANGED THE LIGHT BULB, NO CHANGE OCCURRED. I HAVE BUFFED THE HEADLIGHTS TO GET RID OF ANY BUILD UP, NO CHANGE. THIS IS A SINGLE OWNER VEHICLE AND HAS 55K MILES. DEFINITELY A SAFTEY ISSUE!

NOTICE LOW BEAM HEAD LIGHTS WERE HORRIBLE AT NIGHT. CHECK EVERYTHING AND NOTED THERE WAS A PROBLEM WITH REFLECTOR. TODAY TOOK THE SRX TO CADILLAC DEALER AS PURCHASED EXTENDED WARRENTY. DEALER NOTED THERE WAS A PROBLEM BUT WARRENTY WOULD NOT COVER REPLACING THE ASSEMBLY AS NEEDED. WAS ADVISED THE COST TO REPLACE THE PAIR WOULD BE 1700.00 NEEDLESS TO SAY I DID NOT HAVE THE WORK DONE. IT IS AN EXTREME NIGHT TIME DRIVING HAZARD AND A VERY COSTLY REPAIR. SOMETHING NEEDS TO BE DONE ABOUT IT.

ON HIGHWAY GOING 75MPH SUDDENLY REDUCED POWER MODE & SERVICE STABILLITRAK MESSAGES. CAR IMMEDIATELY DOWNSHIFTED TO 45MPH WHICH COULD'VE CAUSED A MAJOR ACCIDENT. TSB 14582A ' THROTTLE BODY ' REDUCED POWER MODE WHICH STATES 'THIS SPECIAL COVERAGE COVERS THE CONDITION DESCRIBED ABOVE FOR A PERIOD OF 10 YEARS OR 120,000 MILES (193,000 KM), WHICHEVER OCCURS FIRST, FROM THE DATE THE VEHICLE WAS ORIGINALLY PLACED IN SERVICE, REGARDLESS OF OWNERSHIP' EXISTS, YET MY DEALER WILL NOT HONOR THE EXTENSION ON THE WARRANTY BECAUSE MY VIN IS NOT PART OF THE TSB.

THE HEADLIGHTS TO MY CADILLAC SRX 2010 QUICK WORKING AT 79,200 MILES SAFELY. THE DIMS HAVE ALWAYS BEEN LESS BRIGHT THAN OTHER VEHICLES WHEN FIRST PURCHASED HOWEVER I UNDERSTAND THIS IS A COMMON CONCERN. THE DIMS HOWEVER GOT WORSE JUST A FEW DAYS AGO. SO MUCH SO THAT I WAS NOT SURE THAT THE LIGHTS WERE EVEN ON WHILE DRIVING FROM THE CITY TO THE COUNTRY WHERE NO ADDITIONAL LIGHT IS AVAILABLE TO SUPPLEMENT THE HEADLIGHTS. ALL LIGHTS STILL WORK HOWEVER THE DIMS ARE BEYOND DANGEROUS. I WAS GETTING FLASHED BY OTHER DRIVERS ON THE ROAD TO TURN THE LIGHTS ON WHILE THE DIMS WERE STILL ON AND FLASHED WHEN I HAD TO DRIVE WITH MY BRIGHT LIGHTS ON FOR ADEQUATE DRIVING LIGHTS. I HAD TO DRIVE OVER THE WEEKEND IN FOGGY CONDITIONS WHICH WERE EVEN MORE DANGEROUS HOPING THAT I WOULD NOT BE KILLED BY ONCOMING TRAFFIC. I HAVE TAKEN A PICTURE OF THE HIGHWAY WHILE DRIVING WITH MY DIMS ON WHICH I HAVE ATTACHED TO THIS FILE. AS YOU CAN SEE, THERE IS NO LIGHT TO BE HAD AND THE ONLY WAY TO SEE A BIT MORE IN FRONT OF YOU IS TO TURN THE SPEEDOMETER LIGHTS ALL THE WAY DOWN. I CAN'T IMAGINE WHAT IT IS GOING TO BE LIKE TO DRIVE IN BLIZZARD LIKE CONDITIONS THIS WINTER WITH THESE HEADLIGHTS. CADILLAC NEEDS TO BE FORCED TO RECALL THESE HEADLIGHTS! BASED ON MY RESEARCH OF THESE LIGHTS, THIS IS A MASSIVE ISSUE. THE ONLY REASON WAY THE RECALL HASN'T BEEN FORCED IS BECAUSE IT ALWAYS HAPPENS OUTSIDE OF THE EXTENDED WARRANTY WHERE YOU HAVE TO PAY TO GET DIAGNOSTICS DONE ON IT. CONVENIENTLY FOR CADILLAC, THEY JUST MAKE IT PAST THAT MARK BY 4,000-7,000 MILES. THIS IS NOT RIGHT.

F THE DRIVER'S SEAT UNEXPECTEDLY DROPS, THE DISTRACTION AND ALTERED SEAT POSITION MAY AFFECT THE DRIVERS' CONTROL OF THE VEHICLE, INCREASING THE RISK OF A CRASH. I TRIED TO EXPLAIN THIS TO LOCAL DEALER. THEY TOLD ME THERE IS NO RECALL ON THE SEAT. THEY FIXED IT FOR A PRICE ON ONE OCCASION, BUT IT BROKE AGAIN. I THINK THE OTHER PROBLEM WITH THE SUSPENSION HAS BEEN FIXED. BUT MY DRIVERS SEAT IN IN REALLY BAD SHAPE, I HAD AN ACCIDENT IN IT. I BELIEVE THIS CAUSED THE ACCIDENT BECAUSE THE SEAT IS REALLY IN BAD SHAPE. I LEAN TO LEFT WHEN I AM DRIVING.

B0022 ISSUE HAS BEEN DETECTED IN THE AIR BAG DEPLOYMENT SYSTEM. PASSENGER SEAT BELT RETRACTOR IS INOPERABLE AND WILL NOT RETRACT SEAT BELT WHEN NEEDED. THE AIR BAG WARNING LITE SHOWS ON DASH WHEN START OF ENGINE AND CONTINUOUS ON .